The Knot's harmful business practices require answers.

Discriminatory pricing practices, non-performance on promises of quality leads, delivering fake leads, failure to perform on listing placement based on increased monthly charges. These are all fraudulent actions taken on by WeddingPro (TheKnot & WeddingWire)

Delivered fake leads ignoring cancellations

14 years with them and I’m busier since I stopped my listing. Wish I would have left sooner so I’d have about $30k I could have invested into growing my business instead of supporting their platform.

I sent them an email regarding this as well as not investing in the technology to stabilize the platform, as a developer, there needs to be significant upgrades on the backend to ensure the vendors can rely on ands the platform to their advantage.

I am paying $150 a month and I’m not getting any referrals nothing I tried to cancel this contract because they are not providing the customer they told me they would . Now they say I still have to pay till October.

Nothing but spam and hackers attacking my business from this company. Horrible experience. No help from customer service. Trying to cancel now and getting threatened from TKWW.

This company is full of liars and scammers

I am a small business owner based in Utah. I am submitting this complaint to report what I believe to be deceptive and misleading sales and business practices by The Knot Worldwide, Inc. through its WeddingPro advertising platform. In May 2025, I entered into a paid advertising contract with WeddingPro after a sales call with their representative. The decision to proceed was based on specific verbal representations regarding expected lead volume, ease of achieving ROI, and the quality of customer support. After signing the contract, those representations did not align with reality, and my experience has matched a pattern widely reported by other small wedding vendors nationwide. Specific Issues: 1. Misleading Sales Representations. During the sales call, the WeddingPro sales representative made statements suggesting that my business could reasonably expect multiple bookings per week due to high lead volume in my geographic market and that achieving meaningful ROI through WeddingPro would be “easy” or “a piece of cake.” These statements materially influenced my decision to enter the contract. In practice, the volume and quality of leads did not match what was represented. Most leads appeared non-genuine, unresponsive, or unusable. No measurable ROI was achieved despite continued payments of $400 per month. After I raised concerns, WeddingPro later characterized these sales statements as “averages” or “goals,” despite the fact that they were presented in a way that a reasonable small business owner would interpret as likely or expected outcomes. 2. Refusal to Provide Sales Call Recording. WeddingPro records sales calls but has refused to provide me with a copy or transcript of my own sales call, citing “security reasons.” Instead, the company provided only its own internal summary stating that no guarantees were made. This creates a significant imbalance, because the company controls the only objective evidence of what was said, and I was a

I was promised that I would increase my sales by percentages according to their plan. After months of no results and doing everything they said I came to realize that this is 100% a scam. There was no way to get out of their contract early so I had to pay large fees every month for the entire year. Every lead that I got didn't respond to any sort of messages. I can't believe that this company is still going around doing workshops at wedding networking events.

All fake calls. All fake brides. The one person I spoke to called from an office that looked like the Knot and wasn't interested at all.

Is there a class action lawsuit

I have been the victim of many fake leads. So much so, that I no longer respond to messages on TheKnot.com. It feels like harrassment. They also will not remove my business information from their website.

Influx of inquiries once I mentioned I would be cancelling my NYC listing. I suspect that some of the ghosting is a result from couples never actually inquiring with me so they never answer.

Worst company- fake leads and no actual business. Run away from them as fast as you can.

I've been booking ads from Spain for many years on Bodas Net, the company that The Knot operates in Europe. I've had the Premium, Silver, and Gold portals. Each year, the prices increased significantly. I received hundreds of messages from people who never responded to my emails, texts, or calls. I was able to verify that some were fake.

Absolute scam

I was essential conned into signing a contract that was billing me for multiple tiers. Paying for the lowest paid tier as well as the step up which includes the services provided in the lowest tier.

We are a new business that has been using the knot. I personally used the business years ago and never had a problem. But now we are getting false brides. Brides not even in our state etc. When talking to our rep we get the oh you need to do this do that, but no answers why we are not getting real brides.... everything is generated with the same request. If it was real brides they woukd ask you there specific request.. we also are listed as a store in a different city that we don't even have a store there. Sad . Its come to a company who is taking advantage of marketing and promises they don't deliver.

I have been advertising for years, I dropped WW due to fake leads, then they raised my Knot bill from $290 to $364 and now I am getting fake leads when in the recent past that wasn't the case. It seems to me that they control hands on, the ads. They are telling me now I have to have the availability calendar up and running or I won't "place high". I am paying to be "placed high" already. Very controlling. Not organic.

This is the worst company to do business with!!