This company needs reported to the FBI, for fraud and Scamming people. I just did some research on them and they have over 300 complaints to the Better Business Bureau. The story is the company sends out the product (a trial teeth whitening and full kit) if you don't like it you send back the full kit. If you send back the product in an envelop rather than a box they say the package was crushed and charge you anywhere from 19.60 to 28.50. I contacted USPS and they said that this company has over 100 claims on them....so why haven't they done anything about it, not sure. I think this company needs to be seriously investigated. I know the package I sent wasn't damaged it was in a secure hard box. Yet they can not supply me with photo evidence.