My insurance claim was just denied for a charging port issue which will not allow ky phone to charge. Asurion claims my phone has no damage without even looking at it.
R
Rebecca Marsh
2 months ago
I had a z fold 5. I was paying $1920 dollars for It on payment plan. I had ins on it paying a monthly payment of $150. The phone was stolen and I turned it into insurance company and they said that I didn't use the phone enough so it wasn't covered. They wanted me to keep paying on the phone till it was paid off. I found the person who stole it and the person who bought it off them turned it in. The person who had it wanted a $1000 for me to get it back. I didn't do it. My ins. Was paid up.
D
David Jones
1 year ago
Asurion is a total joke and a ripoff. Any time I’ve tried to use them I have had the item they sent back break within 6 months. They use cheap parts and charge more for it. Won’t replace with the same model we have because it’s “out of stock” so we have to go with a 3 year old option. How is this even legal?
J
Joseph Ridolfi
1 year ago
This insurance is complete fraud! You pay for nothing to be covered.
D
Dawn Renee Thivierge
1 year ago
This is just a crooked ass evil game of power that they know they get to hold since this world is so reliable on these Damm devices. Like mine is an absolute must since I work remotely. It's not fair to pay so much money. Honestly we are paying like 3 to 4 thousand every 5 years on a cell phone for ourselves and that is horrible of these companies to take advantage rather than actually "help" like they are claiming to do.
A
Angelique Powers
1 year ago
I would like to help start a class action against Asurion for breach of contract
R
Randie gray
1 year ago
Ripped off
D
Dustin Adams
2 years ago
Cost me a few grand in damages, time, or otherwise and still didn't even replace what was covered under warranty
P
Pilar Enneper
2 years ago
Trying to get my broken screen fixed I'm going on day two. Yesterday I was told to take my phone across town to their repair place to get the screen fixed . Only to find out they didn't finish processing the claim so they canceled it. now my account is locked up. I feel like they want me to buy a new phone.
O
Oliver
2 years ago
Asurion refuses to help anyone in any cell phone company but yet charges their premium every month.
R
Raleigh Deen
3 years ago
They violated many federal laws and I have it recorded.
A
Anonymous
3 years ago
True all the time
M
Martin Farr
3 years ago
I currently have a claim that keeps getting denied, 10x in a week, for a Samsung s23 ultra that was stolen on 7/16/2023
C
Chantay N Eddings
3 years ago
They have taken my for the phone receive the phone and then won't give me my money back.
M
Mary Dugan
3 years ago
I made an insurance claim in October, and they claimed it was never recieved. When I went back to open the email to get my tracking number, it shows "Access Denied". I have been back and forth with ATT about this. No one seems to know what happened. One person told me they show a new label created, but no one else can provide me with the information on that. I am now being forced to pay $699 for a device I don't even have in my possession. 17 phone calls later, and I still don't have a resolution. CLASS ACTION LAW SUIT!
M
Michael
3 years ago
My son got a replacement phone from Verizon through Asurion. When we got it there was no return label so my wife called Verizon to get one. They emailed her one which she printed off. She placed it on the package and mailed it. On Thanksgiving day, while we were in another state, Asurion charged our account $300 stating that they never got the phone which was to be returned within 15 days of receiving the replacement. After a lot of research we found the tracking number which indicated it was received within a week of her mailing it. It took several phone calls to get them to agree to reverse the charges. They assured us it would be back the next day, but it took almost a week to get the funds put back in our account. In the meantime, we got hit with overdraft charges from trying to get back home and Asurion refuses to reimburse them saying that their charge was legitimate and refunded as a courtesy!
C
Connie Blacketer
3 years ago
I have been going through hell with Tmobile and Assurion. I switched providers today, but now will owe hundreds over a lost phone that Assurion refuses to replace. This was actually an unauthorized purchase in the first place, and I am left holding the bag. I hope to find some answers and a solution to this mess.
B
Bill Coody
3 years ago
Got phone replaced, after paying deductible. Then they blacklisted and suspended another person's phone on our business account. At&t says they can't do anything about it. Who's the Boss here ?? At&t ???
J
Jessica L Schmidt
4 years ago
Verizon sent someoneoput to fix my cracked screen in 2020. The repair man actually broke my phone while repaired, shattered the whole back. He told me my phone would be replaced and delivered the next day bit what I didn't know is that he took the liberty to use my insurance through Asurion. So, this year my phone started malfunctioning and when I called Asurion they told me that my replacement was used in 2020. I had no clue!! So here I am, 2022, with same phone because they didn't care and didn't want to help! WHAT A SCAM. I've only had that one claim, EVER! All of the money I have spent yearly for phone insurance and I'm screwed. How can they get away with that?
L
Lauren Blanke
4 years ago
The Kick law firm has dealt with Asurion before. I saw it online. So I thought I suggest it. They denied coverage of fixing lcd on my disabled daughter’s tv. Stating a television is non portable so anything relating to the screen is considered at faulty by the customer. There whole advertisement is completely misleading “stating you can spill something on your tech and it’s still covered” no one came to see the internal crack developing within the LCD screen. They asked for pictures and based decision off of that. They are going to hear it and pay for not holding up
On their end and I would love to be in class action suit against them!
My insurance claim was just denied for a charging port issue which will not allow ky phone to charge. Asurion claims my phone has no damage without even looking at it.
I had a z fold 5. I was paying $1920 dollars for It on payment plan. I had ins on it paying a monthly payment of $150. The phone was stolen and I turned it into insurance company and they said that I didn't use the phone enough so it wasn't covered. They wanted me to keep paying on the phone till it was paid off. I found the person who stole it and the person who bought it off them turned it in. The person who had it wanted a $1000 for me to get it back. I didn't do it. My ins. Was paid up.
Asurion is a total joke and a ripoff. Any time I’ve tried to use them I have had the item they sent back break within 6 months. They use cheap parts and charge more for it. Won’t replace with the same model we have because it’s “out of stock” so we have to go with a 3 year old option. How is this even legal?
This insurance is complete fraud! You pay for nothing to be covered.
This is just a crooked ass evil game of power that they know they get to hold since this world is so reliable on these Damm devices. Like mine is an absolute must since I work remotely. It's not fair to pay so much money. Honestly we are paying like 3 to 4 thousand every 5 years on a cell phone for ourselves and that is horrible of these companies to take advantage rather than actually "help" like they are claiming to do.
I would like to help start a class action against Asurion for breach of contract
Ripped off
Cost me a few grand in damages, time, or otherwise and still didn't even replace what was covered under warranty
Trying to get my broken screen fixed I'm going on day two. Yesterday I was told to take my phone across town to their repair place to get the screen fixed . Only to find out they didn't finish processing the claim so they canceled it. now my account is locked up. I feel like they want me to buy a new phone.
Asurion refuses to help anyone in any cell phone company but yet charges their premium every month.
They violated many federal laws and I have it recorded.
True all the time
I currently have a claim that keeps getting denied, 10x in a week, for a Samsung s23 ultra that was stolen on 7/16/2023
They have taken my for the phone receive the phone and then won't give me my money back.
I made an insurance claim in October, and they claimed it was never recieved. When I went back to open the email to get my tracking number, it shows "Access Denied". I have been back and forth with ATT about this. No one seems to know what happened. One person told me they show a new label created, but no one else can provide me with the information on that. I am now being forced to pay $699 for a device I don't even have in my possession. 17 phone calls later, and I still don't have a resolution. CLASS ACTION LAW SUIT!
My son got a replacement phone from Verizon through Asurion. When we got it there was no return label so my wife called Verizon to get one. They emailed her one which she printed off. She placed it on the package and mailed it. On Thanksgiving day, while we were in another state, Asurion charged our account $300 stating that they never got the phone which was to be returned within 15 days of receiving the replacement. After a lot of research we found the tracking number which indicated it was received within a week of her mailing it. It took several phone calls to get them to agree to reverse the charges. They assured us it would be back the next day, but it took almost a week to get the funds put back in our account. In the meantime, we got hit with overdraft charges from trying to get back home and Asurion refuses to reimburse them saying that their charge was legitimate and refunded as a courtesy!
I have been going through hell with Tmobile and Assurion. I switched providers today, but now will owe hundreds over a lost phone that Assurion refuses to replace. This was actually an unauthorized purchase in the first place, and I am left holding the bag. I hope to find some answers and a solution to this mess.
Got phone replaced, after paying deductible. Then they blacklisted and suspended another person's phone on our business account. At&t says they can't do anything about it. Who's the Boss here ?? At&t ???
Verizon sent someoneoput to fix my cracked screen in 2020. The repair man actually broke my phone while repaired, shattered the whole back. He told me my phone would be replaced and delivered the next day bit what I didn't know is that he took the liberty to use my insurance through Asurion. So, this year my phone started malfunctioning and when I called Asurion they told me that my replacement was used in 2020. I had no clue!! So here I am, 2022, with same phone because they didn't care and didn't want to help! WHAT A SCAM. I've only had that one claim, EVER! All of the money I have spent yearly for phone insurance and I'm screwed. How can they get away with that?
The Kick law firm has dealt with Asurion before. I saw it online. So I thought I suggest it. They denied coverage of fixing lcd on my disabled daughter’s tv. Stating a television is non portable so anything relating to the screen is considered at faulty by the customer. There whole advertisement is completely misleading “stating you can spill something on your tech and it’s still covered” no one came to see the internal crack developing within the LCD screen. They asked for pictures and based decision off of that. They are going to hear it and pay for not holding up On their end and I would love to be in class action suit against them!