TERMINATE M.A.R.T. CONTRACT WITH MASSHEALTH TRANSPORTATION AND PROVIDE A NEW TRANSPORTATION PROVIDER

I agree. Here was MY experience. NIGHTMARE! http://www.ripoffreport.com/r/sams-trans-delivery-inc/north-andover-massachusetts-01845/sams-trans-delivery-inc-samstrans-samstran-mart-transportation-late-service-hipaa-vio-1194547

I agree. Here was MY experience. NIGHTMARE! http://www.ripoffreport.com/r/sams-trans-delivery-inc/north-andover-massachusetts-01845/sams-trans-delivery-inc-samstrans-samstran-mart-transportation-late-service-hipaa-vio-1194547

11 years ago Featured

The driver did not pick me up for my appointment when I called mart they put me on hold for a hour then drop my call I then had to walk to my doctor appointment in 90 degree heat which took me a hour to walk

NO A GOOD COMPANY DRIVER FORGOT PICK-UP MY MOM 2TIMES VERY RUDE WITH PATIENT AND FAMILY MEMBER.

unfortunetly, their is only so much mart does to ensure your safe transportation, it is a huge problem, please sign the petition if you haven't already thank you

I have complained about allot of things and they do nothing drivers on drugs and don't care about anyone but money it's the worst thing I'm disabled and need a treatment Dailey and the don't pick you up and don't do what you ask

Another issue I just read and forgot is the vendors/companies not answering the company phones ever and they never call you back so if it's a weekend or after hours where marts closed and you ride is late or hasn't shown up you can't even call to complain and see about your ride or getting another one and if you live where I do where there's no public transportation your screwed thanks to them and they don't care. I hate the long waits for speaking to someone at MART but I've always found them to be helpful and nice I think it's the vendors who are the problem and the drivers they hire.

I have a standing order for my ride every week and the only time I don't think that it's MARTs fault or the drivers it's the owners of these companies who are triple booking people which in return makes them late to drop and pick you up or sometimes they don't even show up at all. Not all of the companies are like that though, I will say pilgrim and dasa always call the night before and when they get here and always are on time and show up. Lux and wow/smart/mobile though are constantly late picking and dropping you off or don't show up at all sometimes and the drivers with almost all the companies are very rude don't speak or understand English and drive crazy . I had one today and yesterday who drove fast and would slam on his breaks to avoid hitting a car the whole time driving, would swerve in and out of the lanes and take up both lanes almost hitting cars on the side as well and talking on his phone not paying attention. So yes maybe if mass health paid more money it'd be better but I highly doubt it they need to have MART hire new companies all together because they won't change drivers all the companies are the same and have the same drivers

I have no problems with da company im with now but definitely had problems in da past by driving around for hours n da vans over packed..

Thank you, for sharing your experience, please continue, it is so important for us to start documenting our experiences.

I had an appointment just yesterday at 4 for 15 minutes. My pickup time for MART was 3. The driver called at 3:45 and said he was 20 minutes away. The appointment would take another 20 minutes to get to so I had to miss it, again. My daily rides home used to take over an hour because we went to 4 different towns before mine to drop people off even though it was a direct route to my house of 12 minutes!

I have had a number of experiences with mart when no ride has showed up or they have been over an hour late and not called. I have been squeezed into cars and vans to the point that there were not enough seatbelts which is against the law and people were forced to sit on eachothers laps or on the floor. My friend just had an experience where noone showed up to pick her up for the last two days and Mart was closed! It's ridiculous and needs to be examined.

Richard C. please I need your help, you felt a need to start this petition, I am hoping you have the passion and dedication it will take to see this petition gets out to the public, please contact me,thank you

Thank you Lisa Watson chanthachack

thank you Raymond!

12 years ago Featured

it is horriable the lack of service provided by mart,as a ex-driver who use to transport people to dialysis and medical appiontments...................i know how important treatments are.mass health should get a good reliable company

Noel, write me pls, I need help getting this petition out there! my email address is in the comments, thanks Holly Longbottom

I need help Limary, lets get this petition going!

if anyone else wants to change this system feel free to email me, [email protected]. we all need to get this petition out their, its not getting signatures. I don't know about you but im tired of being told it is a free ride! I paid taxes my whole life, it isnot a free ride. I want to get copies of the petition, and I need volunteer"s to help get this to the dialysis clinics, mental health clinics, methadone clinic, I need advocates from all the cities to help me. Please, I am so tired of this system. Arnt YOU?

Richard C. I would like to help you promote and market this petition. I have no email address for you, or number pleas email me at [email protected], we have to get the word out, 59 signature wont change Mart, look forward from hearing from you. Holly