We the undersigned, as Residents of Kennet Island, wish to formally object to the appointment of PCM to control parking management on Kennet Island. We object on the following grounds:
1. St James replaced PCM following meetings with representatives of the Kennet Island Residents Association where testimony was given of the intimidation and heavy handed tactics used by PCM staff
2. The parking permits issued by PCM were of poor quality and faded in the sun and residents were penalised by the clamping of vehicles
3. The reduction in replacement permits following a non-consulted change of parking control management penalises residents who have previous purchased more than the allocated permits. This will be the second time that this has occurred
4. There has previously been a distinct lack of transparency in the charges imposed for replacement and additional parking permits. KIRA were privy to the proposals submitted by PCUK which stated their charge for permits which were substantially lower than the charges imposed by Hallmark plc.
5. There has been no consultation with residents and/or KIRA despite the level of feeling towards PCM and we consider a letter dated 1st April, delivered 3rd April for a proposed implementation date of 10th April is unacceptable.
We remind Hallmark/St James that the customer service from PCM when dealing with issues is generally poor, past practises include trespassing into residents garages to see the front of vehicles, the attempted champing of delivery vans, healthcare professionals and on one occasion an emergency vehicle. The police also had to be called on more than one occasion.
We propose that:
1. Parking Control either remains with the existing company or an alternative company sought.
2. Hallmark ceases to use the visitors bays on Whale Avenue during the day
3. Full transparency on permit costs and any commission earned through any scheme
4. A full consultation with residents is carried out
Updates
April 3, 2014
The sheer weight of this response confirms that our frustration is not just a personal grievance. It is exhausting to fight this battle again but seeing this level of unity gives me the grit to keep pushing ahead.
16 Comments
It's awful that we are not allowed to swap our exisiting permints and are forced to pay out again for something we have already paid for
How can they just change the rule and invalidate all of the current permits that we have purchased? Terrible idea.
Really poor service
PCM must be out
Forcing me to rebuy permits , with no notice, is a bloody disgrace
I think it's wrong to keep changing rules
Here we go again. detering family visiting people who live in Kennwt Island.
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We the undersigned, as Residents of Kennet Island, wish to formally object to the appointment of PCM to control parking management on Kennet Island. We object on the following grounds:
1. St James replaced PCM following meetings with representatives of the Kennet Island Residents Association where testimony was given of the intimidation and heavy handed tactics used by PCM staff
2. The parking permits issued by PCM were of poor quality and faded in the sun and residents were penalised by the clamping of vehicles
3. The reduction in replacement permits following a non-consulted change of parking control management penalises residents who have previous purchased more than the allocated permits. This will be the second time that this has occurred
4. There has previously been a distinct lack of transparency in the charges imposed for replacement and additional parking permits. KIRA were privy to the proposals submitted by PCUK which stated their charge for permits which were substantially lower than the charges imposed by Hallmark plc.
5. There has been no consultation with residents and/or KIRA despite the level of feeling towards PCM and we consider a letter dated 1st April, delivered 3rd April for a proposed implementation date of 10th April is unacceptable.
We remind Hallmark/St James that the customer service from PCM when dealing with issues is generally poor, past practises include trespassing into residents garages to see the front of vehicles, the attempted champing of delivery vans, healthcare professionals and on one occasion an emergency vehicle. The police also had to be called on more than one occasion.
We propose that:
1. Parking Control either remains with the existing company or an alternative company sought.
2. Hallmark ceases to use the visitors bays on Whale Avenue during the day
3. Full transparency on permit costs and any commission earned through any scheme
4. A full consultation with residents is carried out
Updates
April 3, 2014
The sheer weight of this response confirms that our frustration is not just a personal grievance. It is exhausting to fight this battle again but seeing this level of unity gives me the grit to keep pushing ahead.
16 Comments
permits are not money making ventures, they are for purposeful control but pcm appear to be only profit minded and quick to punish instead of control.
It's awful that we are not allowed to swap our exisiting permints and are forced to pay out again for something we have already paid for
How can they just change the rule and invalidate all of the current permits that we have purchased? Terrible idea.
Really poor service
PCM must be out
Forcing me to rebuy permits , with no notice, is a bloody disgrace
I think it's wrong to keep changing rules
Here we go again. detering family visiting people who live in Kennwt Island.
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permits are not money making ventures, they are for purposeful control but pcm appear to be only profit minded and quick to punish instead of control.