The Knot's harmful business practices require answers.

My sales agent lied repeatedly about numbers and violated consumer protection laws. The account manager never responded to my latest emails or followed up with concerns.

I signed up for their services with the expectation that they would provide genuine business leads and services related to my wedding photography business. However, within the first week of using their platform, I quickly realized that the leads being sent to me were fake, and the services they promised were not delivered. Due to this realization, I immediately ceased using WeddingWire’s platform, deleted my information from their website, and have not logged in or used their services since. The services they claimed to offer do not exist, and I believe this company has engaged in misleading practices. I have also discovered that other businesses have experienced similar fraudulent activity with WeddingWire, further confirming that I was scammed.

sham company false leads

I signed a one year photographer listing contract in 9/2023 and populated my profile per all the TKWW best practices. I soon learned that the sales agent's promises (of a high demand for my quality/style of photography leading to multiple job bookings before Christmas) were grossly misleading. After a couple months of seemingly fake leads and only one certifiable lead, I expressed concern and requested my account be closed. I was soon contacted by an account representative. I outlined the contradictions and abysmal results. He basically said that the sales agent had over-promised. I stopped payments after three months. We had further respectful correspondence where I outlined my grievances and addressed his supposed solutions, and then he dropped off -- no response to my last two emails. Now a collection agency is reaching out for the remainder of the annual dues and threatening retaliation.

Wedding pro has not been there to their agreement and offer little to no support for $1000 a month

Subject: Formal Complaint Regarding Deceptive Sales Practices and Failure to Provide Services by THE KNOT | WEDDING WIRE | WEDDING PRO Good day, I am writing to formally lodge a complaint regarding the highly misleading sales practices I experienced as a new venue owner, resulting in significant financial loss. I was persuaded into a contract costing over $4,000 per month, based on false claims and assurances. It quickly became apparent that the leads provided were fabricated. Most were non-responsive, and the few who did answer confirmed they had never inquired about my venue. Out of hundreds of leads, only a small number responded, and those replies were nearly identical—cut-and-paste responses such as "Not a good fit" or "Found another venue." Over a four-month period, I did not receive a single legitimate booking. Additionally, I was sold a banner ad in a different market, which never appeared, and I received no leads from that region. After the first month, I contacted my representative multiple times to cancel the service but received no response until I canceled the credit card being charged. Only then did I receive numerous calls from your team, including from different numbers, in an attempt to get through to me. When I finally spoke with a new representative—after dealing with several others—I was told I could not legally cancel the contract, despite the company failing to deliver on its obligations. I firmly believe that your company did not fulfill its commitment to provide real, quality leads from genuine clients. I communicated my intent to cancel well before taking the step of halting payments. Unfortunately, I have now lost nearly $20,000 as a result of these deceptive practices. I request a full investigation into this matter and a refund of the payments made.

I didn't know what they where signing me up for and then wouldn't let me cancel.

In summary, my experience with Wedding Pro has been disheartening and costly. I was led to believe that signing a 12-month contract was the only option and was assured by a persuasive salesperson that this commitment would help me secure the two weddings per month I could handle. Despite my honesty about my capacity and the promise of dedicated support, I have only received two leads per month, which have primarily been price inquiries rather than genuine bookings. The advice given by their team proved ineffective, and their failure to follow up or address my concerns further exacerbates my frustration. The discounted rate I was offered, coupled with the high-pressure sales tactics, contributed to my hasty decision to sign up. Unfortunately, the service has not lived up to its promises, leaving me feeling misled and financially burdened.

My whole experience with TheKnot/Wedding Wire felt predatory. If I knew what I do now, I would never have "joined". I also felt forced, when I was on the fence, the rep I was talking to said they were going to talk to their boss to give me a special "deal". Not long after signing up, the person who signed me had stopped working there.

Predatory company

this company is a scam. i paid them thousands of dollars to generate mostly fake leads and bind me to an illegitimate contract.

Over priced, false leads

I have worked every lead they have sent me, and have gotten nothing out of it. $765 a month, no bookings. Absolute scam, I charged back two months and now they are going after me for it. They're going to have to send it to collections, I'm not paying them.

Our contract prices were set to go up 20% in one year. We negotiated it back down to a smaller percentage, but we've had to fight for it every time. Compared to other sites like Zola who charge reasonable rates with transparency in pricing, we find WeddingWire and The Knot to be taking advantage of small businesses in the weddings industry.

Had to cancel my credit card as they refused to stop charging me even after my contract was up

they said I can cancel subscription any time and never kept their promise

I was also ripped off by wedding pro. I paid $2500 for a year contract and did not get one single booking. Now they are refusing to cancel my contract and want to charge me for another month [$208]. I had to cancel my debit card.

The original account manager lied about the contract, the 2nd one lied about all the details of the service and the 3rd seemed to try to get my account canceled since my contract was up, but even though it was canceled, they still charged me and tried locking me into another year contract. I had to file fraud against them to get unauthorized charges removed and now, 6 months later they claim I owe them money. This company is a scam

I stopped paying TKWW. All I constantly got was scammers and never got ever real leads. The entire site is so fake.

I took out a business loan in order to put this scam business into our advertising budget. High pressure, enormous monthly payments. We got absolutely NOTHING for our efforts. We were sent fake leads, that lead nowhere. We weren't even listed correctly in the listing directory. We were getting fake names from people who weren't even looking for OUR SERVICES. We had to change our bank accounts in order to stop this scam business. We have kept a record of every FAKE name lead we received. In the beginning we contacted EVERY fake lead name we received...but to no avail. We never got any responses. We got names for events that already have passed.. We need to start a class action lawsuit. Now we have low class lawyers leaving messages that we need to contact them and pay up!!