Cable would be out on a regular basis. Our land line would drop calls .... our land line! The internet speeds were not accurate paid for 400mbs and received 100mbs because of the terrible equipment. Took them over 1 month to bury the cable line. My neighbor moved in two months ago and they still have their cable stretching across their driveway. Not to mention the cable that stretched across the road. 3 techs and one week to actually get service to my house. So happy I canceled service. Still battling for a $200 credit because the first tech tracked mud up and down my stairs.
A
Anonymous
7 years ago
We’ve been charged for supposedly going over our data amount, several outages over a 2wks time but they don’t reimburse unless they’ve been out for a certain amount of time. I’ve upgraded my data plan and still getting emails that I’ve gone over and additional charges. Yo call and they do nothing. Ive bee a customer for over 10yrs because there’s been no other options.
A
Anonymous
7 years ago
Our internet has been awful. To the point I have to just use my phone not the computer and I’ve also turned WiFi off and just my data.
A
Angela Anzalone
7 years ago
The absurd and blatant disrespect the workers portray while tearing up our lawns, driveways with oil leaks, cutting cable lines, the list goes on, without admittance is unacceptable in the subdivision of Mustang Lakes in Celina. Even when home owners see them doing so, or they're being caught upon review of home security surveillance is unacceptable and unprofessional.
J
John Blystone
7 years ago
this is unacceptable . same problem in Celina Tx
J
John Blystone
7 years ago
this is unacceptable . same problem in Celina Tx
C
Cathy Miller
7 years ago
Consistent outages and billing errors. Had one on last month’s bill. They charged me for two internet services.
K
Ken DeWitt
7 years ago
Frequently happens!
C
Carrie Whitaker
7 years ago
Suddenlink provides horrible customer service. I called because Internet was out. They couldn’t come out for an entire week, and when I complained they said I hadn’t had previous issues or better yet I hadn’t complained enough and they wouldn’t escalate my issue
J
Johnny spears
7 years ago
Failed to show for appointment. Poor internet reception every evening
A
Anonymous
7 years ago
I pay for speeds I never get.
J
James Clinton Jackson
7 years ago
We have had horrible service for several months and spent a fortune using our hot spot. We both work from home a lot.
S
Steve Williams
7 years ago
Slow internet service
A
Alexis King
7 years ago
Let’s get something done!
B
Bob Diamond
7 years ago
Suddenlink increased their rates recently to cover "improvements". At the same time we are experiencing frequent pixelation on streaming video indicating a bandwidth problem. In addition, we have been twice advised that we are nearing some new monthly data limit. I've been a customer at this residence in Prosper for eleven years and was unaware that "cable" service was billed like cellular. I think that Suddenlink is simply posturing for further monthly billing increases.
A
Anonymous
7 years ago
Sometimes my phone dies in a middle of conversation. In the middle of the day.
K
Kris Flores
7 years ago
Horrible service, we would totally move if there were other options!
B
Barry KOFFROTH
7 years ago
We pay high rates for poor service and frequent outtages. I realize this is a fast growing area and SL has difficulty keeping up. However, better planning, project management, and communications would all help improve the current situation. Before SL was last purchased I had a direct line to the CEO and things got fixed fast. Not anymore. Service has definitely gotten worse while cost have gone up.
S
Stuart Jones
7 years ago
We need more competitive landscape for cable/ internet then just Suddenlink and AT&T in Windsong. Suddenlink customer service is terrible and the subcontract out all their work.
A
Anonymous
7 years ago
Service is lacking and they cannot deliver what I pay for...
Cable would be out on a regular basis. Our land line would drop calls .... our land line! The internet speeds were not accurate paid for 400mbs and received 100mbs because of the terrible equipment. Took them over 1 month to bury the cable line. My neighbor moved in two months ago and they still have their cable stretching across their driveway. Not to mention the cable that stretched across the road. 3 techs and one week to actually get service to my house. So happy I canceled service. Still battling for a $200 credit because the first tech tracked mud up and down my stairs.
We’ve been charged for supposedly going over our data amount, several outages over a 2wks time but they don’t reimburse unless they’ve been out for a certain amount of time. I’ve upgraded my data plan and still getting emails that I’ve gone over and additional charges. Yo call and they do nothing. Ive bee a customer for over 10yrs because there’s been no other options.
Our internet has been awful. To the point I have to just use my phone not the computer and I’ve also turned WiFi off and just my data.
The absurd and blatant disrespect the workers portray while tearing up our lawns, driveways with oil leaks, cutting cable lines, the list goes on, without admittance is unacceptable in the subdivision of Mustang Lakes in Celina. Even when home owners see them doing so, or they're being caught upon review of home security surveillance is unacceptable and unprofessional.
this is unacceptable . same problem in Celina Tx
this is unacceptable . same problem in Celina Tx
Consistent outages and billing errors. Had one on last month’s bill. They charged me for two internet services.
Frequently happens!
Suddenlink provides horrible customer service. I called because Internet was out. They couldn’t come out for an entire week, and when I complained they said I hadn’t had previous issues or better yet I hadn’t complained enough and they wouldn’t escalate my issue
Failed to show for appointment. Poor internet reception every evening
I pay for speeds I never get.
We have had horrible service for several months and spent a fortune using our hot spot. We both work from home a lot.
Slow internet service
Let’s get something done!
Suddenlink increased their rates recently to cover "improvements". At the same time we are experiencing frequent pixelation on streaming video indicating a bandwidth problem. In addition, we have been twice advised that we are nearing some new monthly data limit. I've been a customer at this residence in Prosper for eleven years and was unaware that "cable" service was billed like cellular. I think that Suddenlink is simply posturing for further monthly billing increases.
Sometimes my phone dies in a middle of conversation. In the middle of the day.
Horrible service, we would totally move if there were other options!
We pay high rates for poor service and frequent outtages. I realize this is a fast growing area and SL has difficulty keeping up. However, better planning, project management, and communications would all help improve the current situation. Before SL was last purchased I had a direct line to the CEO and things got fixed fast. Not anymore. Service has definitely gotten worse while cost have gone up.
We need more competitive landscape for cable/ internet then just Suddenlink and AT&T in Windsong. Suddenlink customer service is terrible and the subcontract out all their work.
Service is lacking and they cannot deliver what I pay for...