TERMINATE M.A.R.T. CONTRACT WITH MASSHEALTH TRANSPORTATION AND PROVIDE A NEW TRANSPORTATION PROVIDER
122 Comments
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Holly Longbottom
12 years ago
it is absolutely a horrible system, long hours driven around, no idea ever what time you will get home, rude, false promise's, sometimes take hours just to put in a complaint, then the exact same thing happens, it is a horrible way to start your day. There is only one livery company where I live that doesn't revolve going through Mart, when I mentioned I may return to this company, Mart replied why don't you! I feel I have an empty voice, your loved ones are being transported, by god knows who, ive had driver's from Russia that didn't know they had to stop for school buses. Ive been in 2 accidents this winter, I was jumped my another passenger this winter, I havenot made one counciling apt in the last 2 months. you have noc say in which livery company is assigned to you, they system needs to change. I cant seem to find one wriiten set of rules that the include the rights of the passenger, not that they would be followed anyways.
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Lisa Watson Chanthachack
12 years ago
This all started getting worst a few years back when Mass decided to take people that were driving themselves to their appt gas check away,They decided to put their faith in I'm so sorry to say the worst people imaginable,That's when they started all these fly by night transportation services,Mart just so happens to be one of the worst ones..If they would give back those gas checks then less people would be in need of these transportation services and maybe just maybe when they have fewer people to transport the quality of Mart transportation can get better....
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Limary
12 years ago
The venders some of them are racist and jerks... and the low payment is not an excuse for that... placing in compact cars more than 3 clients is unaceptable... dirty cars is unaceptable... letting me stranded unaceptable!!! MART doing nothing about it after filling a lot of compplains... COMPLEATLY UNACEPTABLE!! They need to remember that we are sick peopple and we are going to medical apoinments and not to the park or mall and that we dont need that type of crap from them or the venders!!!
N
Noel Comer
12 years ago
Vendors will not answer calls or return calls – unacceptable.
Sick children waiting 4 hours to be pick up and then having to take public transportation – unacceptable.
MART call center hold times over 20 minutes – unacceptable.
Never a problem with other companies serving Massachusetts.
A
amanda lopez
12 years ago
no pick up for weeks. calling all the number and getting the run around
A
Anonymous
12 years ago
I've had some TERRIBLE vendors providing my transportation - I don't understand how I get assigned to them. I miss the one safe, reliable vendor that I look forward to riding with!
M
mark ertel
12 years ago
Not only do the conditions the petition states exists but there pay policy for vendors is horrendous and wildly inconsistent
it is absolutely a horrible system, long hours driven around, no idea ever what time you will get home, rude, false promise's, sometimes take hours just to put in a complaint, then the exact same thing happens, it is a horrible way to start your day. There is only one livery company where I live that doesn't revolve going through Mart, when I mentioned I may return to this company, Mart replied why don't you! I feel I have an empty voice, your loved ones are being transported, by god knows who, ive had driver's from Russia that didn't know they had to stop for school buses. Ive been in 2 accidents this winter, I was jumped my another passenger this winter, I havenot made one counciling apt in the last 2 months. you have noc say in which livery company is assigned to you, they system needs to change. I cant seem to find one wriiten set of rules that the include the rights of the passenger, not that they would be followed anyways.
This all started getting worst a few years back when Mass decided to take people that were driving themselves to their appt gas check away,They decided to put their faith in I'm so sorry to say the worst people imaginable,That's when they started all these fly by night transportation services,Mart just so happens to be one of the worst ones..If they would give back those gas checks then less people would be in need of these transportation services and maybe just maybe when they have fewer people to transport the quality of Mart transportation can get better....
The venders some of them are racist and jerks... and the low payment is not an excuse for that... placing in compact cars more than 3 clients is unaceptable... dirty cars is unaceptable... letting me stranded unaceptable!!! MART doing nothing about it after filling a lot of compplains... COMPLEATLY UNACEPTABLE!! They need to remember that we are sick peopple and we are going to medical apoinments and not to the park or mall and that we dont need that type of crap from them or the venders!!!
Vendors will not answer calls or return calls – unacceptable. Sick children waiting 4 hours to be pick up and then having to take public transportation – unacceptable. MART call center hold times over 20 minutes – unacceptable. Never a problem with other companies serving Massachusetts.
no pick up for weeks. calling all the number and getting the run around
I've had some TERRIBLE vendors providing my transportation - I don't understand how I get assigned to them. I miss the one safe, reliable vendor that I look forward to riding with!
Not only do the conditions the petition states exists but there pay policy for vendors is horrendous and wildly inconsistent