We want to stay at the Mystays NRT

MyStays has provided exceptional service to the crews. Too many extras to mention, from ill crew members cared for, to keeping the restaurant open for us when delayed. The staff, especially Steven, have gone so far “above and beyond”, to accommodate us and make us feel welcome. The Hilton pales in comparison. Twice as expensive for food, mildew in two of my rooms, stinky drain system, no open windows. And to hear it’s more expensive to lay us over? Ridiculous! Move us back to MyStays!

Yes, we all miss Steven and the rest of the staff at MyStays. Yes, they have bent over backwards for us through the years. Yes, we wanna go back. But the reality is, the Hilton is DANGEROUS to our health. The mold is unbelievable. Twice, I have had rooms that made me sick, with (very) visible mold in the rooms. Totally unacceptable that our company would put us up in death trap.

MyStays offers a mold/mildew-free clean hotel. The staff is superb. MyStays offers us a safe stay after long hours of flying. We get a worry-free environment to get the needed rest between trips for safety and security that we then offer our passengers.

I've stayed at this hotel for 20+ years...there is NO other hotel in the AA system that treats ours crews as well as MyStays. Why would we move from here? No one I know who stays here was ever asked. The accommodations at MyStays FAR EXCEED those at the Hilton...no comparison...please move us back ASAP.

I would very much like to move back to the hotel “My Stay” as my NRT layover hotel.

We need to have employee cafe downstairs, convenience store, ATM and Steven back!!!!!!!!!!! MyStay hotel feels right at home!!!

Crew members should have been given a chance to vote on moving or staying. I would have said to remain @ My Stays

Food is very expensive at the Hilton even with the discount. MyStays hotel has a great cafeteria for us with affordable prices for food. Staff is always very helpful!

Tokyu MyStays takes care of us like we are family. Quiet, windows that open for fresh air, special restaurant with reasonable prices for crew, WiFi that works, rooms for our use for gatherings, and Samuel, the best liaison in the system. Take us back there ASAP!

If it ain't broke, don't fix it

Please return our layover hotel to the Mystays. I have spent approximately 500 nights at the Excel/Mystays, and have never had a bad experience. While the Hilton has a bit more external glitz, the staff at Mystays more than compensates. Not to mention they recently renovated the rooms there. Steven San and staff take care of us in a first class manner and I want to go back!! To date I have not met one crew member who wanted us to move to the Hilton.

MyStays is our home-away-from-home and, really, our Japan family----which is the greatest gift any accommodation/hotelier could provide. It's time to convince APFA and APA and Tonya Pinkos that MyStays is where we want to layover--call Japan home--and the preferences of we who fly NRT monthly, indeed, from decade to decade (not just the odd one-off trip) should be honored. Hotel contracts can be modified and altered and after one layover at the Hilton I do think any nay-sayers will beg to return----home---to MyStays. Arigato. Tanoshinde kudasai: MyStays.

I do like the hilton at all. I like the hospitality at the my stays

MyStays NRT ¥8078 Hilton NRT ¥12,000 Per night including tax If STEVEN had that budget, he would wine and dine us per night Maybe even breakfast in bed The skies the limit at almost $40 per night difference including tax

Hilton is a decent hotel but it doesn’t come close to Mystays.

Family!!!!

Please return us back to our old hotel

Keep MyStays. Best layover in the system.

Shocked and heartbroken when I found out. There was no reason for us to abruptly leave the hotel and for AA to breach the contract. Make sure you fill out the hotel debrief form.

Best hotel we had. I can't believe the loss we just took by leaving this wonderful hotel!!!!! We were treated with respect from this hotel, something our firm knows nothing about.