Restore Front Desk Security: Tenants Demand Safe, Secure Access at The Infinity Edgewater
11 Comments
A
Anonymous
5 months ago
Featured
Without evening/weekend concierge coverage, the building feels eerie and I do not feel safe at night. The lack of staff presence is not consistent with a luxury property, especially given that rents remain at luxury levels.
A
Anonymous
6 months ago
Has there been any news on this? This snowstorm was a disaster and the building is not being properly maintained at all.
A
Anonymous
6 months ago
Has there
M
Marlene Zapin
6 months ago
Featured
This is an unsafe change. The hours between 6-8 people are coming home from work and calling for deliveries. We depend on our front desk people.
A
Anonymous
6 months ago
Featured
The building has been forgotten about and neglected. We have managers who come in a use the facilities for their own needs while on company time. Doors left broken specifically both of the G2 side entrance’s so any random person can walk through them and access the building. The head of maintenance refuses to work with females, so if my apartment needs work done to it I have to have a male’s present or I will be told “that’s just how it is”. The only 2 people who were tolerated by the residents here were let go. They fired the wrong people.
N
N M
6 months ago
NM
When we came in three years ago we were under the assumption that the building would have Front Desk with Security until Midnight - including Weekends as well as Managed Package Delivery. Shortly after those hours were changed to 11 p.m., and over time we noticed a steady decline in building maintenance services even as rents continue to increase each year. The people working here are wonderful but despite their efforts the overall condition of the building doesn't reflect the quality of their work. The garage floor has never been washed, and the ceiling is deteriorating in a way that poses a potential hazard to parked cars. The hallway carpets, walls, and balconies are in need of cleaning and refreshing. The elevators frequently malfunction and are not well maintained.
For such a beautiful building in the heart of Edgewater, it's disappointing to see it deteriorate. Please reconsider the decision to reduce Front Desk Security and Package Management services—amenities that greatly contributed to the safety, convenience, and overall value of living here.
Thank You.
Y
Yoonjin Kim
6 months ago
Please update the broken exercise equipment in the gym. There are quite a few items that are just taking up space and can't be used.If possible, installing mirrors on the walls of the yoga room with a wooden floor would make it more convenient to use. Thank you.
D
Darren Spinck
6 months ago
Featured
We renewed our lease in August with the understanding that there was concierge service in the evenings and weekends. This is unacceptable, a safety concern, and an inconvenience.
E
Edwina Nguessan
6 months ago
Featured
The rents and fees we pay are high, and the amenities and services that were advertised are not being maintained properly, repaired or cleaned in a regular basis. The staff is incredible and have done the best they can to keep up with such a large building. They are short staffed, and unfortunately most have been let go, during the holidays. Many of us have also kids in the building which poses serious security risks.
Y
Yshay Manos
6 months ago
In addition to the items brought up in this petition, the regular cleaning/janitorial services have been lacking as of late. Hallways are dirty - especially near and around the refuse rooms, elevators are dirty and gym bathrooms show lack of regular cleaning maintenance.
Concierge staff and janitor are fantastic, working very hard and doing all they can to keep the building, maintenance and services to the best of their ability, however, obviously they are short-staffed as it is. Thank you.
T
Thomas M Copeland
6 months ago
Featured
I agree that for the extremely high prices we pay for rent for the area, services should not be cut. Part of why we recently renewed our lease was an understanding that services would not be impacted, reduced, or eliminated.
Without evening/weekend concierge coverage, the building feels eerie and I do not feel safe at night. The lack of staff presence is not consistent with a luxury property, especially given that rents remain at luxury levels.
Has there been any news on this? This snowstorm was a disaster and the building is not being properly maintained at all.
Has there
This is an unsafe change. The hours between 6-8 people are coming home from work and calling for deliveries. We depend on our front desk people.
The building has been forgotten about and neglected. We have managers who come in a use the facilities for their own needs while on company time. Doors left broken specifically both of the G2 side entrance’s so any random person can walk through them and access the building. The head of maintenance refuses to work with females, so if my apartment needs work done to it I have to have a male’s present or I will be told “that’s just how it is”. The only 2 people who were tolerated by the residents here were let go. They fired the wrong people.
NM When we came in three years ago we were under the assumption that the building would have Front Desk with Security until Midnight - including Weekends as well as Managed Package Delivery. Shortly after those hours were changed to 11 p.m., and over time we noticed a steady decline in building maintenance services even as rents continue to increase each year. The people working here are wonderful but despite their efforts the overall condition of the building doesn't reflect the quality of their work. The garage floor has never been washed, and the ceiling is deteriorating in a way that poses a potential hazard to parked cars. The hallway carpets, walls, and balconies are in need of cleaning and refreshing. The elevators frequently malfunction and are not well maintained. For such a beautiful building in the heart of Edgewater, it's disappointing to see it deteriorate. Please reconsider the decision to reduce Front Desk Security and Package Management services—amenities that greatly contributed to the safety, convenience, and overall value of living here. Thank You.
Please update the broken exercise equipment in the gym. There are quite a few items that are just taking up space and can't be used.If possible, installing mirrors on the walls of the yoga room with a wooden floor would make it more convenient to use. Thank you.
We renewed our lease in August with the understanding that there was concierge service in the evenings and weekends. This is unacceptable, a safety concern, and an inconvenience.
The rents and fees we pay are high, and the amenities and services that were advertised are not being maintained properly, repaired or cleaned in a regular basis. The staff is incredible and have done the best they can to keep up with such a large building. They are short staffed, and unfortunately most have been let go, during the holidays. Many of us have also kids in the building which poses serious security risks.
In addition to the items brought up in this petition, the regular cleaning/janitorial services have been lacking as of late. Hallways are dirty - especially near and around the refuse rooms, elevators are dirty and gym bathrooms show lack of regular cleaning maintenance. Concierge staff and janitor are fantastic, working very hard and doing all they can to keep the building, maintenance and services to the best of their ability, however, obviously they are short-staffed as it is. Thank you.
I agree that for the extremely high prices we pay for rent for the area, services should not be cut. Part of why we recently renewed our lease was an understanding that services would not be impacted, reduced, or eliminated.