I ONCE RESIDE IN SUNSET CREST AND EVERY TIME THE RAIN FALLS THE PHONE GOES DEAD. IT WOULD TAKE FIFTEEN DAYS TO GET SERVICE RE ACTIVATE AGAIN BUT STILL I AM REQUIRED TO PAY THE FULL BILL.
L
Latonia Gonsalves
12 years ago
LIME need to resolve customers problems, and not leave us hang/ unresolve,,,,,,,,,,,,,and it is not right that a customer should be billed monthly for a service that is disconnected.
A
Angela
12 years ago
If only LIME's service and administration was as great as its marketing. Absolute incompetence summarises the catalogue of errors i have personally experienced from LIME. The inexcusable shortfalls are coming home to roost as real liberation of the telecoms industry is unfolding - someone earlier mentioned "false advertising" but this is LIME's reality... losing customers everyday to competitors!!!! Wake up LIME as your glory days are over and unless you address your considerable shortcomings in service and administration you will continue to go down the pan!!!!!!
M
Maria
12 years ago
My landline was installed in July 2013. By August I had no dial tone. I made repeated calls to customer service only to be told that there were numerous customers with complaints who were not being attended to as that was around the time of the layoffs and technicians seemed to be on a go slow. The problem was finally rectified in October, how or by whom I am yet to discover as I received a note in my mailbox from a Lime technician stating that he had visited on 3 November and he did not find any fault with the line. Now this is after the phone was working again so obviously the technician would not find a fault. To this date I have not received a refund for the time of lost service even though I paid the bill every month from August to October. I hope good service will soon FLOW in my area.
A
Anonymous
12 years ago
false advertising is very misleading and should be stopped
M
Mario Bailey
12 years ago
Very very poor internet connection speed, suppose to be getting 2Mbs but I'm only getting 0.5Mbs sometimes 0.6Mbs
M
Matthew Holder
12 years ago
Poor,Poor, Very Poor service... i'm getting download speeds of 0.7 Kb/s and upload speed when i was testing was timing out. this was a struggle for years. I live in st. Andrew.
C
Cindy Maynard
12 years ago
Really tired of the bad service over the years.
V
V. Rock
12 years ago
Featured
my land line has been upgraded to fibre optic and i cannot pickup an incoming call if i am on the line and i dont get the beeping sound if i have a message waiting.i am also concerned that if the electricity goes off the land line will not work
A
A. Stuart
12 years ago
My experience with the 1-800# (EXCEPT for the Central American call centre with which I was so impressed) can only be described as exasperating i.e holding the line - in one instance for as long as 29 mins) and I had to call 1-800 at least 5 times, such wastage of time and I suspect money from my cell phone also. The matter was eventually resolved - but not the billing for the month in which I was hardly able to use my land line - that is still in "queries". I'm still awaiting a resolution to billing. PS. Its time to get rid of that blaring advert which customers are forced to indure while holding and holding and holding!
F
Faye Harewood
12 years ago
Fed up with LIME's inability or unwillingness to communicate meaningfully with customers. Case in point, the standard mechanical response to query on when fibre optic service will be rolled out in a specific area is always "We plan to fever the whole island by August 2014". Surely someone at LIME must have a schedule detailing how this will be accomplished.
S
Suzette Mayers
12 years ago
The long wait to speak to an agent when calling the 1800 number is ridiculous.
D
Donna Harewood
12 years ago
I seem to have a party line at my house which they insist is originating from my indoor setup. How is that possible?
J
Joan
12 years ago
Changes by LIME and not informing the customer
J
Jeff Evelyn
12 years ago
Featured
Your service needs to be better (internet & telephone) I signed up for your TV about four months ago and still no response from you. My internet runs very slow and drops out, I have reported this many times but still not corrected
B
Bardell Pilgrim
12 years ago
It's time that they fully get it together. They been here too long to still be at this level.
E
Erica Murrsy Spiegel
12 years ago
Corey . L, Worrel has my signature and I support his cause totally.
C
CarolannJD
12 years ago
Bridgetown, Barbados
A
Anonymous
12 years ago
LIME has been giving us less that acceptable service for too long and we demand that it stops you. You have to train and retrain your staff to treat us like human beings and also bring you services up to reliable standard.
A
Avis Hudgell
12 years ago
Lime needs a whole new system to deal with customer service. In this high tech age why is it not possible to have all queries dealt with on the phone or on the internet. So much time is wasted going to their office. Why does it take six to seven weeks to throw a switch or check a line. This is a small island so distance between customers is not that great. Come into the 21st century lime. You have to wke up and realise your monopoly will not last for ever and your indifference will cost you customers and "money".
I ONCE RESIDE IN SUNSET CREST AND EVERY TIME THE RAIN FALLS THE PHONE GOES DEAD. IT WOULD TAKE FIFTEEN DAYS TO GET SERVICE RE ACTIVATE AGAIN BUT STILL I AM REQUIRED TO PAY THE FULL BILL.
LIME need to resolve customers problems, and not leave us hang/ unresolve,,,,,,,,,,,,,and it is not right that a customer should be billed monthly for a service that is disconnected.
If only LIME's service and administration was as great as its marketing. Absolute incompetence summarises the catalogue of errors i have personally experienced from LIME. The inexcusable shortfalls are coming home to roost as real liberation of the telecoms industry is unfolding - someone earlier mentioned "false advertising" but this is LIME's reality... losing customers everyday to competitors!!!! Wake up LIME as your glory days are over and unless you address your considerable shortcomings in service and administration you will continue to go down the pan!!!!!!
My landline was installed in July 2013. By August I had no dial tone. I made repeated calls to customer service only to be told that there were numerous customers with complaints who were not being attended to as that was around the time of the layoffs and technicians seemed to be on a go slow. The problem was finally rectified in October, how or by whom I am yet to discover as I received a note in my mailbox from a Lime technician stating that he had visited on 3 November and he did not find any fault with the line. Now this is after the phone was working again so obviously the technician would not find a fault. To this date I have not received a refund for the time of lost service even though I paid the bill every month from August to October. I hope good service will soon FLOW in my area.
false advertising is very misleading and should be stopped
Very very poor internet connection speed, suppose to be getting 2Mbs but I'm only getting 0.5Mbs sometimes 0.6Mbs
Poor,Poor, Very Poor service... i'm getting download speeds of 0.7 Kb/s and upload speed when i was testing was timing out. this was a struggle for years. I live in st. Andrew.
Really tired of the bad service over the years.
my land line has been upgraded to fibre optic and i cannot pickup an incoming call if i am on the line and i dont get the beeping sound if i have a message waiting.i am also concerned that if the electricity goes off the land line will not work
My experience with the 1-800# (EXCEPT for the Central American call centre with which I was so impressed) can only be described as exasperating i.e holding the line - in one instance for as long as 29 mins) and I had to call 1-800 at least 5 times, such wastage of time and I suspect money from my cell phone also. The matter was eventually resolved - but not the billing for the month in which I was hardly able to use my land line - that is still in "queries". I'm still awaiting a resolution to billing. PS. Its time to get rid of that blaring advert which customers are forced to indure while holding and holding and holding!
Fed up with LIME's inability or unwillingness to communicate meaningfully with customers. Case in point, the standard mechanical response to query on when fibre optic service will be rolled out in a specific area is always "We plan to fever the whole island by August 2014". Surely someone at LIME must have a schedule detailing how this will be accomplished.
The long wait to speak to an agent when calling the 1800 number is ridiculous.
I seem to have a party line at my house which they insist is originating from my indoor setup. How is that possible?
Changes by LIME and not informing the customer
Your service needs to be better (internet & telephone) I signed up for your TV about four months ago and still no response from you. My internet runs very slow and drops out, I have reported this many times but still not corrected
It's time that they fully get it together. They been here too long to still be at this level.
Corey . L, Worrel has my signature and I support his cause totally.
Bridgetown, Barbados
LIME has been giving us less that acceptable service for too long and we demand that it stops you. You have to train and retrain your staff to treat us like human beings and also bring you services up to reliable standard.
Lime needs a whole new system to deal with customer service. In this high tech age why is it not possible to have all queries dealt with on the phone or on the internet. So much time is wasted going to their office. Why does it take six to seven weeks to throw a switch or check a line. This is a small island so distance between customers is not that great. Come into the 21st century lime. You have to wke up and realise your monopoly will not last for ever and your indifference will cost you customers and "money".