We live in Waverly, Ga. 15 miles from the interstate. It is a rural area and we have had dropped phone lines every single time it rains or threatens to rain anywhere near our area. Every time we call and complain they act like they have no idea of what is going on. They always ask us if the power is out, if there is water in the box, blah blah blah same old same old. Then they send a technician out and surprise they don't find anything wrong with anything in the house. They tell us that it is either the box that has all the lines connected to it being shaken by the thunder or it is the outdated copper lines that were ran in the 1980's or before. We have had so many techs to our house over the last 6 years that they have started repeating. It's always the same thing from every one of them. "I am really sorry but there is nothing I can do to fix it. I wish I could but it is over my head and it's a problem that corporate will have to approve before anything will be fixed." They are the only service provider in our area so we are stuck. This is something they ALL are aware of but refuse to fix. It's time something gets done to force them to fix it. If anyone decides to start a class action lawsuit count me in!
J
Jenna Minter
11 years ago
I am tired of slow internet and dropped phone lines
M
Michael Hardigree
11 years ago
I just want what I pay for and to not be lied to when there is clearly a problem.
J
Joseph herman
11 years ago
I live in Georgia in the mountains and this is the only available provider unless I want another satalite on my roof. I have paid for their 8mps speed for several years with the best reading of 5.41 but as soon as anything is connected it drops to .42 mps this is the down load speed. I called and they just blamed my router so I purchased a new one for 100.00 and they were so nice to send me an out of date modem. They finally sent a service tech and he laughed when he saw the outdated equipment they had us using. He stated and I quote " we don't use this model anymore that I am aware of" . So after I spent a 100 unnecessary dollar's. The problem still persists. No credit for when I have no Internet or for the stupidest sped ever. They are always rude and transfer you from person to person and then disconnect the call... avoid them at all costs.
M
Michelle Hardigree
11 years ago
I love in Waverly, Ga. and we have the EXACT same problem as other rural areas that have you service.
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Greg Childress
11 years ago
Because I am VERY FRUSTRATED with tds service all together
It is the 21st century and we, the Perry County people, are deprived service. TDS as a company is a mockery of what a good company is.
J
John D.Arnold
11 years ago
Featured
Had 5mbs on signup, TDS overloaded the line w/too many Customers, Now below 1 MBS., Complained many times,TDS basicly says if You don't like it change to satellite service. What happened to Hi Speed internet for Rural Customers?
R
Richard King
11 years ago
Tds needs to improve it's service or allow someone else in that that can provide good service. Tds keeps raising the price of the series but does nothing to improve it. I would rather have another phone and Internet provider than tds even if they improved.
V
Vicky Barber
11 years ago
My mother, sister and one of my daughters lives on Highway 13, the major road through the county. They can only get dial up, and that's not very dependable either. My daughter needs the internet for her online classes. It's sad that she can't study at home. She has to drive 10 minutes to our house to use the internet. They have DSL out in what I call the boondocks, but can't have it on the major highway through the county. What's wrong with this picture.
K
Kirstie allen
11 years ago
TDS internet services is nothing but a joke! Can't even load multiple pages, have to reset about 50 times a day. Half the time it don't work and if it does it's slower than dial up! We've called multiple times but no results. It's always "our end."
A
Anonymous
11 years ago
This is the worst phone company ever. The techs NEVER want to do their job. I pay for inside wire maintenance but they always want to leave it for my husband to do. They don't want to crawl under my house. I have had them come in and now my tv does not display caller id anymore. I had them come out and they said it was my dish modem. Got a new box and it still doesn't work. It worked fine until one of their service techs came out here and put something on my dsl box and it hasn't worked since then..even after I replaced the satellite box. My internet goes out every time it rains. It is the worst customer service ever and my bill runs over $200 a month. It makes me sick that i have to pay it. If I had cell phone reception here..I would drop them in a minute. But since this is our only phone option they realize we have to put up with the shitty service or else not have a phone. I despise TDS Worst company ever
K
Kenny Belew
11 years ago
I am paying for the top Internet package and the 5 star phone service with free long distance and can't call my brother in GA. I am tired of making someone else rich and having sub-standard service. Fix it or get out and let someone else provide the services you obviously can't provide.
C
Cristal Odom
11 years ago
Featured
I live on one of the main highways going through Perry County and I am unable to get dsl. I am located exactly half way between Linden and Lobelville and receive flyers all the time wanting you to sign up for dsl but when you call they can't provide the service. I have two kids in college and one in high school and when they need to research something for their homework they can't.
D
Delores Hill
11 years ago
false advertisement! We never get to appreciate what you promised, because you don't provide it.
V
van daniel
11 years ago
We pay for high quality service but receive low grade service.
V
van daniel
11 years ago
We pay for high quality service but receive low grade service.
T
Tabitha Coble
11 years ago
I live in one of their black holes where no service is available. I constantly receive flyers asking me to swap to a service that doesn't exist.
R
Robert Bailey
11 years ago
I have been a TDS Internet customer for more than five years. The service was excellent when first made available. It's has steadily and consistently declined to the point of uselessness. I have had multiple conversations with TDS employees at virtually every level of management. The TDS Customer Service Reps and Service Techs are great. Polite, patient and I believe genuinely committed to their customers. The same cannot, unfortunately, be said of the senior personnel I have had the "pleasure" of discussing service issues with. I was fortunate to have a very illuminating conversation with a senior manager located in Wisconsin who point blank and very rudely informed me that they were very aware of the lack of "capacity" issue in my area (around the Crooked Creek portion of Perry County), that it was caused by overwhelmed hardware issues that could not support the number of customers TDS had in this area, and that TDS had absolutely no intention of doing anything about it until, and I quote, "The government provides funding to support upgrading the capacity". So TDS signs up more and more customers knowing they cannot come close to providing the service speeds they claim to be capable of, expect the customers to live up to their contractual obligation by paying for service TDS knows the customers are never going to actually experience, and then they "hid" behind the hollow justification of "we only promised up to" such and such a speed. TDS is the only choice available in this area. TDS knows that. TDS is deliberately taking advantage of that. TDS you have failed to keep your part of the contractual, moral, obligation. You took our money. It is now time for you to invest in adding capacity and upgrading your hardware. TDS, despite your caring and talented "entry level and junior" employees, you are not a reputable company. You are not what is good about American business. You, TDS, are exactly what is wrong with much of our nation - self-serving, greedy, and irrespo
We live in Waverly, Ga. 15 miles from the interstate. It is a rural area and we have had dropped phone lines every single time it rains or threatens to rain anywhere near our area. Every time we call and complain they act like they have no idea of what is going on. They always ask us if the power is out, if there is water in the box, blah blah blah same old same old. Then they send a technician out and surprise they don't find anything wrong with anything in the house. They tell us that it is either the box that has all the lines connected to it being shaken by the thunder or it is the outdated copper lines that were ran in the 1980's or before. We have had so many techs to our house over the last 6 years that they have started repeating. It's always the same thing from every one of them. "I am really sorry but there is nothing I can do to fix it. I wish I could but it is over my head and it's a problem that corporate will have to approve before anything will be fixed." They are the only service provider in our area so we are stuck. This is something they ALL are aware of but refuse to fix. It's time something gets done to force them to fix it. If anyone decides to start a class action lawsuit count me in!
I am tired of slow internet and dropped phone lines
I just want what I pay for and to not be lied to when there is clearly a problem.
I live in Georgia in the mountains and this is the only available provider unless I want another satalite on my roof. I have paid for their 8mps speed for several years with the best reading of 5.41 but as soon as anything is connected it drops to .42 mps this is the down load speed. I called and they just blamed my router so I purchased a new one for 100.00 and they were so nice to send me an out of date modem. They finally sent a service tech and he laughed when he saw the outdated equipment they had us using. He stated and I quote " we don't use this model anymore that I am aware of" . So after I spent a 100 unnecessary dollar's. The problem still persists. No credit for when I have no Internet or for the stupidest sped ever. They are always rude and transfer you from person to person and then disconnect the call... avoid them at all costs.
I love in Waverly, Ga. and we have the EXACT same problem as other rural areas that have you service.
Because I am VERY FRUSTRATED with tds service all together
https://www.change.org/p/tds-telecommunications-give-their-customers-the-internet-they-are-paying-for
It is the 21st century and we, the Perry County people, are deprived service. TDS as a company is a mockery of what a good company is.
Had 5mbs on signup, TDS overloaded the line w/too many Customers, Now below 1 MBS., Complained many times,TDS basicly says if You don't like it change to satellite service. What happened to Hi Speed internet for Rural Customers?
Tds needs to improve it's service or allow someone else in that that can provide good service. Tds keeps raising the price of the series but does nothing to improve it. I would rather have another phone and Internet provider than tds even if they improved.
My mother, sister and one of my daughters lives on Highway 13, the major road through the county. They can only get dial up, and that's not very dependable either. My daughter needs the internet for her online classes. It's sad that she can't study at home. She has to drive 10 minutes to our house to use the internet. They have DSL out in what I call the boondocks, but can't have it on the major highway through the county. What's wrong with this picture.
TDS internet services is nothing but a joke! Can't even load multiple pages, have to reset about 50 times a day. Half the time it don't work and if it does it's slower than dial up! We've called multiple times but no results. It's always "our end."
This is the worst phone company ever. The techs NEVER want to do their job. I pay for inside wire maintenance but they always want to leave it for my husband to do. They don't want to crawl under my house. I have had them come in and now my tv does not display caller id anymore. I had them come out and they said it was my dish modem. Got a new box and it still doesn't work. It worked fine until one of their service techs came out here and put something on my dsl box and it hasn't worked since then..even after I replaced the satellite box. My internet goes out every time it rains. It is the worst customer service ever and my bill runs over $200 a month. It makes me sick that i have to pay it. If I had cell phone reception here..I would drop them in a minute. But since this is our only phone option they realize we have to put up with the shitty service or else not have a phone. I despise TDS Worst company ever
I am paying for the top Internet package and the 5 star phone service with free long distance and can't call my brother in GA. I am tired of making someone else rich and having sub-standard service. Fix it or get out and let someone else provide the services you obviously can't provide.
I live on one of the main highways going through Perry County and I am unable to get dsl. I am located exactly half way between Linden and Lobelville and receive flyers all the time wanting you to sign up for dsl but when you call they can't provide the service. I have two kids in college and one in high school and when they need to research something for their homework they can't.
false advertisement! We never get to appreciate what you promised, because you don't provide it.
We pay for high quality service but receive low grade service.
We pay for high quality service but receive low grade service.
I live in one of their black holes where no service is available. I constantly receive flyers asking me to swap to a service that doesn't exist.
I have been a TDS Internet customer for more than five years. The service was excellent when first made available. It's has steadily and consistently declined to the point of uselessness. I have had multiple conversations with TDS employees at virtually every level of management. The TDS Customer Service Reps and Service Techs are great. Polite, patient and I believe genuinely committed to their customers. The same cannot, unfortunately, be said of the senior personnel I have had the "pleasure" of discussing service issues with. I was fortunate to have a very illuminating conversation with a senior manager located in Wisconsin who point blank and very rudely informed me that they were very aware of the lack of "capacity" issue in my area (around the Crooked Creek portion of Perry County), that it was caused by overwhelmed hardware issues that could not support the number of customers TDS had in this area, and that TDS had absolutely no intention of doing anything about it until, and I quote, "The government provides funding to support upgrading the capacity". So TDS signs up more and more customers knowing they cannot come close to providing the service speeds they claim to be capable of, expect the customers to live up to their contractual obligation by paying for service TDS knows the customers are never going to actually experience, and then they "hid" behind the hollow justification of "we only promised up to" such and such a speed. TDS is the only choice available in this area. TDS knows that. TDS is deliberately taking advantage of that. TDS you have failed to keep your part of the contractual, moral, obligation. You took our money. It is now time for you to invest in adding capacity and upgrading your hardware. TDS, despite your caring and talented "entry level and junior" employees, you are not a reputable company. You are not what is good about American business. You, TDS, are exactly what is wrong with much of our nation - self-serving, greedy, and irrespo