They have caused major issues in our neighborhood pfustsng Lakes
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Kristi Fisher
7 years ago
Horrible! I called on Tuesday and they said only one other house in Prosper was experience the SLOW speeds, which I totally doubted. HELP
A
Andrea Hunter
7 years ago
We had a terrible experience over the last several weeks with Suddenlink being added to our community, but the city of Celina, Steve Pierce, came to help when I called. He was great and responded within minutes. Sad we had to call the city to come out and fix a subcontractors work. But the city needs to know who they are employeeing and what they are doing to city property and how they are treating the residents of Celina. We are in Mustang Lakes and suddenlink is being added after we just built our home. The subcontractors for Suddenlink damaged our new property and were forced to fix it after I made calls to the city. I’m just one of several in our neighborhood that have complained.
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Penny Martin
7 years ago
We live in the original part of town (downtown area), and there are very few options for us. We would like to see change. We’ve had AT&T and Suddenlink for internet providers. Our internet doesn’t work when it’s really cold outside, and when a Suddenlink worker came out because of two days of interrupted service (Suddenlink), he told us that there was nothing he could do until Suddenlink upgrades the equipment they use. There was no discount offered for the two days we couldn’t use our internet (and many cold days after that). So frustrating!
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Lori Manley
7 years ago
I am tired of the excuses for horrible service and poor customer service
A
Amanda Cutler
7 years ago
It is unacceptable how often we are without Internet. I need the Internet to do my job. This is affecting my work.
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Rachell Chron
7 years ago
I have given up calling them and have considered switching to att.
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Lynda Willingham
7 years ago
Not only poor connectivity, but the customer service from employees is terrible.
D
Donovan Stamps
7 years ago
Terrible service at WillowRidge
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Kelly Geissler
7 years ago
Definite interconnectivity issues. Does not help when working from home.
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Lori ostrander
7 years ago
We might get 1/4 of the speed we are supposed to!
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Laci Heckadon
7 years ago
Service is in and out all the time took 3 weeks to fix the problem. Still problem last on going
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Anonymous
7 years ago
Suddenlink has never delivered what they promised. We have submitted dozens of complaints and they still have not compensated us for all of the issues, much less fixed them.
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Ron Richardson
7 years ago
I pay for service that isn't delivered.
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Stacy Sygman
7 years ago
When we first signed up for Suddenlink, we were happy with the service. Over the last year, there has been a steady decline in the internet connectivity and speed. Customer service has been POOR and their 'fix' of the problem has only made things worse. I work from home and this is impacting my business. ATT is no better. Stuck with crappy internet service until Prosper intervenes!!
M
Marco Moreno
7 years ago
Interesting. Moved here from NY and parent company, AlticeUSA, was great. When we moved into Light Farms (Celina), this excellent experience prompted me to install Suddenlink. Love it!!. I have fiber to the home and have their new AlticeOne box (modem,wireless, router all in one box), with the mini's (smaller boxes which are wifi extenders). It has worked great. Sorry to hear the opposite experiences.
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Kimberley Wartell
7 years ago
Our internet has been unreliable this entire week for dozens in our neighborhood. With both myself and my husband working from home we find this unacceptable.
J
Jerrad Wartell
7 years ago
The service provided by Suddenlink is unacceptable and should not have a monopoly within Prosper as the sole ISP for cable. AT&T notwithstanding
They have caused major issues in our neighborhood pfustsng Lakes
Horrible! I called on Tuesday and they said only one other house in Prosper was experience the SLOW speeds, which I totally doubted. HELP
We had a terrible experience over the last several weeks with Suddenlink being added to our community, but the city of Celina, Steve Pierce, came to help when I called. He was great and responded within minutes. Sad we had to call the city to come out and fix a subcontractors work. But the city needs to know who they are employeeing and what they are doing to city property and how they are treating the residents of Celina. We are in Mustang Lakes and suddenlink is being added after we just built our home. The subcontractors for Suddenlink damaged our new property and were forced to fix it after I made calls to the city. I’m just one of several in our neighborhood that have complained.
We live in the original part of town (downtown area), and there are very few options for us. We would like to see change. We’ve had AT&T and Suddenlink for internet providers. Our internet doesn’t work when it’s really cold outside, and when a Suddenlink worker came out because of two days of interrupted service (Suddenlink), he told us that there was nothing he could do until Suddenlink upgrades the equipment they use. There was no discount offered for the two days we couldn’t use our internet (and many cold days after that). So frustrating!
I am tired of the excuses for horrible service and poor customer service
It is unacceptable how often we are without Internet. I need the Internet to do my job. This is affecting my work.
I have given up calling them and have considered switching to att.
Not only poor connectivity, but the customer service from employees is terrible.
Terrible service at WillowRidge
Definite interconnectivity issues. Does not help when working from home.
We might get 1/4 of the speed we are supposed to!
Service is in and out all the time took 3 weeks to fix the problem. Still problem last on going
Suddenlink has never delivered what they promised. We have submitted dozens of complaints and they still have not compensated us for all of the issues, much less fixed them.
I pay for service that isn't delivered.
When we first signed up for Suddenlink, we were happy with the service. Over the last year, there has been a steady decline in the internet connectivity and speed. Customer service has been POOR and their 'fix' of the problem has only made things worse. I work from home and this is impacting my business. ATT is no better. Stuck with crappy internet service until Prosper intervenes!!
Interesting. Moved here from NY and parent company, AlticeUSA, was great. When we moved into Light Farms (Celina), this excellent experience prompted me to install Suddenlink. Love it!!. I have fiber to the home and have their new AlticeOne box (modem,wireless, router all in one box), with the mini's (smaller boxes which are wifi extenders). It has worked great. Sorry to hear the opposite experiences.
Our internet has been unreliable this entire week for dozens in our neighborhood. With both myself and my husband working from home we find this unacceptable.
The service provided by Suddenlink is unacceptable and should not have a monopoly within Prosper as the sole ISP for cable. AT&T notwithstanding
Constant outages , slow internet, choppy reception
Worst internet ever. I never have service!