Milton Water System Customer Communication Modernization

And even when I called, I couldn’t get accurate information.

Please get with the times and effectively communicate with your customers.

Please get with the times to where we can get updates from you all.

It’s a shame that I had to find out information from all the posts on TV and on Facebook from LUS stated that our water got shut down from Milton. To from out Milton‘s buying water from LUS. Why didn’t we get notified With updates. it was a shame when we had no water and we were wondering what was going on. with your company needs to come out with a better solution that families were stranded with water than no water.

This is legal action worthy. I was also unaware of a boil advisory and my family used the water until my neighborhood page notified us.

Milton water system needs some type of text, email or social media system to alert customers about boil advisories and important information. It’s sad that customers had to research and find the Youngsville mayor to get some type of info about our Milton water. Do better MWS.

Simply unacceptable.

No communication about the condition of our water during the blizzard. But the bill was sure sent out. Unacceptable lack of communication.

This is way overdue. Also online bill pay.

Get with it.

Lack of communication/information has been ridiculous!

This is ridiculous is 2025!!!

I agree with this message.

I agree with the statement.

I shouldn’t have to look on Facebook to see if my water is drinkable. We live in a digital age where text notifications or email notifications are easily accessible for these sort of situations.

The lack of communication is unacceptable.

I wasn’t notified that the water was being turned off, have NEVER received a stitch of info about the boil mandate, and now I’m extremely concerned about what else is not being told to us! KATC can be notified but not the people PAYING for the product/service? Unacceptable.

You can manage to collect money you can hire a social media manager to update your Facebook page or website. It doesn't take much. Small business people do this daily

Absolutely ridiculous