Purchased a Motorola 15g phone thru AT&T $499 I paid 1250 a month for the additional phone protection insurance believing that I should be able to just get the glass on my phone replaced if I should drop it and break it for a cost of $25 or $35 no I have to pay $125 and they will send me a replacement phone with packaging to return my old phone and I believe what they're doing is they're replacing the glass and then recycling the phone. I've only had the phone since December 2020 January 2021 already replaced the phone twice through the warranty and again the glass cracked after it fell out of my useless car phone holder. I've already chewed Motorola out for making the glass in the phone that flimsy. But the warranty people are no better you got to wonder if they're in cahoots.
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Anonymous
5 years ago
I have had the worst time dealing with them, every time I call they literally tell me something different and don't own up to anything.
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Anonymous
5 years ago
Fraudulent esp with Verizon protect home also
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Ryan wellings
5 years ago
Been trying to get a replacement phone for 4 months.i call several times a week and get nothing. Tired of the games.
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RICA V REYES
5 years ago
After giving me the runaround, a supervisor admitted they did not want to fix my screen because it was too costly; they wanted to buy my iphone 11 for a measly $230! What is insurance for if they won't fix a cracked screen?
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Carrie Strittmatter
5 years ago
Total agreement
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Anonymous
5 years ago
asurion has screwed us over on high deductible s twice! Also we have a cell plan with cricket wireless and they talked about how fantastic asurion is. WHAT A JOKE!
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Robert Garza
5 years ago
This company needs to go away!
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John Douglas Schertzer
5 years ago
This company is trash
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Judianne Puerto
5 years ago
I agree
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Kem Schmalzer
5 years ago
I purchased coverage through Amazon. Tried to file a claim yesterday. They charged my credit card for the deductible then never sent claim information or directions how to proceed. It too FOUR hours to get an agent on the phone. They said I would have an email with a claim number and instructions in 1 - 2 hours. It has been nearly 24 hours and I've received nothing. People should be warned prior to purchasing this coverage and Asurion should be held accountable.
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Anonymous
5 years ago
I am on board! They tried to tell me I have to pay a deductible and I said no I don;t that's not what I was told. Then I asked to speak to another person who was above the agent I was speaking with and the told me now m phone only qualifies for the $29 coverage and no new phone at $125. I told he she was being recorded and we were only moving forward with the option of paying $125 and that is all we will be discussing. She told me if I don't stop recording she will have to hang up. I informed her that it is legal to record her. I live in Tennessee. She hung up. So obviously a class action lawsuit is needed. I know they record phone calls.
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Tyler Garretg
5 years ago
ive been robbed and scammed by asurion for over $1000.00 and they refuse to answer me questions and claim i never shipped busted phone back
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John Petersen
5 years ago
100% fraudulent company. What a scam.
I have been impacted and lost money due to “policies” they can’t even produce to prove it.
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Pamela Altman
5 years ago
The insurance policy that Verizon and other cell phone providers off of does not provide fair treatment to their customers by putting Clauses in their policy that does not let you utilize certain Services you pay for like for example a cracked screen you cannot get a screen fixed if that's another problem with the phone which is unfair when you pay premiums for cracked screen
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Anonymous
5 years ago
they deny my claim over and over even with my full coverage and keep hanging up on me. horribly unprofessional and a waste of money.
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Tammy L loveless
5 years ago
I got denied 7 times after I had jumped through all of their hoops and uploaded all the paperwork and everything even had Verizon call them and they told them that they had it taken care of and instead they denied me again and again, causing me to lose my number to my tablet and I had full total mobile protection for multiple devices..... And because of what asurion has done I can't get my tablet replaced...
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Anonymous
5 years ago
Seems Asurion does not appreciate when you suggest, to the multitude of unhappy customers, to file a complaint with the Attorney Generals office & the BBB. Maybe Asurion should run their business as advertised instead of relying on upsetting their customers will an endless runaround hoping we’ll get too frustrated to bother with them & their issues & “move on.”
Sharing my complaint again as I’m now blocked on my main profile from their business page & they have removed my comments.
Our entire experience with Asurion, from start to finish, has been absolutely horrible & we are very unhappy with how they do business.
Short version: This company has seriously dropped the ball, over & over & over again. They never even fixed the original issue we had with our espresso machine & sent it back wet, rancid, dirty, & with another piece broken as shown in these pictures. We were told we would be getting a check instead of an Amazon gift card because it was closer to the original purchase price through the manufacturer of the product than it was on Amazon, by $200. Asurion ended up sending an Amazon gift card to us, followed by customer service telling us they could request that their "reimbursement team change the type" of refund, only to have them tell us two days later that actually could not be done & that we are stuck with the gift card...... we had already replaced our machine after they told us they would issue a check for the purchase amount & now we have hundreds of dollars tied up in an Amazon gift card that we cannot use to cover the cost of the new machine. Absolutely horrendous service.
Long version with all of the details: We originally were told to ship our product, a Gaggia Espresso machine in February, to their warehouse for repairs. Okay, seemed simple enough. We shipped it & were told a week later that they were waiting on a piece to fix it. We received it back days later in horrible shape; it was wet, dirty, smelled horribly rancid, & had a new br
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Anonymous
5 years ago
you should put how many sigs you need up by the top here where it says how many have signed petition - and the date. Also suggest under here a form to make it easy to forward on to friends, family, coworkers...
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Lottie Heatherman
5 years ago
Verizon making me pay for a phone that insurance wants me to return not fair and insurance only can send me a check for retail value of device I say hog wash for Verizon to make me pay for a phone that returning to insurance claims
Purchased a Motorola 15g phone thru AT&T $499 I paid 1250 a month for the additional phone protection insurance believing that I should be able to just get the glass on my phone replaced if I should drop it and break it for a cost of $25 or $35 no I have to pay $125 and they will send me a replacement phone with packaging to return my old phone and I believe what they're doing is they're replacing the glass and then recycling the phone. I've only had the phone since December 2020 January 2021 already replaced the phone twice through the warranty and again the glass cracked after it fell out of my useless car phone holder. I've already chewed Motorola out for making the glass in the phone that flimsy. But the warranty people are no better you got to wonder if they're in cahoots.
I have had the worst time dealing with them, every time I call they literally tell me something different and don't own up to anything.
Fraudulent esp with Verizon protect home also
Been trying to get a replacement phone for 4 months.i call several times a week and get nothing. Tired of the games.
After giving me the runaround, a supervisor admitted they did not want to fix my screen because it was too costly; they wanted to buy my iphone 11 for a measly $230! What is insurance for if they won't fix a cracked screen?
Total agreement
asurion has screwed us over on high deductible s twice! Also we have a cell plan with cricket wireless and they talked about how fantastic asurion is. WHAT A JOKE!
This company needs to go away!
This company is trash
I agree
I purchased coverage through Amazon. Tried to file a claim yesterday. They charged my credit card for the deductible then never sent claim information or directions how to proceed. It too FOUR hours to get an agent on the phone. They said I would have an email with a claim number and instructions in 1 - 2 hours. It has been nearly 24 hours and I've received nothing. People should be warned prior to purchasing this coverage and Asurion should be held accountable.
I am on board! They tried to tell me I have to pay a deductible and I said no I don;t that's not what I was told. Then I asked to speak to another person who was above the agent I was speaking with and the told me now m phone only qualifies for the $29 coverage and no new phone at $125. I told he she was being recorded and we were only moving forward with the option of paying $125 and that is all we will be discussing. She told me if I don't stop recording she will have to hang up. I informed her that it is legal to record her. I live in Tennessee. She hung up. So obviously a class action lawsuit is needed. I know they record phone calls.
ive been robbed and scammed by asurion for over $1000.00 and they refuse to answer me questions and claim i never shipped busted phone back
100% fraudulent company. What a scam. I have been impacted and lost money due to “policies” they can’t even produce to prove it.
The insurance policy that Verizon and other cell phone providers off of does not provide fair treatment to their customers by putting Clauses in their policy that does not let you utilize certain Services you pay for like for example a cracked screen you cannot get a screen fixed if that's another problem with the phone which is unfair when you pay premiums for cracked screen
they deny my claim over and over even with my full coverage and keep hanging up on me. horribly unprofessional and a waste of money.
I got denied 7 times after I had jumped through all of their hoops and uploaded all the paperwork and everything even had Verizon call them and they told them that they had it taken care of and instead they denied me again and again, causing me to lose my number to my tablet and I had full total mobile protection for multiple devices..... And because of what asurion has done I can't get my tablet replaced...
Seems Asurion does not appreciate when you suggest, to the multitude of unhappy customers, to file a complaint with the Attorney Generals office & the BBB. Maybe Asurion should run their business as advertised instead of relying on upsetting their customers will an endless runaround hoping we’ll get too frustrated to bother with them & their issues & “move on.” Sharing my complaint again as I’m now blocked on my main profile from their business page & they have removed my comments. Our entire experience with Asurion, from start to finish, has been absolutely horrible & we are very unhappy with how they do business. Short version: This company has seriously dropped the ball, over & over & over again. They never even fixed the original issue we had with our espresso machine & sent it back wet, rancid, dirty, & with another piece broken as shown in these pictures. We were told we would be getting a check instead of an Amazon gift card because it was closer to the original purchase price through the manufacturer of the product than it was on Amazon, by $200. Asurion ended up sending an Amazon gift card to us, followed by customer service telling us they could request that their "reimbursement team change the type" of refund, only to have them tell us two days later that actually could not be done & that we are stuck with the gift card...... we had already replaced our machine after they told us they would issue a check for the purchase amount & now we have hundreds of dollars tied up in an Amazon gift card that we cannot use to cover the cost of the new machine. Absolutely horrendous service. Long version with all of the details: We originally were told to ship our product, a Gaggia Espresso machine in February, to their warehouse for repairs. Okay, seemed simple enough. We shipped it & were told a week later that they were waiting on a piece to fix it. We received it back days later in horrible shape; it was wet, dirty, smelled horribly rancid, & had a new br
you should put how many sigs you need up by the top here where it says how many have signed petition - and the date. Also suggest under here a form to make it easy to forward on to friends, family, coworkers...
Verizon making me pay for a phone that insurance wants me to return not fair and insurance only can send me a check for retail value of device I say hog wash for Verizon to make me pay for a phone that returning to insurance claims