TERMINATE M.A.R.T. CONTRACT WITH MASSHEALTH TRANSPORTATION AND PROVIDE A NEW TRANSPORTATION PROVIDER

Get a wheel chair people. Even if you have to fake it. If you ask for wheel chair transportation you will get your rides all by yourself...no sharing. I know they are getting 100- each way to take me into boston with the wheel chair cause some of these drivers wait outside for me for 4-5 hours and say give me a call when your ready I will be parked right around the corner..... Another tip people.....instead of using MART...You are allowed to find your own ride....ie taxi or cab....or friend and if that ride (hint hint) costs more than 5- each way they will reimburse you. There is no limit. So a friend could "invoice" you a bill for 40- each way to a medical appointment and Mass Health will reimburse you for the ride. Try it. You'll be surprised.

I had company called prevalent who consistanly had me to an important daily apiontment hour late everytime then when class wouldnt allow me to come in late id call company and owner would say i dont have to pick u up til your time at 1230 supose to be there for 9am 910am latest i was dropped off at 10ish every am. If call and complain mart gives your name and info to company as they are fining them so you get to have them again so rhey can say or screaam at you for costing them money. Unbelievable Not all companys are like this..

Masshealth doesn't need to use mart services for they aren't good at all!!

As a pca I was to take my client to an appointment when smart transportation service physically assaulted and verbally abused me and my client and on top of that refused to bring us to my clients appointment and when I spoke to the owner of smart transportation he said he didn't care if I made a complaint. They are rude and very much so racist and extremely neglectful!!!.. They don't need to be in the transportation business if they are hiring incompetent rude racist drivers who don't care about the sick patients they're transporting!!

Smart transportation is no good. The drivers are rude, hasty, ignorant, mean, racist, inconsiderate and should not be driving for any transportation company. Masshealth needs to find a better way to transport their clients/ patients to and from their doctor appointments!!!.. If mart says smart transportation will be your vendor definatelt decline their shitty services!!

I can't drive, I use Dial a Ride. It's very good. But they are so quick to suspend you for a month, if you are a no show 3 times in 6 months. I'm usually on the bus every time. But watch out if you get sick and to weak to call. I have a PT-1 form. Now I wont ever use it. It would cause me so much stress that it would make me sicker, and I would never get into a car with someone who's. High, or wo doesn't have a seatbelt and legroom for everyone.

I just started using MART last week and on the first day they were 45 minutes late. The following day they were a half-hour early. On my first return trip with them I was in the car for over 2 hours before being dropped off at home. No one at MART answers the phones and my calls are always redirected to unresponsive menu items. Their sub contractors are just as bad, and they allow their drivers to smoke in the cars. My clothing reeked of cigarette smoke when I got out of the car and made me feel ill. Nobody cares about us, especially the State.

i schedule an appointment fro Tuesday the Sept.8th@3 and Mart schedule me for the 15th and they take so long to pick people up they had me waiting for 2 hours for a pick up

Their service suck period!!!!!!!!!!!!!!!!!!!!!

poor service

My son Tom is mentally disabled and gets daily transportation to his dayhab. Over the years it has been determined that he needs to be driven solo, one stop or else issues arise. I was just called by MART and said that he has new transportation but nothing should change. When I talked to the actual driver I found out that the times and amount of stops and riders would not be gauranteed. Un acceptable.

I would feel safer with trained monkeys coordiatiating and driving me to and from my appts!!!

I completely agree and thank you so much for starting this petition. MART has been my last line of defense in getting a ride to my medical appointments because of the things listed in this petition; when it should be the first line! I have experienced so many difficulties while using MART including being left at a location and refused to be picked up, the company calling me numerous times while in the Dr's office meeting with my Dr. telling me I needed to leave right then in the middle of seeing the doctor , not being picked up at all for extremely important appointments because I "wasn't put on the list" , being driven to the wrong home address and being expected to get out, drivers refusing to turn their loud explicit profane music down because of my medical condition, and having a driver actually being under the influence of drugs and the vehicle reeking with the smell of drugs. Drivers are no way screened and treat patients with disrespect and disregard. It is not a safe way of transportation either. I hope that enough signatures are reached and that Mass Health changes their policies along with who they work with. Thank you. If you need any more information from me please get in touch.

Working with simple applications on my phone has shown me that MRTA is woefully behind the times. Technology to order a pizza is more up to date than getting people to their health care? Really? MRTA needs to get with the times or lose their contract! I am a councilor and have worked to help multiple people set up rides, I waste valuable taxpayer money spending my time doing this and not serving the people I am here to serve. However, if they can't get to our office, no one can get care. The MART system is 20 years behind. we use the internet to schedule things now, it's, almost 2016. UNACCEPTABLE!!!

All the rides in which MART scheduled for me was a horror show. Providers speeding, driving crazy where I thought we would be doomed, late arrivals, late pickups, no shows, etc. I don't like calling them either as you may have to wait long periods, while placed on hold.

Mart is absolutely a joke. I ride thru them everyday and am in the vehicle for at least an hour plus just to go four miles up the rd. And back.horrible!!!!!!!

Have a bad company giving you rides? Don't want them to come back? Tell Mart you never made it to your appointment cause they got you there too late. 1. The company wont get paid 2. That company will refuse to drive you in the future. I've weeded out a few bad companies that way. No way will I go for 2 hour rides home with 6 other people in the car.

I need to go a step further and talk to someone about this HORRIBLE service. I am only picked up half the time and lost 2 doctors because of them.

All Lines are either busy or at least an hour wait. Frequent hang-ups or incompetent staff with errors scheduling rides. The area is too big for one company and should be broken into smaller areas with more companies. The schedualing software is part of the problem. It would be good of we could schedual and review our scheduels on-line. The trip review line doesn't work . ot quits half way through the trip.Reminders also doesn;t work either. Missing reminders and duplicates. The system is totally broken!!!!!

In particular, a vendor with Masshealth, Quantum transportation is horrific. They often pick up late so I always have to call doctors to accommodate. They can't always do that so I have to reschedule. Then they pick up way too early then assigned pick up return time and expect I'll be ready. If I'm not, they leave and then I need to wait hour(s) for another driver. I have called to cancel appts. Never an answer but answering machine. They send driver anyway. I'm told bc even when client cancels, they get a fee. So they don't tell driver who pays for his own gas. They are shady, bad business practices, horrible customer service. Lie, cheat the system. And bc we r socio-economically challenged and often disabled, they treat us like poor white trash. This would never be acceptable anywhere else.

Customer service is horrible. It takes 30+ minutes just to talk to someone for something that could easily be scheduled online. Drivers are often late or super early because they have to cram as many riders as possible into one car--not ideal for my son with a reduced immune system, which is why we try not to take the train. On occasion when our appointments have run late (out of our control), we have been left behind to fend for ourselves.

Same general issues as we all are having, only thing i have to add is M.A.R.T. only has to answer to itself , there should be a independant voice for resolving complaints!!!

I work in an outpatient type office where among other things I attempt to help people sign up for PT1's. MRTA has been consistently inadequate, under trained, late, early, leaving without clients, and not available to schedule;e rides. They have had a busy signal for months.!!!

This is the most frustating part of dealing and handling requests. This halts patient care, they hang up after 1 hour waiting, patients miss apps, patients never get picked up in the cold. I have so many complains I do not know where to begin.

My classmates deal with this crap constantly. My friend has to call them EVERY day because they either are very late or don't bother to show at all, usually the latter. And when they do show late, the car is empty. and when they are noshows, they report YOU for noshows. not cool. I usually just end up drive miles out of my way every day to drop her off, rather than leave her stranded in the freezing cold.

In my experience, the problem isn't with MRTA, it is with the individual companies. They are the ones who are no shows then they tell mrta you never showed up. Transportation is the one who cams several riders together, makes you late, doesn't show or leaving you stranded, not MRTA. I will not sign this petition against something that is the drivers doing not MART. Look at the whole picture. Yes, I am a PT1 recipient. I have a talent of seeing the whole picture.

I started trying to resolve problem at 9 it's now 1:30. Multiple 1hr holds. This is probably the worst company I have ever delt with.

These drivers are always late or don't pick you up at all. Smoke in the vehicle while patients are in them. They all STINK like mildew and smoke and are always filthy, in side and out.. Most of the vehicles have check engine lights on. Bald tires, loud exhaust systems, windshield wipers that don't even clean the rain or snow off the windows. They are really old wipers that are streaky and only clean a tiny portion of the window.. these vehicles are not safe by any means and should not be on the road.. and whoever is giving them inspection stickers should be shut down as well for putting people's lives in danger because the company probably gives them extra money to get the stickers on these vehicles because there is no way they would pass with all these problems.. OH AND BTW.. One of my worst experiences with them was when we was on 93 north heading back to my house and the transmission started slipping and wouldn't go anywhere, so the girl driving.. shuts the car off in the middle of the highway.. puts it in park... and starts it back up and starts driving like nothing happened. And yes we almost caused a major pile up and I could of been dead. I asked a friend who is a mechanic why the car would do that and he said the transmission is part electronic and if not fixed you can sometimes bypass the problem by shutting the car off and starting it back up.. and these are the vehicles they are putting people in. Get rid of this company ASAP.. PLEASE before people die.. how do they pads inspection?? Can someone report them to the RMV or someplace? I will, just tell me where to call..

U should b able to pick your own company. For instance if theres a company that u have had no problems with and the company is in ur town. I think you should be able to go with them instead of sending a company thats like 30 to 45 minutes away ehen the company u like the driver lives a stones throw from my house

Time on hold is absolutely ridiculous, no instant resolve of complaints and any time you report complaints, nothing is done, or told the vendor was there when they absolutely were not. Vendors who give out cards and say call when done, and then never answer the phone or vm full. Absolutely mismanaged and I schedule for almost 100 MART consumers.

I'm beginning to cancel doctor appointments because the multiple nightmarish experiences are more than I can bear. Never had these problems when CATA arranged my rides. M.A.R.T. simply doesn't care. Does anyone else think listening to a message to stay on the line for 2 hours, 32 minutes excessive? I've never had anyone answer in less than an hour. I just can't take anymore.

This business Ned's to be shut down!!! Peoples lives are at stake!!

The wait is ridiculous on the phone and it takes me all day to go to one 15 min appt.

So happy to sign this petition , m.r.t.a. has taken advantage of clients and vendors long enough ! !

MART is a horribly unsafe service for those disabled like myself! IV been left at hospitals and not picked up at all! Needing to call 911! The vendors are horrible as well! There are some good ones but in the year I've had MART they have stranded me at hospitals and Dr. Appointments over a dozen times, had a car accident in one vendor, another vendor was driving reckless while on the phone and texting!!! IV had to wait over an hour past my pick up time! It's a disaster and causes more worry and safety issues then it's worth!

I could really use the transportation services that I have a prescription for it. But I just choose not to go to the doctor sometime because I've had such a bad experience with Mart

Please remove mart I have so many horrible experiences with them. Yet when I experience other companies like Cappan, it was nothing like Mart they were so much better.

Stranded at BWH 3 HRS. BLOOD PRESSURE WENT SKYHIGH! AS I TRIED TO THUMB A RIDE BACK TO HYDE PARK PREV DROP OFF DRIVER SAW ME & CALLED TO SEE WHY I WAS BACK AT BWH SINCE 11:30 HE REQUESTED ANOTHER DRIVER PICK ME UP. NO ONE CAME, RUDE & THREATENED BY MRTA REPS. THANKFULLY I GOT HOME 11:30 TO 3:30 WAITING IN THE HEAT!

I have never seen a more incompetent operation. Hour + waits to speak and then hang ups. Want to speak to a supervisor Hang up. Non existing return rides - 3 hour waits to go home. Sometimes 2 venders show up for the same ride. The only way they listen is repeated complaints to Mass health. Will file another tommorow. I f you file enough of them. Mart will sometimes call you back. Complain to your legeslators. Mart handles 90,000 clients which is way to many. Their software and staff aren't up to the task!!!! Fire them, Its our tax money that pays them!!!

I've had to cancel several appts. because no one has picked me up, these are very important appointments that I have to wait a least a month to get and to reschedule these appointment are another month.

If you have a complaint about your ride contact Health Law Advocates in Boston. They want to hear about your difficult rides and missed appointments. Put it in writing. Lets fix this puppy. It's broken.

Awful. Drivers often don't show. I get stranded at least once a week. Have to constantly reschedule appointments. Providers don't answer phone. I am always anxious about the rides not showing.

I don't have tramportation Have ride for 3 day

Agree with time consuming

Driver and agree

I am a vendor who contracted with mart but they terminated my services due to me complaining about conspiracy between mart and some clients. They conspire to impose big fines especially to those who are different. A client would call when he or she is picked on time but on the way to the appointment comes traffic jam. Complains that he or she gonna be late. That's a huge fine for the vendor. Mart wants you to fly and avoid traffic. Some calls that they were five or ten minutes late. mart fine you and they don't pay you for that trips. They are just oppressors of the highest order. There are some two officials there names maria Williams and michell who started threatening me the first week. I was fined one quarter of net payment. For nothing. I still have papers and l am intending to file a suit. they are so powerfull untoucheable.

There's service sucks

Agree! I use them everyday! And only company I like honestly is US Comfort! They been on time never late always showed up! Other companies like kc rides squeeze people in vans and/or never showed! They need to get paid more then maybe more vendors like us comfort will make a difference

3 no snows for pick up for Drs apt.s. &late picking up ,, can't count!!!!.

When my mom was alive last year and specific appointment for dialysis, a life saving procedure three times a week, MART never was on time, ever!!????

Horrible company . Have missed many appointments because they didn't show at all or they were to late to get to my appointment Sincerely Brian Wennerberg

I work with many people who take MART Transportation. There appears to be little accountability with accommodations, frequently they say client was not present when they are waiting and rides in system disappear or are put in incorrectly. Their online system is awkward, not user friendly and standing rides cannot simply be renewed! This is an inferior product for our most vulnerable citizens.

Same situation, I urge Masshealth will terminate the contract with MART, they offer worst customer service, the average time to pick up the phone from customer service is 15 mins, please, Mass health TERMINATE the contract with MART!

As a mass health member with a 7 day a week pt1 I have seen how services suffer and drivers not being compensated fairly on a daily basis

I am interested is signing​ a transportation contract with you people.

Mart is not a reliable co. And they are not trustworthy!!

Mass Health is a Ponzi scheme

I don't get picked up at all at times. I am always late. Over crowded damaged vehicles not to mention the filth and the smell. Some of the drivers are so arrogant and rude.

My first 3 appointments had all bad experiences. One vendor unreachable both by myself and Masshealth, vendor NEVER showed. Another vendor showed up Over 2 hours late. - worse, the vehicle continued to shut off every 1/4 mile down the highway, it was marked as a Public School Van (yellow pupil plates) with roof bus sign. Driver indicated owner of vehicle/company knew for weeks about engine problem, but continued to put people in harms way everyday regardless. Another vendor also picked up very late. EVERYONE in this day and age is very aware that most, if not all, doctor appointments, scheduled tests,. etc. only allow a 10-15 minute window for being late. If you arrive later than this, they CANCEL your Appointment. *What really is disturbing is that all ALL the complaints filed through MART's Complaint office were deliberately/intentionally NOT recorded/documented about ANY of the incidents. Beyond these appointments, I have encountered vehicles "unmarked" (no business name on vendor vehicle's and vehicle's also did NOT have Commercial (business) License Plates on them). On several occasions I have been picked up in privately owned vehicles, which should NOT be happening. These regular/private vehicles are NOT insured to protect the Client in the event of accident/ injury. NO PT1 CONTRACTED AGENCIES, whether MART, CATA, etc., should be hiring unreachable, irresponsible Vendor's who do NOT abide by the State Contract Agreement. **Contact the Governor's office to file complaints. (MassHealth does NOT hire these Agencies, the State does)

I would like to sign this petition. Day after day I get picked up late. Appointments end at 1pm. I don't get picked up until after 6pm. Time after time. I call MART and they just try to rush me off the phone and I'm forced to wait all day with my newborn Daughter.

I cannot count the number of times they were so late I had to either scramble to try and pay for another ride, or cancel my apt. I got in trouble with one place for so many cancelations. The owners don't answer, and I can't understand a word they say anyway. A driver got pulled over once when I was in the car, got arrested, and I was left on the side of 146.

I have complained about my current transportation company time and again for not picking me up, picking me up late, and making me ride in their vehicle for up to 2 hours just to get back home when I live 24 minutes top from my destination. They have yet to take my complaints seriously and yet again today my ride completely neglected to even show up. I am sick and tired of being treated like this. I hope this petition will at least let MART know that we will no longer put up with this treatment.

I am sick of them decidinh to send drivers that are late and have no idea where they are going when it comes to my autistic childs transport

Mart is terrible they hang up on me,I don't care for certain companies,My ass was grabbed and I told them Mart and there trying to put me back with that vendor.NoWay will I. Go with Aurora trans.

MY MOTHER IS A CANCER PATIENT AND TAKES RIDES WITH THIS COMPANY MOST OF THE TIME SHE HAS TO GET WORKED UP DUE TO NOT MAKING IT AT TIMES TO HER CHEMOTHERAPY. THIS IS A VERY IMPORTANT PROCESS IN HER RECOVERY. WHEN SHE CALLS TO ASK THE COMPANY PICKING HER UP DIRECTLY STATED BY M.A.R.T (R AND M TRANSPORTATION ) HE HUNG THE PHONE UP VERY PROFESSIONAL OF HIM. PEOPLE THAT RELY ON THIS TRANSPORT SERVICE ARE SICK AND IN NEED. MASSHEALTH NEEDS TO GET A COMPANY THAT ISN'T GOING TO SCAM THEM AND THE PATIENTS IN NEED OF THIS SERVICE. BERY UPSET WITH THIS COMPANY. MY BROTHER GOD REST HIS SOUL WAS A DIALYSIS PATIENT AND HAD TO GO THROUGH THE SAME THING.

I was late for appointments I was with a driver and arriving. The police stopped him because he did not stop at a stop sign and when he asked for a license he did not have a driver's license. The police arrested him. I call a taxi to get to my house.

I totally agree with you.

Please stop this company from mistreating us poor people. We worked hard many years to have this nonsense of non-coverage, or poor coverage of our health, when we paid dues to get the coverage when we aged and got sick. Is not fair for them to be giving us that treatment. If they cant do the job someone else should be hired to comply with what we are in need of and we paid for.

Atlantic lexsus is horrible this will the fifth time for a no show, they don't pick up the phone . Does anyone know where this company is located? This company sucks they should be out of business and Mart should drop them... I get picked up six am cuz I have school at 7:30am they don't call saying there late or something would be nice. It's called common courtesy ...

They are taking advantage of low income clients. Why isnt MassHealth as any insurance co would help their clients.

Not easy to contact ride driver.use personal vehicles most in poor condition.most drivers do not speak or understand clearly

Why all of you use MART. There is more better options for your transportation needs. Drop Masshealth and get another Medicaid insurance it's easy. Enroll in an new ACO or MCO or one care, Talk to your doctor tell them you are not happy with current transportation broker they will find you another one like CTS or CCA.

True

Please if anyone wants to be involved in my upcoming documentary regarding the fraud within this company please email me. Mary's suxz

Always a problem, they're consistently late, they out too many people on one ride, takes at least triple the time it would take to go on one’s own