Sometimes common sense or doing the right thing over rules store policy. Punishing this man not only blemishes your stores reputation but it also discourages people from helping one another. Save face and do the right thing. Don't lose customers over something like this, your decreased quality in counter food and packaged deli foods is bad enough.
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Peggy Oliver
9 years ago
So sad. All the things going on in this world and Publix wants to be so petty.
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Erica Damico
9 years ago
As I twelve year employee of Publix, I feel like this was customer service at its best. Treat the customers like kings and queens, that includes protecting them.
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Betty Camp
9 years ago
I understand polices. But Publix should be proud of their employee in this situation. Hard to find good people these days doing the right thing. No demotion if you feel the common needs to do anything give hint a day suspension.
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Ashley olson
9 years ago
Cannot believe the way publix is handling this! So ashamed of the company!
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Gail Warman
9 years ago
He should be promoted, not demoted
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Donna latko
9 years ago
He did the right thing and should not be punished for it
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Elaine Stein
9 years ago
This is outrageous!! I live in Venice and have shopped at this store many times. I have nothing but respect for this manager who went the extra mile for his customer!!
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Cindi Cook
9 years ago
Do not demote this manager for doing a good deed!! That is very sad!
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Anonymous
9 years ago
It is so wrong in today's times that people helping people is wrong. What kind of publicity do you think you would have received, if your employee stood there and told your customer, I'm sorry ma'am but I'm not allowed to help you. A shout out to all criminals wanting to rob a Publix, If you get past the sidewalk, you are home free!!
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Anonymous
9 years ago
Do the right thing!!!!
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Scott Prentice
9 years ago
Wake up Publix! Its not always about you!
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carol masotta
9 years ago
This is a good man .....reinstate!
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Candy Breuer
9 years ago
This is crazy! Really, his family has worked for Publix for years .
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Rebeeca gross
9 years ago
I think he is a hero ! We need more people like him
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Gary Donahue
9 years ago
I have done all my business with publix for 16 years. I ,and my family and friends will discontinue to patronize this company if they do not reinstate their employee to his previous status . He did the right thing, and if publix will not stand behind him then we as customers will shop elsewhere
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D BR
9 years ago
Here is part of Publix mission statement: Involved as responsible citizens in our communities.
So why is this employee being reprimanded?
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Mary Apostolu
9 years ago
I shop at this Publix several times per week, spending thousands of dollars- and have done so for 30 years. I have stopped shopping at Publix, and will continue that ban- until Publix Execs come to their senses and realize PEOPLE come first- NOT POLICY. And certainly not this CYA "looks good on paper" policy. There is no "discipline" required here for Mr. Caldwell, rather a bonus and pat on the back- for a job well done.
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Kyle da
9 years ago
Really Publix? This does not involve any of your product but an innocent hard working woman and a grocery manager doing what any decent human would do. Your policies are outdated and your stuck up attitude is appauling. How can you penalize a man for being a good person? Your demoting a man for one life lesson that for most of us we have been taught when we were kids. If you were in the same shoes you would want help too.
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Benjamin Dowd-Arrow
9 years ago
James Caldwell is a good man and a good manager. I had the privilege of working for him several years ago when I was still with Publix. He deserves to be reinstated.
Sometimes common sense or doing the right thing over rules store policy. Punishing this man not only blemishes your stores reputation but it also discourages people from helping one another. Save face and do the right thing. Don't lose customers over something like this, your decreased quality in counter food and packaged deli foods is bad enough.
So sad. All the things going on in this world and Publix wants to be so petty.
As I twelve year employee of Publix, I feel like this was customer service at its best. Treat the customers like kings and queens, that includes protecting them.
I understand polices. But Publix should be proud of their employee in this situation. Hard to find good people these days doing the right thing. No demotion if you feel the common needs to do anything give hint a day suspension.
Cannot believe the way publix is handling this! So ashamed of the company!
He should be promoted, not demoted
He did the right thing and should not be punished for it
This is outrageous!! I live in Venice and have shopped at this store many times. I have nothing but respect for this manager who went the extra mile for his customer!!
Do not demote this manager for doing a good deed!! That is very sad!
It is so wrong in today's times that people helping people is wrong. What kind of publicity do you think you would have received, if your employee stood there and told your customer, I'm sorry ma'am but I'm not allowed to help you. A shout out to all criminals wanting to rob a Publix, If you get past the sidewalk, you are home free!!
Do the right thing!!!!
Wake up Publix! Its not always about you!
This is a good man .....reinstate!
This is crazy! Really, his family has worked for Publix for years .
I think he is a hero ! We need more people like him
I have done all my business with publix for 16 years. I ,and my family and friends will discontinue to patronize this company if they do not reinstate their employee to his previous status . He did the right thing, and if publix will not stand behind him then we as customers will shop elsewhere
Here is part of Publix mission statement: Involved as responsible citizens in our communities. So why is this employee being reprimanded?
I shop at this Publix several times per week, spending thousands of dollars- and have done so for 30 years. I have stopped shopping at Publix, and will continue that ban- until Publix Execs come to their senses and realize PEOPLE come first- NOT POLICY. And certainly not this CYA "looks good on paper" policy. There is no "discipline" required here for Mr. Caldwell, rather a bonus and pat on the back- for a job well done.
Really Publix? This does not involve any of your product but an innocent hard working woman and a grocery manager doing what any decent human would do. Your policies are outdated and your stuck up attitude is appauling. How can you penalize a man for being a good person? Your demoting a man for one life lesson that for most of us we have been taught when we were kids. If you were in the same shoes you would want help too.
James Caldwell is a good man and a good manager. I had the privilege of working for him several years ago when I was still with Publix. He deserves to be reinstated.