Representing most of your Perfect World International userbase and specifically European users,
We are demanding the removal of whoever lays under the name "Navi" of Perfect World Entertainment's Costumer support staff,
he is supposedly currently working as head lead of PWI.
if this would be in breach of his employment contract, we are asking him to be re-assigned to a different title.
These are only some of the reasons i could gather from most of the users vexed by Navi:
1- Reiterated temporary or permanent suspension of accounts, based on no solid evidence, contrived proofs to disadvantage some users, hacked accounts lead some to a permanent ban, instead of a proper investigations being done into the eradication of the hacking source.
2-Few to no problem solving skills, more than in one occasion, users themselves had to help this individual in order to be able to solve issues.
3-Events were always poorly organized, mismanaged, announcements most of the times were unclear and that generated a common feel of dissatisfaction.
4-New content is released without proper testing, which lead to bugs and glitches, that in some cases generated loss of items without no fix to follow up.
5-Almost complete lack of knowledge of the product he is offering costumer support for, lack of knowledge of his own userbase.
6-Collusion with few users at the disadvantage of the rest of the others, which is shocking.
7-Total unprofessionalism in how issues are escalated and handled, most of the times Navi's tickets end up with automated response.
8-Accounts worth tens of thousands $\€ cannot be managed by a freelance trainee, Navi did nothing but worsen the experience of the whole userbase, since when he appeared in early 2015,
all of us experienced a massive worsening of the customer support from that date, most of us had been vexed, damaged and some even were offended by the behaviour of Navi,
WE ARE ASKING TO NOT HAVE TO DEAL WITH HIM AGAIN IN FUTURE,
PWE management shall act, replace him and give us any other one, that would for sure do better than what this Navi is currently doing.
If action won't be taken, we will reserve our right to leave in mass, and perhaps the europeans of us will reserve our right to hire a Dutch law firm and class act against
Perfect World Europe B.V. Joan Muyskenweg 22 Amsterdam,1096
To ask a full refund of what we have spent into PWE products.
Which in my sole case it's close to the 20'000,00€ mark, spent for a service that is constantly disrupted by this Navi.
Please take action.
Best regards.
PWI userbase.
Updates
June 23, 2016
The feedback I keep receiving about these account suspensions is exhausting to read because the pattern of negligence is so clear. I am currently documenting every instance of poor management shared here so that when the time comes to present this directly to their leadership they cannot look away.
Reached 100 supporters
June 23, 2016
84 Comments
So I sent in a ticket when the new code for the rebirth was going around because I haven't received it. I, like others on this game has spent well over 500 dollars to get things for my characters. I got a response back from navi stating that specific few got the code and that it pretty much sucked to be me about it. I am not happy at all about this.
navi once banned me for talking in wc, telling someone who was harassing me for months, i was telling them to shut up , and banned on 4 accounts, only after more than 5% of the server was sending tickets, i was asked to tell them to stop, and that i would be unbanned.
This GM has no understanding of his role as a facilitator / moderator. He demonstrates great ineptitude in dealing with even simple problems. On many occasions has displayed personal bias on a grand scale, mistreating and misrepresenting long-term customers
Naviden, or Navi for short, continually abuses his power, and does not adhere to the own rules and regulations as described in Terms of Service and overall Rules. He constantly bans accounts on no solid evidence, while accounts PROVEN to be breaking numerous rules do not even get a slap on the wrist. Simply a terrible GM.
I have heard many complaints with regards to accounts suspensions/ unresolved tickets / improper reasoning or lack of proof behind account bans or suspensions, and this is a joke considering the amount players spend on this game, myself included.
Please he isn't helpful GM ever i see in my all PWI life, He is senior GM and all follow his rules, whatever he banned unbanned as he want. He say peoples break ToS but there is some peoples he unbanned em even they break up ToS, I don't know exact reason must be money or something else. So why they can't treat all gamer same? Please banned him 1st from PWI
Get hired
Sign Petition
We never post to your account. Social sign-in is used only to verify your signature.
Add a comment?
Your signature will be added via . Tell others why you're signing — it's optional.
By signing, you accept iPetitions Terms of Service and Privacy Policy.
Share Petition
Don't stop at signing, share the petition link with friends to multiply our impact
Copy link or share directly
Representing most of your Perfect World International userbase and specifically European users,
We are demanding the removal of whoever lays under the name "Navi" of Perfect World Entertainment's Costumer support staff,
he is supposedly currently working as head lead of PWI.
if this would be in breach of his employment contract, we are asking him to be re-assigned to a different title.
These are only some of the reasons i could gather from most of the users vexed by Navi:
1- Reiterated temporary or permanent suspension of accounts, based on no solid evidence, contrived proofs to disadvantage some users, hacked accounts lead some to a permanent ban, instead of a proper investigations being done into the eradication of the hacking source.
2-Few to no problem solving skills, more than in one occasion, users themselves had to help this individual in order to be able to solve issues.
3-Events were always poorly organized, mismanaged, announcements most of the times were unclear and that generated a common feel of dissatisfaction.
4-New content is released without proper testing, which lead to bugs and glitches, that in some cases generated loss of items without no fix to follow up.
5-Almost complete lack of knowledge of the product he is offering costumer support for, lack of knowledge of his own userbase.
6-Collusion with few users at the disadvantage of the rest of the others, which is shocking.
7-Total unprofessionalism in how issues are escalated and handled, most of the times Navi's tickets end up with automated response.
8-Accounts worth tens of thousands $\€ cannot be managed by a freelance trainee, Navi did nothing but worsen the experience of the whole userbase, since when he appeared in early 2015,
all of us experienced a massive worsening of the customer support from that date, most of us had been vexed, damaged and some even were offended by the behaviour of Navi,
WE ARE ASKING TO NOT HAVE TO DEAL WITH HIM AGAIN IN FUTURE,
PWE management shall act, replace him and give us any other one, that would for sure do better than what this Navi is currently doing.
If action won't be taken, we will reserve our right to leave in mass, and perhaps the europeans of us will reserve our right to hire a Dutch law firm and class act against
Perfect World Europe B.V. Joan Muyskenweg 22 Amsterdam,1096
To ask a full refund of what we have spent into PWE products.
Which in my sole case it's close to the 20'000,00€ mark, spent for a service that is constantly disrupted by this Navi.
Please take action.
Best regards.
PWI userbase.
Updates
June 23, 2016
The feedback I keep receiving about these account suspensions is exhausting to read because the pattern of negligence is so clear. I am currently documenting every instance of poor management shared here so that when the time comes to present this directly to their leadership they cannot look away.
Reached 100 supporters
June 23, 2016
84 Comments
i spent 30k+ dollar on my account these 3 years，and i never shared account，and navi banned my account 15days ago without any reason. i am happy i can quit pwi now.
So I sent in a ticket when the new code for the rebirth was going around because I haven't received it. I, like others on this game has spent well over 500 dollars to get things for my characters. I got a response back from navi stating that specific few got the code and that it pretty much sucked to be me about it. I am not happy at all about this.
navi once banned me for talking in wc, telling someone who was harassing me for months, i was telling them to shut up , and banned on 4 accounts, only after more than 5% of the server was sending tickets, i was asked to tell them to stop, and that i would be unbanned.
This GM has no understanding of his role as a facilitator / moderator. He demonstrates great ineptitude in dealing with even simple problems. On many occasions has displayed personal bias on a grand scale, mistreating and misrepresenting long-term customers
Naviden, or Navi for short, continually abuses his power, and does not adhere to the own rules and regulations as described in Terms of Service and overall Rules. He constantly bans accounts on no solid evidence, while accounts PROVEN to be breaking numerous rules do not even get a slap on the wrist. Simply a terrible GM.
I have heard many complaints with regards to accounts suspensions/ unresolved tickets / improper reasoning or lack of proof behind account bans or suspensions, and this is a joke considering the amount players spend on this game, myself included.
Please he isn't helpful GM ever i see in my all PWI life, He is senior GM and all follow his rules, whatever he banned unbanned as he want. He say peoples break ToS but there is some peoples he unbanned em even they break up ToS, I don't know exact reason must be money or something else. So why they can't treat all gamer same? Please banned him 1st from PWI
Get hired
Help this petition grow
Share it with friends to help reach 250 signatures.
Sign Petition
We never post to your account. Social sign-in is used only to verify your signature.
Add a comment?
Your signature will be added via .
Tell others why you're signing — it's optional.
Signing with Google or Facebook verifies your signature instantly — no email needed.
By signing, you accept iPetitions Terms of Service and Privacy Policy.
Share Petition
Don't stop at signing, share the petition link with friends to multiply our impact
Petitions like this
Other petitions you might want to support
Scan to share
Anyone who scans this can sign the petition.
i spent 30k+ dollar on my account these 3 years，and i never shared account，and navi banned my account 15days ago without any reason. i am happy i can quit pwi now.