shocking way for a company to treat it's customers!
K
kathryn
10 years ago
still waiting for 2 sofas had delivery dates cancelled twice no new date given
H
Horatio Anderson
10 years ago
Took my money 3 months ago! Refund me with my credit card interests or get me my soaf!
A
Adam Almquest
10 years ago
Disgusting. I was expecting my order today. They cancelled it and didn't tell me! Cancelling is one thing, but failing to inform customers is quite different.
K
Kris Cooper
10 years ago
Cancelled two of my orders after making me wait 7 weeks, despite numerous phone calls and emails confirming that these would be delivered. Appauling customer service!
A
Anonymous
10 years ago
Keeping our money for 6+ weeks then telling us three days before given delivery date that the orders are being cancelled and refunded is not acceptable.
M
Matthew hammmond
10 years ago
The way homebase have handled this is an absolute shambles!
J
J Goodfield
10 years ago
Again, the order was cancelled at the eleventh hour. I cannot believe that Homebase were not aware of the stock issues. I contacted Homebase who stated their supplier had only just told them about the stock issue hence the late notification, hmmmmm. They do understand how I feel though, so I guess that's fine. Official complaints can be directed to social.media@homebase,co,uk
K
Kelly-Marie Davidson
10 years ago
Appalling delivery service from HomeBase. Will not be using them again and will be advising friends and family to do likewise.
L
Liam Corbett
10 years ago
Not happy that my order was cancelled
L
Lauren John
10 years ago
In exact same position. Ordered sofas at the end of April, was told I'd be contacted to arrange delivery. Didn't happen so had to contact them myself to arrange a delivery slot. Agreed delivery beginning of May, cancelled 3 days before delivery due date.
V
Valerie Phelan
10 years ago
Featured
Your T and Cs state that payment would be taken after card details and stock availability check. Holding on to payment from zillions of customers for 6 weeks is absolutely unreasonable..
D
Dawn llewellyn
10 years ago
Appalling company policy holding on to customers money for 6 weeks. Knowing from day one that the orders will never be fulfilled
A
Anonymous
10 years ago
Disgraceful customer service
R
Rebecca Boughey
10 years ago
No sofas after keeping my money for 7 weeks how disgusting u must have known sooner u couldn't fulfill these orders
B
Bernadette Price
10 years ago
Shocking customer service and no response when emailing MD. something tells me Homebase may be in a spot of trouble!!
T
Terri Elder
10 years ago
Featured
7 weeks later and 3 days before delivery they cancel. I've already paid local council to uplift my old suite so Shamebase have left me considerably out of pocket
A
Andrew henshaw
10 years ago
I have a 35 week pregnant partner and sofas cancelled 3day before
K
Katie Boyer
10 years ago
Disgusted in the poor communication and customer service. Disgraceful company
C
Corrine Cullen
10 years ago
Nothing like checking your delivery 4 days before it's due only to find it's been cancelled! 2 months after ordering them! Will b left without any sofas as sold ours. Thank u @Homebase_uk for all your unhelpfulness!
shocking way for a company to treat it's customers!
still waiting for 2 sofas had delivery dates cancelled twice no new date given
Took my money 3 months ago! Refund me with my credit card interests or get me my soaf!
Disgusting. I was expecting my order today. They cancelled it and didn't tell me! Cancelling is one thing, but failing to inform customers is quite different.
Cancelled two of my orders after making me wait 7 weeks, despite numerous phone calls and emails confirming that these would be delivered. Appauling customer service!
Keeping our money for 6+ weeks then telling us three days before given delivery date that the orders are being cancelled and refunded is not acceptable.
The way homebase have handled this is an absolute shambles!
Again, the order was cancelled at the eleventh hour. I cannot believe that Homebase were not aware of the stock issues. I contacted Homebase who stated their supplier had only just told them about the stock issue hence the late notification, hmmmmm. They do understand how I feel though, so I guess that's fine. Official complaints can be directed to social.media@homebase,co,uk
Appalling delivery service from HomeBase. Will not be using them again and will be advising friends and family to do likewise.
Not happy that my order was cancelled
In exact same position. Ordered sofas at the end of April, was told I'd be contacted to arrange delivery. Didn't happen so had to contact them myself to arrange a delivery slot. Agreed delivery beginning of May, cancelled 3 days before delivery due date.
Your T and Cs state that payment would be taken after card details and stock availability check. Holding on to payment from zillions of customers for 6 weeks is absolutely unreasonable..
Appalling company policy holding on to customers money for 6 weeks. Knowing from day one that the orders will never be fulfilled
Disgraceful customer service
No sofas after keeping my money for 7 weeks how disgusting u must have known sooner u couldn't fulfill these orders
Shocking customer service and no response when emailing MD. something tells me Homebase may be in a spot of trouble!!
7 weeks later and 3 days before delivery they cancel. I've already paid local council to uplift my old suite so Shamebase have left me considerably out of pocket
I have a 35 week pregnant partner and sofas cancelled 3day before
Disgusted in the poor communication and customer service. Disgraceful company
Nothing like checking your delivery 4 days before it's due only to find it's been cancelled! 2 months after ordering them! Will b left without any sofas as sold ours. Thank u @Homebase_uk for all your unhelpfulness!