I've had network issues for 9 months. They refuse to allow me to talk to an actual tech support person and repeatedly tell me nothing is wrong on their end
M
Melanie A Ruskan
2 years ago
Metro PCS activated /set in place this security blocK preventing anY account access, including hackers re:- data breach (am aware this has already happened)
Am On disability, now been unable to enjoy previous benefits, as well as same opportunities bmade by Others-
A
Anonymous
2 years ago
2/2023- METRO PCS APPLIED 'HIGH SECURITY' ON MY CELLPHONE ACCT. ADDITIONALLY,THEIR SYSTEM DOESN'T RECOGNIZE MY PASSCODES
F
Faith kipfer
2 years ago
I am a caregiver to someone that is a MetroPCS customer his name is Philip Mills he is elderly he is disabled he has lost his wife got diagnosed with Parkinson's and had a heart attack all in the past 2 months and they've been telling this man that they give him a month a free service they give him $30 off his service they charged him $195 for one phone he's paying $65 a month for one line that he said he didn't even want and when he went into the store to try to make a payment they denied him for making a payment instead that don't worry about it because it wasn't due yet and also because they would get it to him for free and then they shut his phone off while he's still getting text messages from Metro constantly saying that he owes 000 and his phone is shut off right now and he's elderly and needs a phone screw Metro PCS
M
Mike B Petteys
2 years ago
I had Metro PCS for almost 2 year not I bought a Sumsung Galaxy S20 Ultra phone online through a different company. I have had spotty service for the last couple of months no service and poor voice quality. So I swithced carriers and received a number to change my port to a new service. Replaced the Sim card in my phone and the phone was locked. I tried calling metro PCS and they told me to go to a local store to get it unlocked. they tried everything and called down metro pcs technical support. They were told that he has not have this phone activated for only 145 days he has to wait 180 days for the phone to be unlocked. Spoke to several supervisor and they said the same thing there was nothing they could do. I had them put in Metro old sims card and of course I had no service. I called back to customer service and they put in a request for them to unlock the phone.
W
Walter Lee Weaver
3 years ago
metro allow someone to steal my phone information
K
Kimberly Donaldson
3 years ago
Horrible
A
Andrea Mclaughlin
3 years ago
I have assurant and since may 15 2023 and have been sent defective devices through assurant 4 devices in total and still have a damaged device everytime I email or call I get no responses from email on phone call the support team hangs up on me and never calla back all my devices have been shipped through usps postal services it's been 2 months andbi still have a damaged device and I'm constantly receiving emails ofvthreats that I will be charged a fee for devices that has been shipped to assurant and says delivered on my end it's been very frustrating and hindering and I've followed all steps and procedures each time with this claim and still I have no success no phone or no help I feel it
J
John Tumbeiro
3 years ago
They gave my information to someone else and had cut my phone service and gave it to the same person
C
Chris
3 years ago
Throttling
C
Christina Jones
3 years ago
I fought with them for 6 months to fix my ACP (expired twice while waiting for METRO) but every few weeks when I would call they would tell me that the previous representative changed my personal information so I would have to wait for another 2 months, I left several voicemails for managers, waited on hold for hours, never received any calls back, 1 supervisor (not manager) told me he was going to credit my account due to the errors and unauthorized changes that they made on my account. A few weeks later there was no credit and the issue still hadn't been resolved. The representative I spoke to said that they saw no notes of the previous conversation. I told them I was switching my phone service elsewhere. They said they unlocked my phone but 4 days, 4 representatives, and 1 supervisor (again, not a manager) later (after I already switched my service) they told me that I would have to drive 95 miles away, to a city I am unfamiliar with, without a working phone, to have my phone unlocked.
D
D'andre Thomas Porter
3 years ago
Im signing they are frauds
B
Broderick thompsoon
3 years ago
They didn't pay me all my hours for my check
M
Martina Garcia
3 years ago
Sick of the lack of integrity with these legal scammer companies
A
Ashley rossman
3 years ago
They have not honored my acp program and transferred my benefits to a different line over 5 times
S
Stephanie Thompson
3 years ago
Metro and T-Mobile have done absolutely nothing to protect my identity 4 phones hijacked new numbers countless hours. on the phone and in store just found out that my SSN was part of the T-Mobile breach but I was never alerted even know I have been contacting my provider and TMobile the manufacturer and even the software companies for security.. Reported identity theft yet they said absolutely nothing...They can't even get there app to work on my phone. each of these calls last about 3-6 hours ..... new phones out of the store new wifi out of the store I have not had a secure device in almost a year .. my operating system are being Hijacked right after I leave the store. Brand New Phone... Im starting to think that this is all internal and all of the tech Giants are involved. Been reporting it to them... I know they are in my phone I read the data loggers and my phone is Encrypted on a Private IP and provisioned ARN which is set up by the phone provider but the will not give me an explanation, they play dumb , and when I ask to speak to their cyber security department apparently they are all ghosts can't find one anywhere..
E
evelyn bell
3 years ago
Excessive fees and overcharges. system keep taking unauthorized amounts off my debit card. fraud billing.
Metro needs to shut its doors.
I've had network issues for 9 months. They refuse to allow me to talk to an actual tech support person and repeatedly tell me nothing is wrong on their end
Metro PCS activated /set in place this security blocK preventing anY account access, including hackers re:- data breach (am aware this has already happened) Am On disability, now been unable to enjoy previous benefits, as well as same opportunities bmade by Others-
2/2023- METRO PCS APPLIED 'HIGH SECURITY' ON MY CELLPHONE ACCT. ADDITIONALLY,THEIR SYSTEM DOESN'T RECOGNIZE MY PASSCODES
I am a caregiver to someone that is a MetroPCS customer his name is Philip Mills he is elderly he is disabled he has lost his wife got diagnosed with Parkinson's and had a heart attack all in the past 2 months and they've been telling this man that they give him a month a free service they give him $30 off his service they charged him $195 for one phone he's paying $65 a month for one line that he said he didn't even want and when he went into the store to try to make a payment they denied him for making a payment instead that don't worry about it because it wasn't due yet and also because they would get it to him for free and then they shut his phone off while he's still getting text messages from Metro constantly saying that he owes 000 and his phone is shut off right now and he's elderly and needs a phone screw Metro PCS
I had Metro PCS for almost 2 year not I bought a Sumsung Galaxy S20 Ultra phone online through a different company. I have had spotty service for the last couple of months no service and poor voice quality. So I swithced carriers and received a number to change my port to a new service. Replaced the Sim card in my phone and the phone was locked. I tried calling metro PCS and they told me to go to a local store to get it unlocked. they tried everything and called down metro pcs technical support. They were told that he has not have this phone activated for only 145 days he has to wait 180 days for the phone to be unlocked. Spoke to several supervisor and they said the same thing there was nothing they could do. I had them put in Metro old sims card and of course I had no service. I called back to customer service and they put in a request for them to unlock the phone.
metro allow someone to steal my phone information
Horrible
I have assurant and since may 15 2023 and have been sent defective devices through assurant 4 devices in total and still have a damaged device everytime I email or call I get no responses from email on phone call the support team hangs up on me and never calla back all my devices have been shipped through usps postal services it's been 2 months andbi still have a damaged device and I'm constantly receiving emails ofvthreats that I will be charged a fee for devices that has been shipped to assurant and says delivered on my end it's been very frustrating and hindering and I've followed all steps and procedures each time with this claim and still I have no success no phone or no help I feel it
They gave my information to someone else and had cut my phone service and gave it to the same person
Throttling
I fought with them for 6 months to fix my ACP (expired twice while waiting for METRO) but every few weeks when I would call they would tell me that the previous representative changed my personal information so I would have to wait for another 2 months, I left several voicemails for managers, waited on hold for hours, never received any calls back, 1 supervisor (not manager) told me he was going to credit my account due to the errors and unauthorized changes that they made on my account. A few weeks later there was no credit and the issue still hadn't been resolved. The representative I spoke to said that they saw no notes of the previous conversation. I told them I was switching my phone service elsewhere. They said they unlocked my phone but 4 days, 4 representatives, and 1 supervisor (again, not a manager) later (after I already switched my service) they told me that I would have to drive 95 miles away, to a city I am unfamiliar with, without a working phone, to have my phone unlocked.
Im signing they are frauds
They didn't pay me all my hours for my check
Sick of the lack of integrity with these legal scammer companies
They have not honored my acp program and transferred my benefits to a different line over 5 times
Metro and T-Mobile have done absolutely nothing to protect my identity 4 phones hijacked new numbers countless hours. on the phone and in store just found out that my SSN was part of the T-Mobile breach but I was never alerted even know I have been contacting my provider and TMobile the manufacturer and even the software companies for security.. Reported identity theft yet they said absolutely nothing...They can't even get there app to work on my phone. each of these calls last about 3-6 hours ..... new phones out of the store new wifi out of the store I have not had a secure device in almost a year .. my operating system are being Hijacked right after I leave the store. Brand New Phone... Im starting to think that this is all internal and all of the tech Giants are involved. Been reporting it to them... I know they are in my phone I read the data loggers and my phone is Encrypted on a Private IP and provisioned ARN which is set up by the phone provider but the will not give me an explanation, they play dumb , and when I ask to speak to their cyber security department apparently they are all ghosts can't find one anywhere..
Excessive fees and overcharges. system keep taking unauthorized amounts off my debit card. fraud billing.
Failed network systems
Cheryl WoodWaller