Total and utter disgrace. Do not fulfil orders but keep your money for months.
A
Anonymous
10 years ago
Hi, ordered some sofas in May and double checked it was all on for our booked delivery slot last week so we could sell our old sofas ,told yes definitely and then the evening before a text to say not arriving and need to rearrange delivery slot but when we rang they said the supplier cancelled the day b4 despite us ordering back in May ,we are told the supplier may have more in August but that sounds very wishy washy, its such bad service and I can't believe we can be treated like this and only informed hours before our delivery slot, surely someone must have known if it had been made or not after nearly two months of waiting! My next route if unsatisfied is the ombudsman.
E
elaine
10 years ago
Absolutely shambles informed the 3 times I have sofa removal coming and they confidently said that's OK u sofa is coming well what am I sat on the floor
S
Suzanne Rowland
10 years ago
Kept my money for over 7 weeks, then 4 days before delivery, cancelled the order. Disgusting lack of customer service.
V
viv w
10 years ago
Featured
Ordered sofa weeks ago
Up at 7am on delivery day calling to understand when it was being delivered
Order cancelled
No contact at all
Sold old sofas in meantime
Offered £30 voucher for inconvience
Very very poor customer service
E
Elizabeth Boyer
10 years ago
have waited in all day for delivery of two sofas, that I have now been told have been cancelled
S
Sarah wardman
10 years ago
Still waiting
J
Jessica
10 years ago
I ordered two sofas, one is still apparently arriving next week but I doubt it. 5 phone calls, 3 facebook messages, 4 texts with delivery dates and one refund with no confirmed cancellation. Appalling customer service.
J
Jerry Watson
10 years ago
ordered 2 sofas and 3 chairs on line paid in full, given written confirmation & delivery date and time. On day off delivery received a telephone call to say on there way will be with me between 11-1, 3pm ring to see were it is and told out of stock, How can something be out of stock when its on the lorry? they are a disgrace and should be FINED and brought before the Parliamentary Committee to explain how the business is run.
C
Claire Clarkson
10 years ago
Appalling customer service
D
david walker
10 years ago
They will not just walk away from this Peter pj davis (bunnings,wesfarmers ), the new CEO of homebase has a lot of qestions to awnser his total silence in this says it all, He should be ashamed of the company he now heads has no regard for its customers ,send you story to The Observer, Consumer investigative column , ( [email protected] )
S
sarah salkeld
10 years ago
I beleive keeping customers money for months with no intention of honouring their order is unlawful.
B
ben hogget
10 years ago
Featured
The law states ” Under the distance selling regulations, the goods must be delivered within the time period they have specified. If no time period is specified, then the statutory time limit is 30 days (unless you have agreed otherwise). If the supplier is unable to do this, they must inform you before the end of the 30 day deadline.”
J
Jason leonard
10 years ago
Homebase service a joke
L
Laura Ferguson
10 years ago
Ordered sofa bed , paid never been emailed or contacted ref this over orders rubbish, sold old one now nothing for family to stay on and out of pocket. I need a new sofa bed homebase so supply as promised
A
Anonymous
10 years ago
Money taken in April. Order confirmed via email and again in may after I called to check confirmation delivery set for 24th June. Txt received yesterday saying delivery delayed please call. Called. Told problem with supplier someone would call me back that evening or this morning. No one called. I called them and was told someone would call me Monday morning. That perhaps I should go in store to see if they had any because as far as she was aware there was no more stock!?!?
One of my old sofas is gone. Second will be gone this Friday.
I am devastated
J
Jon White
10 years ago
Waited in on day of delivery, halfway through I checked delivery was OK... told the order was cancelled!! no one told me and we'd removed the old sofa!
Unbelievable!
Also kept money for 7 weeks, no notification of orders not coming anymore, had to ask for refund.
Still waiting for refund...
Appalling customer service, spent so much time and energy trying to find out about my orders and chasing refunds.
Will be speaking to trading standards.
I separately bought 2 sofas and was let down a short notice for both of them.
https://www.theguardian.com/money/2016/jul/11/homebase-bargain-sofas-fail-arrive-massive-price-drop
Disgraceful!!
Total and utter disgrace. Do not fulfil orders but keep your money for months.
Hi, ordered some sofas in May and double checked it was all on for our booked delivery slot last week so we could sell our old sofas ,told yes definitely and then the evening before a text to say not arriving and need to rearrange delivery slot but when we rang they said the supplier cancelled the day b4 despite us ordering back in May ,we are told the supplier may have more in August but that sounds very wishy washy, its such bad service and I can't believe we can be treated like this and only informed hours before our delivery slot, surely someone must have known if it had been made or not after nearly two months of waiting! My next route if unsatisfied is the ombudsman.
Absolutely shambles informed the 3 times I have sofa removal coming and they confidently said that's OK u sofa is coming well what am I sat on the floor
Kept my money for over 7 weeks, then 4 days before delivery, cancelled the order. Disgusting lack of customer service.
Ordered sofa weeks ago Up at 7am on delivery day calling to understand when it was being delivered Order cancelled No contact at all Sold old sofas in meantime Offered £30 voucher for inconvience Very very poor customer service
have waited in all day for delivery of two sofas, that I have now been told have been cancelled
Still waiting
I ordered two sofas, one is still apparently arriving next week but I doubt it. 5 phone calls, 3 facebook messages, 4 texts with delivery dates and one refund with no confirmed cancellation. Appalling customer service.
ordered 2 sofas and 3 chairs on line paid in full, given written confirmation & delivery date and time. On day off delivery received a telephone call to say on there way will be with me between 11-1, 3pm ring to see were it is and told out of stock, How can something be out of stock when its on the lorry? they are a disgrace and should be FINED and brought before the Parliamentary Committee to explain how the business is run.
Appalling customer service
They will not just walk away from this Peter pj davis (bunnings,wesfarmers ), the new CEO of homebase has a lot of qestions to awnser his total silence in this says it all, He should be ashamed of the company he now heads has no regard for its customers ,send you story to The Observer, Consumer investigative column , ( [email protected] )
I beleive keeping customers money for months with no intention of honouring their order is unlawful.
The law states ” Under the distance selling regulations, the goods must be delivered within the time period they have specified. If no time period is specified, then the statutory time limit is 30 days (unless you have agreed otherwise). If the supplier is unable to do this, they must inform you before the end of the 30 day deadline.”
Homebase service a joke
Ordered sofa bed , paid never been emailed or contacted ref this over orders rubbish, sold old one now nothing for family to stay on and out of pocket. I need a new sofa bed homebase so supply as promised
Money taken in April. Order confirmed via email and again in may after I called to check confirmation delivery set for 24th June. Txt received yesterday saying delivery delayed please call. Called. Told problem with supplier someone would call me back that evening or this morning. No one called. I called them and was told someone would call me Monday morning. That perhaps I should go in store to see if they had any because as far as she was aware there was no more stock!?!? One of my old sofas is gone. Second will be gone this Friday. I am devastated
Waited in on day of delivery, halfway through I checked delivery was OK... told the order was cancelled!! no one told me and we'd removed the old sofa! Unbelievable! Also kept money for 7 weeks, no notification of orders not coming anymore, had to ask for refund. Still waiting for refund... Appalling customer service, spent so much time and energy trying to find out about my orders and chasing refunds. Will be speaking to trading standards.