The Learning Lab to allow postpone/refund fees [covid19]

Hope this helps

Even now at 50/50, online vs physical class, we are still paying full price! The Teachers.., each has their own 'style' we as parent got to work around their 'style'. If anyone has suggestion, what are other alternatives, appreciate your input to [email protected]

Wanted to get back refund for priority booking , 3days pass the due date but refused to refund. its still almost 2mths to the start of 1st lesson why canot refund. dont get it.

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Yuck.

It has been over 2 months since I wrote in to TLL and still no response. This is simply unprofessional. 1) TLL pride itself as top enrichment school and yet the online platform pales in comparison to any smaller enrichment center. First try to deliver lesson via a bulletin board. Next after lots of complain, you change TLL360 to conduct live lesson but still because of 'safety', the teacher cannot show their face. Then now, you finally wake up and decide to move to ZOOM. When all other centers are doing from Day 1. 2) All other classes delivered their materials to our home and we have to print all of it from TLL. 3) We were able to contact with other centers on whatsapp and keep up to date with lesson. BUT nothing from TLL, we parents can't even call to talk to someone and our emails are ignored. 4) The teachers don't even follow up on homework from the kids. Irresponsible, 5) Parents, how do we get our deposit and money back?? 6) The management of TLL is not listening. They cannot expect to provide sub standard lesson and still expect us to pay 80% of the fees.. Wake up TLL!

I am withdrawing my kids and faced similar problems with other parents here: lose deposit and inability to get the rebate. Are there any parents who have tried to bring TLL to Small Claim Tribunal to get your deposit and rebate back?

TLL is the worst learning center ever! My daughters are with quite a few other learning center. Learning centers charging one-third of TLL actually outperform on the way they manage through the CB. TLL 1) force fit and not allow us to opt out HBL 2) impose high rates 3) other centers actually print and deliver worksheets for us, what did TLL do? 4) not hotline service and take forever (> 2 wks) to simple request for callback!!! 4) zero engagement with parents for children well-being and rendering any possible help 5) only appear to collect T3 fees!!! 6) when i request to escalate matter to mgmt, i was told no contact, anything i have to talk to CSO, which I had been doing all these while but nothing happen!!! Seriously getting on my nerves and wasting my time!!! WHAT IS GOING ON?!? I was SO WRONG to think paying premium will help my daughter in her weakest subject and now having to bite the bullet and withdraw her at this point of time, when she will be taking her milestone PSLE in another few months time! This is what we get from TLL...it's more then monetary loss, we felt BETRAYED...our choice and trust!!!

TLL only starts to actively engage with parents when next term school fee deadline approaching:) At start of CB, hotline and email literally shut down. TLL, you are really a 5-star premium tuition center with sub standard crisis response. Shame on your management staff. You have much to learn from your less premium competitors.

We did not sign up for online learning. We choose to opt out. Stop trying to shove digital learning at such a high cost down our throat. That is very unethical with only profit in mind rather than having children’s dept of learning in your consideration.

The learning platform is not very intuitive and almost feel like distance learning for kids. My child is in Primary School and I dont think learning is effective. With the printing of worksheets to be done from our end, we often miss out certain lessons but before we can re print, the link was removed.

Snapshot the worksheets for teacher to mark but they are marking it but advised to mark worksheets when class resumes

Lousy discussion forum

TLL, CONMAN! Earning parents money in this dirty and unethical way , will bring you Karma and retribution ! Take away your recorded message 'TLL is the leading children's education provider! ' DISGUISTING, PUKE!

TLL is worse than horrible! They are closing both eyes and ears!!! I've called them numerous times, to the extent of really blowing my top, they are simply not listening and always giving the standard drawer statement.... SERIOUSLY!!! I CANNOT IMAGINE HOW CAN THEY CHARGED FIRST CLASS FEES AND PROVIDED THIRD WORLD SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DECIDED NO MORE CHANCE FOR THEM, JUST TREAT THAT I WAS CHEATED BY SOME CONMAN!!!

Getting 75% and 25% subsidy from government for up-to 9 months yet only offer 25%. This is not right!

TLL is too profit driven, not students centric at all ! Students’ welfare and learning are not their priority . Won’t continue with them anymore !

I want my money back

I just served noticed today. Will not be continuing for term 3 if the current situation does not improve.

The online course quality is poor, they just watch some pre recorded videos, no interaction with teachers, the only way to interact is to post and to view posts in the forum, and which have to keep refreshing to see the latest posts, it’s a disturbing while you r busy watching the video and same time try to catch up if there’s any new post from the teachers, it definitely not worth the money we paid.