My bill went up 2500% no explaination three companies came out and all said no leak
A
Anonymous
6 years ago
Featured
They don’t check the meter either each month, at least mine they do not. My meter is covered in dirt , cannot see the meter at all. How is the water department checking meter when you cannot see it or the gallons used per month. But my water bill is ridiculous high and spikes different month. Cannot get any answers. I have pictures for proof.
D
Dianne Smith
6 years ago
Based on my past problems with the water department, I feel that we the consumers are at their mercy. Anything they say goes.... any complaint:problems fall on deaf ears. Yet there they are on pay day!
M
Melody Jones
6 years ago
They are very rude and they talk to people like animals.
M
Megan Mitchell
6 years ago
I had several run ins with Hernando water dept, once with a $1200 water bill.
C
Christy Hunt
6 years ago
Featured
My bill has been ridiculously high for a long time. I've questioned but they explain it away. This month I have a "past due" amount. I've never not paid my bill or paid a partial bill. A water bill for a family of 3 should not be $140.
A
Anonymous
6 years ago
The employees are rude. They treat you like you are lesser than. The bills are all over the place. Never been able to find a reason as to why though because the ladies just don't care to find out. They do not care about the citizens of Hernando or their job.
S
Sarah Flynn
6 years ago
Featured
After my husband spent years working for a water department in a larger city, I KNOW this is not how a water department should operate. Unexplained spikes in bills with no leaks and a refusal from the water department to offer an explanation- UNACCEPTABLE.
C
Christopher Barham
6 years ago
Featured
I’m the last two years my water bill has been up and down. At one point it was 200$ and they told me it’s normal. Turns out the neighbors and a leak and magically after the city fixed their issue. My bill went back down explain that please and where is my 6 months of 5 times the bill?
S
Stephen Brown
6 years ago
Had water cut off for bill of 14 dollars. I was on vacation and thought I had payed. Seemed really petty.
B
Brett Davis
6 years ago
I agree must be reformed
B
Beth Colvin
6 years ago
Featured
We paid a $570 water bill in March/April (that nobody could explain; we have no leak), but we are still being told we’re past due. We can’t get anybody to call us back and resolve this. We have our bills and bank proof that we’ve paid each bill in full and on time (yes, even the $570 bill), minus the unexplained and incorrect past-due amount. They got almost $600 from us at the start of a pandemic, yet they do not have the decency to look into our account and see that we are current on our bills and have remained that way. The City of Hernando water department is entirely incompetent and I have lost all faith in them. I take pictures of my water meter regularly and keep track of dates and numbers. They will never do this to us again if I can help.
A
Anonymous
6 years ago
We had a leak, my landlord fixed the leak when we reported the leak fixed they want me give them receipt, I don’t have receipt as fixed by landlord and it’s hard to get hold of landlord. Also they disconnect my water after my husband spoke to clerk about payment extension, they disconnected after the fact the clerk extended payment arrangement for week. When my husband asked to not charge reconnections fee as it wasn’t our fault, have the clerk told us the extension cannot be granted we could have found way to pay, we asked to speak with Mayor but he refused to talk or call us back. I think they should refund us reconnection fee, and on top they don’t accept partial payment online that’s crazy.
As for leak fixed the water department can figure out comparing bill from last year just a suugestion.
R
Rhenda Johnston
6 years ago
Water prices extremely too high.
H
Hayley
6 years ago
Theirs just unexplained higher priced and charges that shouldn’t Be there, and a high increase in the bill.
H
Holly Castle
6 years ago
Water and sewer is high. Very wrong to do this to the community for turning off water at this time.
M
Michaela Klaus
6 years ago
I was also charged late fees
E
Evette Sly
6 years ago
The employees are very rude, if it’s a holiday and you can’t pay your bill they have you disconnected! Then you go and pay it they still cut you off!
G
Ginger Gullick
6 years ago
Prefer to discuss at group face to face meeting with council
J
Jodie Wolfe
6 years ago
They are also rude and obnoxious. No professionalism at all
My bill went up 2500% no explaination three companies came out and all said no leak
They don’t check the meter either each month, at least mine they do not. My meter is covered in dirt , cannot see the meter at all. How is the water department checking meter when you cannot see it or the gallons used per month. But my water bill is ridiculous high and spikes different month. Cannot get any answers. I have pictures for proof.
Based on my past problems with the water department, I feel that we the consumers are at their mercy. Anything they say goes.... any complaint:problems fall on deaf ears. Yet there they are on pay day!
They are very rude and they talk to people like animals.
I had several run ins with Hernando water dept, once with a $1200 water bill.
My bill has been ridiculously high for a long time. I've questioned but they explain it away. This month I have a "past due" amount. I've never not paid my bill or paid a partial bill. A water bill for a family of 3 should not be $140.
The employees are rude. They treat you like you are lesser than. The bills are all over the place. Never been able to find a reason as to why though because the ladies just don't care to find out. They do not care about the citizens of Hernando or their job.
After my husband spent years working for a water department in a larger city, I KNOW this is not how a water department should operate. Unexplained spikes in bills with no leaks and a refusal from the water department to offer an explanation- UNACCEPTABLE.
I’m the last two years my water bill has been up and down. At one point it was 200$ and they told me it’s normal. Turns out the neighbors and a leak and magically after the city fixed their issue. My bill went back down explain that please and where is my 6 months of 5 times the bill?
Had water cut off for bill of 14 dollars. I was on vacation and thought I had payed. Seemed really petty.
I agree must be reformed
We paid a $570 water bill in March/April (that nobody could explain; we have no leak), but we are still being told we’re past due. We can’t get anybody to call us back and resolve this. We have our bills and bank proof that we’ve paid each bill in full and on time (yes, even the $570 bill), minus the unexplained and incorrect past-due amount. They got almost $600 from us at the start of a pandemic, yet they do not have the decency to look into our account and see that we are current on our bills and have remained that way. The City of Hernando water department is entirely incompetent and I have lost all faith in them. I take pictures of my water meter regularly and keep track of dates and numbers. They will never do this to us again if I can help.
We had a leak, my landlord fixed the leak when we reported the leak fixed they want me give them receipt, I don’t have receipt as fixed by landlord and it’s hard to get hold of landlord. Also they disconnect my water after my husband spoke to clerk about payment extension, they disconnected after the fact the clerk extended payment arrangement for week. When my husband asked to not charge reconnections fee as it wasn’t our fault, have the clerk told us the extension cannot be granted we could have found way to pay, we asked to speak with Mayor but he refused to talk or call us back. I think they should refund us reconnection fee, and on top they don’t accept partial payment online that’s crazy. As for leak fixed the water department can figure out comparing bill from last year just a suugestion.
Water prices extremely too high.
Theirs just unexplained higher priced and charges that shouldn’t Be there, and a high increase in the bill.
Water and sewer is high. Very wrong to do this to the community for turning off water at this time.
I was also charged late fees
The employees are very rude, if it’s a holiday and you can’t pay your bill they have you disconnected! Then you go and pay it they still cut you off!
Prefer to discuss at group face to face meeting with council
They are also rude and obnoxious. No professionalism at all