The hourly service was in operation for more than just 2 months last year, it seemed to be a constant thing. They need to stabilise the service
J
Jackie Laird
6 years ago
Having used the ferry last weekend 4 times and having no choice but to do the same again this weekend I am horrified by the level of service.
J
Jo Reader
6 years ago
Wightlink service has got significantly worse over the years and prices I my opinion are way too high so I support this fully
D
Dave Cassell
6 years ago
This company never should be allowed to run a public service.
I travel Red Funnel whenever possible. The attitude difference of the staff is huge compared to this crowd.
I
Iain Harris
6 years ago
I have a friend that I visit on the island who is forced to have to make long and troublesome travel arrangements when attending vital hospital appointments on the mainland. It is a monopoly and it needs to be addressed.
N
Natasha Lee
· petition starter
6 years ago
I did put a comment ontheisland.com as I had heard that was the case. Please feel free to comment!! The whole thing is terrible. I have soo much more to complain about... they now overbook the car ferries so they won’t let Islanders queue for standby. We sometimes literally cannot get of!!!
A
Andrew Davies
6 years ago
wish they had one for the car ferry that has been slashed as well
N
Natasha Lee
· petition starter
6 years ago
100% I think!
J
Jeni Goddard
6 years ago
I travel to the island fairly regularly for pleasure but often have a tight connection to/ from the train at Portsmouth so this will affect my decision whether to come to the island at all
N
Neil Corney
6 years ago
Absolutely dreadful service.
Awful customer service..
They simply do not care.
Rip off merchants too..
N
Natalie brown
6 years ago
Fed up with the service absolute rubbish nowadays
A
Anonymous
6 years ago
Am so fed up with any profit being skimmed off and sent to this company's offshore bank accounts - no regard for customer service these days, let alone any public service aspect
M
Martin Osborne
6 years ago
The replacement service should be reinstated as it worked perfectly in 2018
M
Mandy cousens
6 years ago
It's disgusting. Preolpe already having to travel off the island to get work . This is making them much later to get home after an already long day .
P
Pixie Zuschauer
6 years ago
Even if you arrive in good time to be in the queue there is a lot of queue jumping and nothing is done to prevent it (unlike the Redjet). Someone who was no. 250 in the queue can be left behind because a dozen people have pushed in. It happens everyday at commuter times. When the hover isn't running being early won't even guarantee you a place on the cat.
S
Su Jenkins
6 years ago
Islanders are held to ransom with both ferry companies. Cancelled sailings, with people missing connections and appointments. The service is shambolic!!
A
Anonymous
6 years ago
They said the survey, three years ago, didn't want the charter boat but data was never published. How independent was that survey? Clear cost saving not asking anyone again. Evenings are a disaster, mornings too if the hover is cancelled. Used to have preferential boarding for season ticket holders, that's gone too. Still, shareholders are happy and that's what counts.
S
Sara Harkness
6 years ago
I switched this year from Wightlink to hovertravel and this was a deciding factor in my decision. The hover doesn't run during high winds, and I accept that but their overall level of service is now far better and more customer focused than wightlink
M
Mark Lansbury
6 years ago
Red Funnel maintains their own RedJet backup craft. Wightlink should as well. Wightlink operates a sub-standard service.
J
Judith Martin
6 years ago
WightLink carries out maintenance at the time of year when bad weather is most likely. Thus delays and additional hovercraft passengers make it likely that WightLink passengers are more likely to have to wait for later craft.
The hourly service was in operation for more than just 2 months last year, it seemed to be a constant thing. They need to stabilise the service
Having used the ferry last weekend 4 times and having no choice but to do the same again this weekend I am horrified by the level of service.
Wightlink service has got significantly worse over the years and prices I my opinion are way too high so I support this fully
This company never should be allowed to run a public service. I travel Red Funnel whenever possible. The attitude difference of the staff is huge compared to this crowd.
I have a friend that I visit on the island who is forced to have to make long and troublesome travel arrangements when attending vital hospital appointments on the mainland. It is a monopoly and it needs to be addressed.
I did put a comment ontheisland.com as I had heard that was the case. Please feel free to comment!! The whole thing is terrible. I have soo much more to complain about... they now overbook the car ferries so they won’t let Islanders queue for standby. We sometimes literally cannot get of!!!
wish they had one for the car ferry that has been slashed as well
100% I think!
I travel to the island fairly regularly for pleasure but often have a tight connection to/ from the train at Portsmouth so this will affect my decision whether to come to the island at all
Absolutely dreadful service. Awful customer service.. They simply do not care. Rip off merchants too..
Fed up with the service absolute rubbish nowadays
Am so fed up with any profit being skimmed off and sent to this company's offshore bank accounts - no regard for customer service these days, let alone any public service aspect
The replacement service should be reinstated as it worked perfectly in 2018
It's disgusting. Preolpe already having to travel off the island to get work . This is making them much later to get home after an already long day .
Even if you arrive in good time to be in the queue there is a lot of queue jumping and nothing is done to prevent it (unlike the Redjet). Someone who was no. 250 in the queue can be left behind because a dozen people have pushed in. It happens everyday at commuter times. When the hover isn't running being early won't even guarantee you a place on the cat.
Islanders are held to ransom with both ferry companies. Cancelled sailings, with people missing connections and appointments. The service is shambolic!!
They said the survey, three years ago, didn't want the charter boat but data was never published. How independent was that survey? Clear cost saving not asking anyone again. Evenings are a disaster, mornings too if the hover is cancelled. Used to have preferential boarding for season ticket holders, that's gone too. Still, shareholders are happy and that's what counts.
I switched this year from Wightlink to hovertravel and this was a deciding factor in my decision. The hover doesn't run during high winds, and I accept that but their overall level of service is now far better and more customer focused than wightlink
Red Funnel maintains their own RedJet backup craft. Wightlink should as well. Wightlink operates a sub-standard service.
WightLink carries out maintenance at the time of year when bad weather is most likely. Thus delays and additional hovercraft passengers make it likely that WightLink passengers are more likely to have to wait for later craft.