It appears that us owners of scanNcut are experiencing the same problem with certain accessories for the machine, our mats become un-sticky and our blades un-sharp, very soon after purchasing these machines. We have no problems with the machines themselves (apart from not being able to use them for long) before we have to purchase new mats, blades etc but we do have a problem with the expense of having to buy replacement products regularly. Several of us who have contacted Brother, have either been ignored (if we e-mail) and if we ring the customer services we are told 'buy a new mat' which is not the easiest thing to do 1) mainly because the one stockist, create and craft ,are always out of stock and 2) we don't all have an abundance of money to replace our mats/blades every month. This is a worldwide problem and we need Brother to find a solution. If you have experienced any of the above problems, either we accessories or lack of support from customer services. Then please add your name and we can speak to Brother as an whole.
Updates
Reached 100 supporters
February 3, 2018
84 Comments
It's time exclusivity was removed from Creat and Craft; their customer support is dreadful. Come on Brother, open up to others, one starts to wonder if this is covered by the EU ruling on Unfair Trading?
Mats and blades never in stock and life of both poor I have had to buy glue to rest8ck mats and the blade can blunt before the project I'm working on is finished and I'm talking about a card for a birthday
I only recieved my SNC CM900 at xmas and after only usingbit a handfull of times ,the mat has lost it's stickyness and the card now moves when the machine is trying to cut.needless to say i am very unhappy about this.
US does not operate a monopoly purchase policy. Why does the UK? The mats supplied , in my opinion, are not fit for purpose as they lose their ability to hold paper very quickly, and I find the blades break regularly. This makes the cost of operating extremely expensive.
Brilliant product but poor quality accessories are spoiling the experience for many. The pot luck availability of replacement blades and mats just seems to compound the issue. The lack of constructive response from Brother is taking the shine off the fabulous product.
Improve the. mats stickiness so that it lasts longer and make accessories available elsewhere in the UK other than Create and Craft.
I definitely believe the mats are a total ripoff. If I can get 3 cuts off of one mat without resticking, I'm lucky.
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It appears that us owners of scanNcut are experiencing the same problem with certain accessories for the machine, our mats become un-sticky and our blades un-sharp, very soon after purchasing these machines. We have no problems with the machines themselves (apart from not being able to use them for long) before we have to purchase new mats, blades etc but we do have a problem with the expense of having to buy replacement products regularly. Several of us who have contacted Brother, have either been ignored (if we e-mail) and if we ring the customer services we are told 'buy a new mat' which is not the easiest thing to do 1) mainly because the one stockist, create and craft ,are always out of stock and 2) we don't all have an abundance of money to replace our mats/blades every month. This is a worldwide problem and we need Brother to find a solution. If you have experienced any of the above problems, either we accessories or lack of support from customer services. Then please add your name and we can speak to Brother as an whole.
Updates
Reached 100 supporters
February 3, 2018
84 Comments
I've only cut about ten pieces of card, I've had my machine just over a week, the blade won't cut and the may won't stick. After discounts, my create and craft order was over £625.00, I'm not impressed that I now have to purchase new accessories after such a small amount of usage!
It's time exclusivity was removed from Creat and Craft; their customer support is dreadful. Come on Brother, open up to others, one starts to wonder if this is covered by the EU ruling on Unfair Trading?
Mats and blades never in stock and life of both poor I have had to buy glue to rest8ck mats and the blade can blunt before the project I'm working on is finished and I'm talking about a card for a birthday
I only recieved my SNC CM900 at xmas and after only usingbit a handfull of times ,the mat has lost it's stickyness and the card now moves when the machine is trying to cut.needless to say i am very unhappy about this.
US does not operate a monopoly purchase policy. Why does the UK? The mats supplied , in my opinion, are not fit for purpose as they lose their ability to hold paper very quickly, and I find the blades break regularly. This makes the cost of operating extremely expensive.
Brilliant product but poor quality accessories are spoiling the experience for many. The pot luck availability of replacement blades and mats just seems to compound the issue. The lack of constructive response from Brother is taking the shine off the fabulous product.
Improve the. mats stickiness so that it lasts longer and make accessories available elsewhere in the UK other than Create and Craft.
I definitely believe the mats are a total ripoff. If I can get 3 cuts off of one mat without resticking, I'm lucky.
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I've only cut about ten pieces of card, I've had my machine just over a week, the blade won't cut and the may won't stick. After discounts, my create and craft order was over £625.00, I'm not impressed that I now have to purchase new accessories after such a small amount of usage!