UNFAIR POLICE ACTION BY NEW YORK SPORTS CLUB HARLEM
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Robert J. Giardina, CEO Town Sports International Holdings NASDAQ: CLUB Bob.Giardina@tsiclubs.com
The appalling behavior of the staff member at NYSC-Harlem must be addressed. The incident happened on June 7 when I challenged the staff member stating my membership was cancelled AGAIN. I advised him to call his managers as this happened before. I told him I would proceed to work out. 40 minutes later the NYPD showed up and told me to leave under the threat of arrest. The staff member never called management.
He did not call because he did not like my attitude. I was advised by the police (Ruiz and Field) and the staff member to return the next day.
I returned the next day and asked for the manager. The same staff member stated he was not there. THE STAFF MEMBER CALLED THE POLICE AGAIN..
This action was publicly humiliating, unprofessional, and against any policy of NYSC. The staff member reported I was threat and aggressive. At 5'3' I was verbally aggressive once the staff called the NYPD.
To date NYSC has only acknowledged an accounting error and asked how could they get me back as a client/member.
There has been no apology, no comments on the unnecessary calling of the police twice, no action against the staff member, no communication on procedures.
If you challenge your bill should you be threatened by arrest? We are looking for NYSC to properly address this incident.
Let's let them know this behavior is unacceptable and it cannot be tolerated.
Please sign my petition to the CEO of Town Sports International/ New York Sport Club.
Jennifer Miles-Lockhart
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