SINGPOST & VPOST very bad service, iDA should intervene

I stopped using VPOST several years ago when my items were severely delayed and could not get any help from SingPost. Took 4 days to get from US to Singapore but 1 week from SingPost to my home. Other than that, postmen (or outsourced services) are horrible. They claim that no one is home when EVERYONE was present the ENTIRE day. No delivery notice left as well. Makes me think they are just too lazy to come up to deliver that day or running late so "blame" it on the absence of the recipient. Call centre staff are equally useless and to some extent, rude. When buying something online from an overseas merchant, I panic every time the handoff locally is to SingPost. This means having to deal with their incompetent (and annoying) customer service personnel. Being our National mail carrier, wonder why they're not fined severely for such shoddy service.

We are known as the little red dot. Emphasis on little here because we are a small country. Even then... Registered packages can go missing, customer service can't even be bothered to reply properly. Instead disgruntled users are given generic meaningless replies which just infuriates the users further. Not good. And the sad thing is, it is the only postal service we have of friends and family are sending us items from overseas and they use their local postal service. The item will be received by SingPost.

The idiots lost my package after they told me it was ready for collection.

I have very little confidence in Singpost or Vpost service, having encountered undelivered parcel from them in the past.

Singpost WAKE UP!

In less than 1 year, Vpost has: 1) sent my item to the wrong pop station and it can't be traced for the longest of time, 2) lost my item (put on wrong mail box) and claims took 3 months, 3) emailed me that item has reached PO when it hasn't. Worst mail forwarder provider ever. Totally will not use it ever again.

The Singpost facebook is flooded with complaints! obviously there are issues with the company. Why hasn't the regulator in Singapore done anything! very disappointed with their services.

encounter unpleasant experience. too much time taken to resolved.

Singpost should improve the services! Delaying in sending parcels is not an issue, but please be responsible to explain and give better customer service to the consumer! Calling to enquire is a total disaster when there's a delay in delivering parcel!!

Unacceptable service standards for a national postal service!

Disgusted!

Awful service. Total disgrace for a national mail service.

Disgraceful service standards. Unreliable and very poor support.

Disgraceful service standards. Surprised the government has not stepped in.

SingPost should remove "Singapore" from their branding. They are embarrassing Singapore.

Very disappointed with SingPost! Very very terrible service.

Unacceptable service!

Very bad service. Unreliable and non-responsive. Very disappointed.

Vpost customer services are so bad and is ridiculous to refused the shipment of acne gel.used for face.

I also had too many bad experiences with them. Yeah there is something wrong with them. Can the authorities please step in and regulate the, please?