Same problem, only aware of order being cancelled because I contacted homebase. If you don't have stock then don't advertise it and keep people's money for weeks on end
S
Simon Parker
10 years ago
2 sofas cancelled with no email - old suite already sold and gone
D
david copeland
10 years ago
very poor homebase
J
Jason
10 years ago
Same issue as everyone else, had to ring to find out order had been cancelled. Waste of 6 weeks!
M
ms watts
10 years ago
Disgraceful and dishonest business
A
Anonymous
10 years ago
Held on to thousands of pounds for weeks on end with no intention of supplying the goods!
S
simon yik
10 years ago
Called up previously to be given a date in late June. 6 weeks later a text to say order cancelled and money refunded. terrible customer service
G
Gemma Vincent
10 years ago
No notice of cancelled order and had to ring myself to find the order had been cancelled even when few days after i ordered I was promised and assured it was in stock and was purely problem with delivery dates
C
Clare
10 years ago
Give us our sofas!!!!
L
Laura cox
10 years ago
Ordered sofa on 29th of April so called sale . After waiting 5 weeks a refund suddenly appeared in my bank with no phone call or any contact ! Spoke to homebase and no alternative to be offered
M
Mary Glass
10 years ago
Deplorable customer service.
D
Donna Barnett
10 years ago
im in the same boat :)
M
Mark Williams
10 years ago
Incredibly poor customer service.
J
Jessica
10 years ago
Still waiting for my items to be delivered, they have changed the date 3 times and split the order into 3. I think mine will be cancelled in the end. Ridiculous.
J
jennifer Woracker
10 years ago
Pretty sure there is a very good case for making a claim against hoembase for unfair terms and conditions and mis-selling/ mis-leading customers!
L
Lorraine Wright
10 years ago
Featured
Disgusting company . Took order / took money / confirmed order / confirmed delivery date 3 times - cancelled 3 weeks before delivery due . Offered alternatives to some but won't answer any questions and ignores anything other than what they are scripted to answer ' just want my settees !!
K
Kimberley Jane Sykes
10 years ago
Disgusting! Firstly i phoned twice and emailed twice after placing my order... and everything was confirmed & delivery date set. Then while on holiday i was refunded. No explanation, no apology, no nothing! I had to contact them to find out what was happening. My family member ordered the same item (AFTER ME) and was offered an alternative... why!? I got no response to this question. I am absolutely disgusted at the customer service!
M
Maria MacArthur
10 years ago
If an alternative is not available at least inform the customer.
S
sharon mcallister
10 years ago
Disgusting and disgraceful customer services from homebase i had a delivery date for 2 sofas they had my money for over a month no email, text or call they just cancelled my order and refunded the money to my bank account that's the first i knew anything about it!!
T
Teddy Bear
10 years ago
Get real people it was an obvious error by Homebase which you were more than willing to take advantage of.
If anyone is the scumball here it is the people who tried to take advantage of a simple company error.
So stop whining and live with it.
Same problem, only aware of order being cancelled because I contacted homebase. If you don't have stock then don't advertise it and keep people's money for weeks on end
2 sofas cancelled with no email - old suite already sold and gone
very poor homebase
Same issue as everyone else, had to ring to find out order had been cancelled. Waste of 6 weeks!
Disgraceful and dishonest business
Held on to thousands of pounds for weeks on end with no intention of supplying the goods!
Called up previously to be given a date in late June. 6 weeks later a text to say order cancelled and money refunded. terrible customer service
No notice of cancelled order and had to ring myself to find the order had been cancelled even when few days after i ordered I was promised and assured it was in stock and was purely problem with delivery dates
Give us our sofas!!!!
Ordered sofa on 29th of April so called sale . After waiting 5 weeks a refund suddenly appeared in my bank with no phone call or any contact ! Spoke to homebase and no alternative to be offered
Deplorable customer service.
im in the same boat :)
Incredibly poor customer service.
Still waiting for my items to be delivered, they have changed the date 3 times and split the order into 3. I think mine will be cancelled in the end. Ridiculous.
Pretty sure there is a very good case for making a claim against hoembase for unfair terms and conditions and mis-selling/ mis-leading customers!
Disgusting company . Took order / took money / confirmed order / confirmed delivery date 3 times - cancelled 3 weeks before delivery due . Offered alternatives to some but won't answer any questions and ignores anything other than what they are scripted to answer ' just want my settees !!
Disgusting! Firstly i phoned twice and emailed twice after placing my order... and everything was confirmed & delivery date set. Then while on holiday i was refunded. No explanation, no apology, no nothing! I had to contact them to find out what was happening. My family member ordered the same item (AFTER ME) and was offered an alternative... why!? I got no response to this question. I am absolutely disgusted at the customer service!
If an alternative is not available at least inform the customer.
Disgusting and disgraceful customer services from homebase i had a delivery date for 2 sofas they had my money for over a month no email, text or call they just cancelled my order and refunded the money to my bank account that's the first i knew anything about it!!
Get real people it was an obvious error by Homebase which you were more than willing to take advantage of. If anyone is the scumball here it is the people who tried to take advantage of a simple company error. So stop whining and live with it.