SINGPOST & VPOST very bad service, iDA should intervene
73 Comments
T
Terence
9 years ago
Worst service ever!
Failed to located my address twice. (even the address on the package is correct & reconfirmed by customer service). Was told no postman on Sat and Sun as they are holidays so directed them to send to the nearest post office on monday instead. Instead they sent on a sunday (a non-working day for postman). I was at home the whole day but didn't see or hear any postman knocking or ringing the doorbell at all and found a delivery notice outside the door.
Delivery notice information of collecting the next day was a lie. Went to collect but the package didn't arrive at the post office. Had to call singpost and screw them up so they have to make a special delivery to the post office.
Seriously screwed up!
A
Alan
9 years ago
Singpost lost over 7 packages from me as I run a small business online. I have no choice but to use them as the items are all small values. The (Foreigner) customer service rep disregard my queries, use aggressive tone, not understand English. They keep claiming unregistered mail cannot be tracked , yet when I send Smartpac also cannot be tracked. They are total disgrace and just pure blowhard as they monopolize the market and suck government money.
A
Anonymous
10 years ago
Ordered speed post service online to send my document to Malaysia. They didn't turn twice even and had to repeatedly call them to ask what's going on. Document ended up later than expected but Singpost claims it arrived on time so they will not compensate. Utterly disappointed.
T
Than Ching Nam
10 years ago
Singpost not only did not lost my package from overseas. They claimed that they have sent it to my address but they didn't. They claimed they have left Collection Advise but they didn't. They claimed they have sent the item back to sender but Sender said they didn't. OBVIOUS THEFT!
M
Michael
10 years ago
Singpost is deleting all its negative Feedbacks on their facebook page! They even go to the extent of preventing complainants from further making anymore posts. This indicates the seriousness of the problem with Singpost! Can IDA do something about their poor service standards please!
M
Michael
10 years ago
Singpost is deleting all its negative Feedbacks on their facebook page! They even go to the extent of preventing complainants from further making anymore posts. This indicates the seriousness of the problem with Singpost! Can IDA do something about their poor service standards please!
G
Georgia
10 years ago
Singpost is a real disgrace to the Singapore Brand! Unreliable and utterly poor service standards!
K
Kannu
10 years ago
Singpost lost my parcel because of poor and irresponsible handling. Will never use Singpost again!
P
Peter
10 years ago
Singpost sucks! really really sucks!
A
Anonymous
10 years ago
I agree with this petition. Time to penalise and provide immediate solutions to customers rather being dodgy.
K
Kok Wah
10 years ago
Not reliable at all! Do not use SingPost!
A
Anonymous
10 years ago
SingPost has lost or delivered our packages late more or less than 10 times. What is worse is that SingPost refused to step in to investigate the issue themselves but pushed the responsibility to us (sender and receiver). Whenever we filed a complaint, they would take months to come up with a standard message about no finding. The way SingPost pushed responsibility towards their customer is disgusting! I wished there had been any other alternatives in Singapore besides those expensive express services. And this is Singapore Post for Christ's sake!
J
John
10 years ago
SINGPOST deletes negative feedbacks on their Facebook pages!
A
Anonymous
10 years ago
Singpost is barely responsible for their lack of actions.
They even blocked and deleted all my comments from their cuscare page.
A
Anonymous
10 years ago
Seriously, Singpost needs to buck up. I I lost 5 packages within the same month but told that they are unable to trace because it's normal mail. Then why am I still able to receive other normal mail like letters?
And if they were unable to deliver, why didn't they return it to the sender? I stay in a landed and there are always people at home, so no excuse for failed delivery.
When I checked with the customer service officers, their response is 'oh sorry, we can't track if there's no tracking number..' Come on, no better way of customer service? Where's the sincerity and quality for a national carrier?
A
An
10 years ago
Shame on Singapore Post! Dishonest and unreliable service. DO NOT USE SINGPOST!
C
Chen
10 years ago
Very bad and unreliable service. They lost my package twice within a month. Recommend not to use their service!
A
Anonymous
10 years ago
Agree that Singpost has super lousy service.
A
Andy
10 years ago
Terrible terrible terrible service!
A
Anonymous
10 years ago
Service provider not up to the standards they claim to be. Worst postage service i ever used!
Worst service ever! Failed to located my address twice. (even the address on the package is correct & reconfirmed by customer service). Was told no postman on Sat and Sun as they are holidays so directed them to send to the nearest post office on monday instead. Instead they sent on a sunday (a non-working day for postman). I was at home the whole day but didn't see or hear any postman knocking or ringing the doorbell at all and found a delivery notice outside the door. Delivery notice information of collecting the next day was a lie. Went to collect but the package didn't arrive at the post office. Had to call singpost and screw them up so they have to make a special delivery to the post office. Seriously screwed up!
Singpost lost over 7 packages from me as I run a small business online. I have no choice but to use them as the items are all small values. The (Foreigner) customer service rep disregard my queries, use aggressive tone, not understand English. They keep claiming unregistered mail cannot be tracked , yet when I send Smartpac also cannot be tracked. They are total disgrace and just pure blowhard as they monopolize the market and suck government money.
Ordered speed post service online to send my document to Malaysia. They didn't turn twice even and had to repeatedly call them to ask what's going on. Document ended up later than expected but Singpost claims it arrived on time so they will not compensate. Utterly disappointed.
Singpost not only did not lost my package from overseas. They claimed that they have sent it to my address but they didn't. They claimed they have left Collection Advise but they didn't. They claimed they have sent the item back to sender but Sender said they didn't. OBVIOUS THEFT!
Singpost is deleting all its negative Feedbacks on their facebook page! They even go to the extent of preventing complainants from further making anymore posts. This indicates the seriousness of the problem with Singpost! Can IDA do something about their poor service standards please!
Singpost is deleting all its negative Feedbacks on their facebook page! They even go to the extent of preventing complainants from further making anymore posts. This indicates the seriousness of the problem with Singpost! Can IDA do something about their poor service standards please!
Singpost is a real disgrace to the Singapore Brand! Unreliable and utterly poor service standards!
Singpost lost my parcel because of poor and irresponsible handling. Will never use Singpost again!
Singpost sucks! really really sucks!
I agree with this petition. Time to penalise and provide immediate solutions to customers rather being dodgy.
Not reliable at all! Do not use SingPost!
SingPost has lost or delivered our packages late more or less than 10 times. What is worse is that SingPost refused to step in to investigate the issue themselves but pushed the responsibility to us (sender and receiver). Whenever we filed a complaint, they would take months to come up with a standard message about no finding. The way SingPost pushed responsibility towards their customer is disgusting! I wished there had been any other alternatives in Singapore besides those expensive express services. And this is Singapore Post for Christ's sake!
SINGPOST deletes negative feedbacks on their Facebook pages!
Singpost is barely responsible for their lack of actions. They even blocked and deleted all my comments from their cuscare page.
Seriously, Singpost needs to buck up. I I lost 5 packages within the same month but told that they are unable to trace because it's normal mail. Then why am I still able to receive other normal mail like letters? And if they were unable to deliver, why didn't they return it to the sender? I stay in a landed and there are always people at home, so no excuse for failed delivery. When I checked with the customer service officers, their response is 'oh sorry, we can't track if there's no tracking number..' Come on, no better way of customer service? Where's the sincerity and quality for a national carrier?
Shame on Singapore Post! Dishonest and unreliable service. DO NOT USE SINGPOST!
Very bad and unreliable service. They lost my package twice within a month. Recommend not to use their service!
Agree that Singpost has super lousy service.
Terrible terrible terrible service!
Service provider not up to the standards they claim to be. Worst postage service i ever used!