SINGPOST & VPOST very bad service, iDA should intervene

I do online shopping for all my stuff and singpost service level is way below the worst I have experienced. I dunno how they can have a failed delivery when I am at home the whole day and then the item will just disappear into a black hole without anyway for us to contact them for delivery!

Really fed-up with their service. Getting from bad to worse. My recent package was stuck in limbo for almost two week. On the status line it said "In transit at Seattle" for 5 days then "In transit at Taiwan Taoyuan" for another four days. This is complete BS. If it weren't for the fact that the US items could only be sent to a US address, I wouldn't be bothered to use vPost as a third-party delivery service. SHAME ON YOU, SINGPOST!!!

Ezyship (SingPost) lost my parcel sent from Marine Parade to Pasir Ris. All labels were clear. The next-day delivery didn't happen. The worst part is the no-response customer service by email. I'm shocked that SingPost is so inefficient. Is this really our Singapore brand? I gave up chasing after 4 weeks. 6 weeks later, they sent an email to say the parcel is lost. No compensation offered.

Terrible sERvice

Worse services ever!

Literally name "Speedpost" but terribly delayed my parcel for multiple times! Incompetent customer service officer who only know pasting official replies in the live chat. Singpost refuse to improve their service quality despite so many complaints

This joke of a postal service with their 'Registered Mail' options and the severe LACK of basic responsibility is ridiculous. Am never using Singpost again.

Lots of feedbacks to them, lots of 'we will take note' but nothing improved.

SpeedPost lost my parcel from USA again and again. I have told the US merchants that our national postal service is the worst forwarders and SingPost is highly unreliable! We would rather pay more for DHL or FedEx. SingPost is really our national disgrace!!!

Rather than to address issues, Singpost has chosen to silence customers who have the initiative to pose difficult questions on their public facebook page. Because of their attitude, I am forced to put the complaints for inaction through IDA everytime. Adding my name to this petition. It is sad that we are not getting the service we paid for.

Singpost must educate their delivery couriers on proper standard operating procedures as I have encountered 4 times whereby the courier did not knock on my door or window and just threw the unsuccessful delivery slip at my gate whilst I was at home at all those times!

Worst service ever

VPost is totally unreliable. Adds new classification of products (food) into its prohibited list without first communicating with customer. Left me in a messed up costly state to figure out redirection of package and yet charged me an admin fee!

Unbelievably unreliable service! Don't use Singpost!

Extremely bad and unreliable!

Worse postal service I have ever come across. Will never use it again. SingPost is a disgrace to Singapore!!!!

Yes can the governing body please intervene soon. SingPost is embarrassing Singapore! Terrible and unreliable service!

Worst postal service of singapore post

Singpost is a national disgrace! They lost my items 3 times in a row. I will never use their service again. Looking on their facebook page you can tell I am not the only victim. Disgraceful!

I experienced failed followups, worst waiting time on hotline, most vague unsure no product knowledge experience on 1605, including managers who don't understand the importance of giving clients a solution with specifics., lastly very ridiculous late delivery. Delivery time 9am to 1.30pm, delivery time 4.30. "Well done" Singpost. I clap for your 3rd world service.