Rattlesnake Point Golf Club has been in operation for the past 10 years under Clublink Corporation, a publicly traded company. Since its inception, Rattlesnake has been elevated from its original Gold level status to the current status level of Prestige within the Clublink member course portfolio. This is the highest private member course status that is achieved in Clublink, and which has been designated to only 2 of the other clubs in the roster. This should be reflected by the overall facility, food & beverage dep’t., and superior golf course conditions. The past few years have brought regular increases in annual dues, and event fees charged to the club’s members that are presumably reflective of this elevation of Rattlesnake’s status to the Prestige level. In the past, there have been many members that have voiced a variety of concerns either directly to the management at Rattlesnake or to Senior Executives of Clublink during Annual General Meetings. It is generally felt by many members that more could, and should be done to address/remedy these concerns. Common concerns of the membership include, but are not necessarily limited to the following: 1. Pricing and variety of the food & beverage offerings at Rattlesnake as compared to other similar venues 2. Pace, quality, and efficiency of service provided in the Bistro, all of which has been routinely below the expectations of a Prestige Club 3. Golf Course conditions and maintenance expected of a Prestige Club consistency lack attention to detail including: *(a) generally sub-standard condition of most fairways with many divots not being sanded as required --- mud/dirt mixture is currently being used to fill divots as opposed to sand/seed mixture … Green sand/seed mixture would be far more preferable --- in addition, the generally extreme hardness of the turf on most fairways is ridiculous and borderline unplayable on many holes, and is certainly not consistent with a facility being categorized as a Prestige level golf club … after 10 years, the course should have softened by now *(b) over-abundance of un-repaired pitch marks on greens generally not being repaired, and ignored by greens-keepers, except for occasionally sporadic and unsightly top-dressing attempts near pin-placements *(c) condition, wet/dry consistency, and depth of sand in bunkers is inconsistently maintained with neglectful and/or haphazard raking and grooming --- perimeter foliage trimming is virtually non-existent *NOTE: We are abundantly aware that the membership bears some responsibility for the replacement of divots, raking of traps and the repair of pitch marks. Reality is that there will always be those who do not comply. The amount of tournament play makes this problem much worse. The turf crew also needs to accept more responsibility for this type of repair/maintenance as part of their regular greens-keeping duties … An excellent suggestion was made by a member at an Annual Meeting to include and charge for turf staff to be located at all par 3’s during tournaments to repair ball-marks --- as usual, it was acknowledged by Clublink reps. that it was a great idea, but was essentially ignored and never implemented… (d) Design of walls of bunkers (with excessively severe and high lips) was never part of the original design (e) Length of fairway grass --- we have asked repeatedly for longer grass on the fairways. We feel we should have some say in the way our courses play, and with their cosmetic appearance, neither of which should be unilaterally dictated to us by the course superintendent ... tightly shaved fairway grass and rock-hard turf underneath is not generally conducive to enjoyable playing conditions for most golfers, regardless of skill (f) Condition of grass (or lack thereof) on the driving range --- Why are mats not used for tournaments, and during the early/later stages in the season, when the turf is stressed, or during wet/muddy conditions (g) Not keeping hazards clearly marked --- hazard stakes that get knocked down, lost and never replaced. (h) Poor condition of "laser crystals" on flagsticks, as well as tired & filthy condition of flags themselves (i) Condition of bridges with nails sticking out, unleveled wood planks and unsafe interlocking brick (j) Insufficient walkways for golfers --- more consideration is given to cart riders, not walkers. (k) Inexperienced, poorly trained beverage cart staff that continually interfere with and/or distract players (l) More effective use of play coordinators to better help with slow play, and actually do something about it (m) cart path drainage --- there are many areas where small amounts of rain cause flooding on cart paths, particularly several of the par 3’s, which at times have become almost impassable. (n) Ponds that appear on the courses (eg. #1, and #10 Sidewinder) that take weeks to disappear. This problem has been known for years. Also, ponds/mud in traps that are left unattended to for several days

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