National mail in developed countries is treated seriously. If SINGPOST (& VPOST) is unable or unwilling to meet the service standards it charges the consumers, the regulator like iDA should intervene.
Updates
October 22, 2016
The stories of delayed and lost packages in the comment section prove that this is a systematic failure rather than a few isolated incidents. Email the iDA office today to demand a formal inquiry into these service standards. Keep pressuring them until we see real accountability.
October 22, 2016
The momentum is building and it proves that many of you are tired of this poor service. Send this link to your local representative today to demand that they hold these companies accountable. Post this petition on your Facebook wall right now to push our concerns into the public eye.
Reached 100 supporters
October 22, 2016
73 Comments
Singpost must educate their delivery couriers on proper standard operating procedures as I have encountered 4 times whereby the courier did not knock on my door or window and just threw the unsuccessful delivery slip at my gate whilst I was at home at all those times!
VPost is totally unreliable. Adds new classification of products (food) into its prohibited list without first communicating with customer. Left me in a messed up costly state to figure out redirection of package and yet charged me an admin fee!
In less than 1 year, Vpost has: 1) sent my item to the wrong pop station and it can't be traced for the longest of time, 2) lost my item (put on wrong mail box) and claims took 3 months, 3) emailed me that item has reached PO when it hasn't. Worst mail forwarder provider ever. Totally will not use it ever again.
Received tampered parcel from VPost USA, no resolution after a month of follow up on my end. Requested for senior management to address my complaint, nobody returned to me. It's a complete disgrace that Singapore national postal service is so irresponsible !!!
Very disgusted and disappointed with their so called world class service. They even dishonestly altered the tracking status page and claim that it was already delivered whereas i haven't received it. I still don't know where my parcel is.Horrible Speedpost!
I do online shopping for all my stuff and singpost service level is way below the worst I have experienced. I dunno how they can have a failed delivery when I am at home the whole day and then the item will just disappear into a black hole without anyway for us to contact them for delivery!
Really fed-up with their service. Getting from bad to worse. My recent package was stuck in limbo for almost two week. On the status line it said "In transit at Seattle" for 5 days then "In transit at Taiwan Taoyuan" for another four days. This is complete BS. If it weren't for the fact that the US items could only be sent to a US address, I wouldn't be bothered to use vPost as a third-party delivery service. SHAME ON YOU, SINGPOST!!!
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National mail in developed countries is treated seriously. If SINGPOST (& VPOST) is unable or unwilling to meet the service standards it charges the consumers, the regulator like iDA should intervene.
Updates
October 22, 2016
The stories of delayed and lost packages in the comment section prove that this is a systematic failure rather than a few isolated incidents. Email the iDA office today to demand a formal inquiry into these service standards. Keep pressuring them until we see real accountability.
October 22, 2016
The momentum is building and it proves that many of you are tired of this poor service. Send this link to your local representative today to demand that they hold these companies accountable. Post this petition on your Facebook wall right now to push our concerns into the public eye.
Reached 100 supporters
October 22, 2016
73 Comments
Rather than to address issues, Singpost has chosen to silence customers who have the initiative to pose difficult questions on their public facebook page. Because of their attitude, I am forced to put the complaints for inaction through IDA everytime. Adding my name to this petition. It is sad that we are not getting the service we paid for.
Singpost must educate their delivery couriers on proper standard operating procedures as I have encountered 4 times whereby the courier did not knock on my door or window and just threw the unsuccessful delivery slip at my gate whilst I was at home at all those times!
VPost is totally unreliable. Adds new classification of products (food) into its prohibited list without first communicating with customer. Left me in a messed up costly state to figure out redirection of package and yet charged me an admin fee!
In less than 1 year, Vpost has: 1) sent my item to the wrong pop station and it can't be traced for the longest of time, 2) lost my item (put on wrong mail box) and claims took 3 months, 3) emailed me that item has reached PO when it hasn't. Worst mail forwarder provider ever. Totally will not use it ever again.
Received tampered parcel from VPost USA, no resolution after a month of follow up on my end. Requested for senior management to address my complaint, nobody returned to me. It's a complete disgrace that Singapore national postal service is so irresponsible !!!
Very disgusted and disappointed with their so called world class service. They even dishonestly altered the tracking status page and claim that it was already delivered whereas i haven't received it. I still don't know where my parcel is.Horrible Speedpost!
I do online shopping for all my stuff and singpost service level is way below the worst I have experienced. I dunno how they can have a failed delivery when I am at home the whole day and then the item will just disappear into a black hole without anyway for us to contact them for delivery!
Really fed-up with their service. Getting from bad to worse. My recent package was stuck in limbo for almost two week. On the status line it said "In transit at Seattle" for 5 days then "In transit at Taiwan Taoyuan" for another four days. This is complete BS. If it weren't for the fact that the US items could only be sent to a US address, I wouldn't be bothered to use vPost as a third-party delivery service. SHAME ON YOU, SINGPOST!!!
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Rather than to address issues, Singpost has chosen to silence customers who have the initiative to pose difficult questions on their public facebook page. Because of their attitude, I am forced to put the complaints for inaction through IDA everytime. Adding my name to this petition. It is sad that we are not getting the service we paid for.