We have had it with Suddenlink. They keep telling us it is fixed but the next hour is issues. They promise to reimburse the days and weeks we are without but haven’t done that in two years. We have decided to leave the company and go with a more reliable one.
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Troy Brock
7 years ago
Been dealing with issues for 13 years with them. Service only become worse over time, inconsistent connections, incompetent customer service personnel. We need an equitable competitor to have an alternative.
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Janine Miller
7 years ago
Have had Suddenlink a week and a half and have had three outages during that time.
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Steve Yates
7 years ago
I have had consistent internet outages for the past few years, resulting in several dozen service calls that are nearly always blamed on their nodes not being able to handle our towns growth. I work from home and this unreliable internet has caused significant business disruption. The speed is also virtually never in alignment with what I pay for. We have no other options for high speed internet above 25mb. It is very frustrating and the poor reliability and instability is unfathomable in this day and age of customer choice. Town of Prosper, please help push for improved infrastructure and greater choices for our residents.
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Anonymous
7 years ago
Incredibly poor service for the last few months. Internet is unreliable and customer service is not helpful.
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Michael Rynbrandt
7 years ago
Unacceptable service from suddenlink.
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Tim Ellison
7 years ago
Extremely poor customer service and unreliable internet service. This has been a problem for years and the only gets worse. Speeds have increased but reliability issue are interrupting important services that depend upon connectivity including work from home. Even the supposed executive customer service representative that called me after 4 months of complaints and reliability issues that I escalated to BBB did not keep her word to follow up with me. There is no real competition here because AT&T internet is too slow.
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Olivia Maag
7 years ago
I have calked SuddenLink to complain about the outages. They are not responsive to reimbursing me the money I paid for services that were not provided, they have cancelled schedule appointments and are getting worst and do not care. If Sudden Link doesnt want to provide reliable services, why not offet more internet options.
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Pam Ellison
7 years ago
Have battled with Suddenlink & their intermittent service daily for over 4 months. I work from home full-time. Unacceptable!!!!
We have had it with Suddenlink. They keep telling us it is fixed but the next hour is issues. They promise to reimburse the days and weeks we are without but haven’t done that in two years. We have decided to leave the company and go with a more reliable one.
Been dealing with issues for 13 years with them. Service only become worse over time, inconsistent connections, incompetent customer service personnel. We need an equitable competitor to have an alternative.
Have had Suddenlink a week and a half and have had three outages during that time.
I have had consistent internet outages for the past few years, resulting in several dozen service calls that are nearly always blamed on their nodes not being able to handle our towns growth. I work from home and this unreliable internet has caused significant business disruption. The speed is also virtually never in alignment with what I pay for. We have no other options for high speed internet above 25mb. It is very frustrating and the poor reliability and instability is unfathomable in this day and age of customer choice. Town of Prosper, please help push for improved infrastructure and greater choices for our residents.
Incredibly poor service for the last few months. Internet is unreliable and customer service is not helpful.
Unacceptable service from suddenlink.
Extremely poor customer service and unreliable internet service. This has been a problem for years and the only gets worse. Speeds have increased but reliability issue are interrupting important services that depend upon connectivity including work from home. Even the supposed executive customer service representative that called me after 4 months of complaints and reliability issues that I escalated to BBB did not keep her word to follow up with me. There is no real competition here because AT&T internet is too slow.
I have calked SuddenLink to complain about the outages. They are not responsive to reimbursing me the money I paid for services that were not provided, they have cancelled schedule appointments and are getting worst and do not care. If Sudden Link doesnt want to provide reliable services, why not offet more internet options.
Have battled with Suddenlink & their intermittent service daily for over 4 months. I work from home full-time. Unacceptable!!!!
Unacceptable service in Prosper