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Save our call centres: Keep 999 local

596 Comments

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Anonymous
10 years ago

You must keep local control rooms open policed by local staff with the necessary local knowledge. Don't centralise everything and put lives at risk to save a few pounds.

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K reid
10 years ago

Don't cut jobs to save money in the short term. ....look ahead.

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John D Lawrence
10 years ago

Human knowledge is always prone to fallibility. Local knowledge is indeed local knowledge and logic dictates familiarity will lessen that fallibility.

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Mike Scott
10 years ago

Our Police officers need local knowledge. Backing them up when on grade 1 & 2 calls are extremely important & has been proven in the past. End of message!

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Peter Walls
10 years ago

It's madness to think this is an efficient way to serve the public and help those in distress when they need help regardless if its an emergency.

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Jennifer Forster
10 years ago

Local knowledge of areas, names and dialects is very important. Lives could be lost otherwise!

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John Williamson
10 years ago

It is yet again a sign of Central Government having no respect for the opinion or wishes of members of the public north of Dundee.

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Leslie Wiseman
10 years ago

I strongly believe that closing Police call centres will result in inefficient policing due to serious lack of local knowledge.

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May Spence
10 years ago

Local information very valuable.

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Charles Hogg
10 years ago

Policing should not be considered in terms of frugality. Keeping the Queen's Peace faces many unknown quantities on a daily basis. The lives of members of the public frequently rely on LOCAL KNOWLEDGE of the police call handlers in order to focus on any matter reported to the police service. The ability of a police call handler to respond appropriately frequently relies heavily on that handler appreciating how the incident impacts on the local community, as this can very likely be different from one area to another. By closing the Police Control Room and the Call Handling Centre in Aberdeen, you will be losing a vast level of experience of local geographical knowledge and that of the local social demographics. The Public should not simply have the responses to their reports dependent on what a computer programme tells them to do just because this is cheaper. Police computers are their to aid or assist the call handling staff - not to dictate what they can or cannot do after a call has been received. The grass routes of policing has its foundation at local level in orde rto maintain the co-operation and trust of the public and this will certanly not be achieved by a policy of centralisation which can only distance the police from those whom they are employed to serve.

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Christine Kinghorn
10 years ago

As has been said previously, there is no substitute for local knowledge. What price lives?

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Alastair Blackwood
10 years ago

Would someone in Dundee or Glasgow know where Fogieloan is, especially if the caller has a strong Banffshire accent and has haf a few sherries?

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Ian Gordon
10 years ago

There is no substitute for local knowledge and to remove that will result in a substandard service with the possibility of serious consequences.

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David MacKenzie
10 years ago

Local accents could cause problems, especially in emergency when the caller may be upset or excited.

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JAMES COWIE
10 years ago

If I ever need to call 999 I would rather it was someone in Aberdeenshire who knows the area rather than someone based in the Central belt who hasn't a clue about Aberdeenshire.Lives will be put at risk if our local call centres closed. It shouldn't be all about cost cutting.

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Alison Young
10 years ago

Please keep our local call centres. Local knowledge is essential for effective and efficient service. I don't want to speak to someone who has no idea whether I am in Aberdeen or the Outer Hebrides. Thank you.

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Euan Forbes
10 years ago Featured

I volunteer training medical students and sometimes use my native Doric tongue to teach them what they can expect from locals. They have time to ask me what I mean but in a heated situation a remote call handler does not. Local knowledge is crucial.

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Phil Murray
10 years ago

The closures will increase risks of reduced service. Local knowledge in local communities means effective policing, especially in emergency situations. The same result will occur with police control rooms closures.........less effective, and letting the public down.

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Margaret Sinclair
10 years ago

It is essential to have the calls answered by those with local information and knowledge

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Graham Fraser
10 years ago

local knowledge is invaluable, following a computer prompt is no substitute