Dear Owner of Elegant Wine Tours of Long Island,
I
recently booked with your wine tour group and was surprised to find
that you do not offer any non-meat sandwich options. Not all persons
consume meat for personal and religious reasons and after
purchasing your services which includes lunch, I was hoping to be able
to eat the meal provided without having to go through the extra effort
and financial burden of supplying my own food.
I find myself to be a flexible person and understand that it can be difficult to carry the wide encompassing variety of ingredients required to meet all of your customers' ranging dietary needs. However, at the very least I was expecting to receive some support from your staff in trying to accommodate my restrictions with the items you currently do have in stock, namely cheese and fruits. Nevertheless, even after explaining that two persons in our group would not be able to consume the sandwiches included and that we would gladly accept some more fruit and cheese in lieu of the meat sandwiches or sandwiches without meat (just cheese), to our regret your staff informed us that this was not possible. Apparently you have too many tour groups and cannot keep track of the different types of trays.
I am happy that your business is booming, but am also a firm proponent of client satisfaction and, as such, believe that similar to the way your company tailors to the needs of the different sized groups you serve, you can strategically also aim to meet simple dietary modifications your customers may request to ensure that they do not go hungry. Especially when this can easily be accomplished with a minor menu adjustment and because this is a wine tour business where not eating and consuming alcohol can lead to disastrous consequences.
Furthermore,
given that your company does not make an effort to meet personal
dietary needs, I also believe with all due respect that it is unfair to
charge all customers a fixed price for food items some individuals may
not be able to consume. In fact, if your kitchen is unequipped to
service a variety of needs, as I was informed by your staff, I would
argue that payment for lunch items should be separate from the cost of
the tour and optional. Making the meat lunch you offer optional
eliminates the need of certain customers to have to purchase two lunches
(as I will have to do in this case) while also doing away with
sentiments of being excluded and discriminated against because of one's
diet and/or one's religious beliefs-- feelings which can create for an
unpleasant and limiting atmosphere.
The
long-term advantage of being more accommodating and/or making the
purchase and consumption of the restricted food menu you offer optional
is the guaranteed satisfaction of a greater majority of your clients
and better company reviews. It is important to note that I am not alone
in my beliefs that the food items you currently provide are rather
exclusionist. This is based on reviews your prior customers have left on
Yelp, as well as, the support I received from my own wine tour group,
other wine tour groups, and potential future Elegant Wine Tour clients
encountered along the way.
Attached,
please find the signatures supporting the claim that your clients do not feel your company adequately serves the ranging
needs of the diverse customers interested in your wine tour services and
our request for an improved accommodation of client needs, by
diversifying your menu options, or making your current menu selection
part of an optional package. Thank you for your time and consideration. Your understanding and request to action is greatly appreciated.
Sincerely,
Christina and Fellow Current, Past, and Potential Future Clients
[Participation is welcome regardless of dietary preference. However, to ensure that the signatures obtained reflect the opinions of both current and potential customers from which the company can reap some benefit aka there is incentive for profit, I ask that those who provide signatures: (1) agree with the points made in the letter and (2) have at least some interest in taking part in a Long Island wine tour in the future and not being or having their friends be limited to meat-only sandwiches. Anyone, however is welcome to express support by sharing this post. Even if you don't agree with my letter, the exquisiteness of wine, tours surrounding this beverage of choice, or know anything about the likes of Long Island, perhaps you have people in your social circle who do!? Sharing is caring!]
Updates
October 5, 2015
The business owner continues to ignore our requests for basic dietary accommodations. Take a moment to post this link on your Facebook page to show them that customers expect better service. Email their office today and insist that they add meat-free options to their lunch menu immediately.
October 5, 2015
The response to this campaign shows that people expect basic respect for their dietary needs when booking a service. Post this link on Facebook and tag the management at Elegant Wine Tours today. Demand that they acknowledge our request for inclusive menu options.
20 Comments
To make for happy customers, why not offer meal alternatives that comply with some of the more common special diets these days - such as vegetarianism? Certainly it makes sense to offer (at least) a cheese-only plate on a wine tour? Thank you very much for your consideration of this issue.
Food diversity is important because some people do not eat meat Some people do not eat dairy I do not eat pork.
Better service = better experiences for the customer. Share the wealth(and the cheese)! We live in a diverse society where we need to be non-discriminatory to a person's diet or other needs, where reasonable.
i am a very huge proponent of drinking wine and tasting it. and I also love meat. however I agree that vegetable are an important and inseparable item for food. We as a race need to work harder to incorporate more vegetables into our meals.
I agree with this petition and I hope everyone understands people's views and decisions.
This is a great cause.
As a vegan, I am all too familiar with this type of situation. I have been told countless times that I have no right to impose my lifestyle or expect people to accommodate me because of it. I believe that all guests should be given compassion and consideration. The fact that your patrons were not invited, but came on their own volition should mean something. It should mean that they should get what they pay for, as they say. If they choose to give you business, choose to respect them by providing proper customer service. Do not charge for what you are not willing to provide - if you charge for wine and food, then the customers deserve just that. There should always be compromise and solution, never refusal or disrespect. Please amend your policy and menu, so that all customers, regardless of their lifestyle, can enjoy themselves without fear of discomfort or hunger. Do the right thing and accommodate ALL your guests. Oh, and go vegan (it makes the wine taste better)!
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Dear Owner of Elegant Wine Tours of Long Island,
I
recently booked with your wine tour group and was surprised to find
that you do not offer any non-meat sandwich options. Not all persons
consume meat for personal and religious reasons and after
purchasing your services which includes lunch, I was hoping to be able
to eat the meal provided without having to go through the extra effort
and financial burden of supplying my own food.
I find myself to be a flexible person and understand that it can be difficult to carry the wide encompassing variety of ingredients required to meet all of your customers' ranging dietary needs. However, at the very least I was expecting to receive some support from your staff in trying to accommodate my restrictions with the items you currently do have in stock, namely cheese and fruits. Nevertheless, even after explaining that two persons in our group would not be able to consume the sandwiches included and that we would gladly accept some more fruit and cheese in lieu of the meat sandwiches or sandwiches without meat (just cheese), to our regret your staff informed us that this was not possible. Apparently you have too many tour groups and cannot keep track of the different types of trays.
I am happy that your business is booming, but am also a firm proponent of client satisfaction and, as such, believe that similar to the way your company tailors to the needs of the different sized groups you serve, you can strategically also aim to meet simple dietary modifications your customers may request to ensure that they do not go hungry. Especially when this can easily be accomplished with a minor menu adjustment and because this is a wine tour business where not eating and consuming alcohol can lead to disastrous consequences.
Furthermore,
given that your company does not make an effort to meet personal
dietary needs, I also believe with all due respect that it is unfair to
charge all customers a fixed price for food items some individuals may
not be able to consume. In fact, if your kitchen is unequipped to
service a variety of needs, as I was informed by your staff, I would
argue that payment for lunch items should be separate from the cost of
the tour and optional. Making the meat lunch you offer optional
eliminates the need of certain customers to have to purchase two lunches
(as I will have to do in this case) while also doing away with
sentiments of being excluded and discriminated against because of one's
diet and/or one's religious beliefs-- feelings which can create for an
unpleasant and limiting atmosphere.
The
long-term advantage of being more accommodating and/or making the
purchase and consumption of the restricted food menu you offer optional
is the guaranteed satisfaction of a greater majority of your clients
and better company reviews. It is important to note that I am not alone
in my beliefs that the food items you currently provide are rather
exclusionist. This is based on reviews your prior customers have left on
Yelp, as well as, the support I received from my own wine tour group,
other wine tour groups, and potential future Elegant Wine Tour clients
encountered along the way.
Attached,
please find the signatures supporting the claim that your clients do not feel your company adequately serves the ranging
needs of the diverse customers interested in your wine tour services and
our request for an improved accommodation of client needs, by
diversifying your menu options, or making your current menu selection
part of an optional package. Thank you for your time and consideration. Your understanding and request to action is greatly appreciated.
Sincerely,
Christina and Fellow Current, Past, and Potential Future Clients
[Participation is welcome regardless of dietary preference. However, to ensure that the signatures obtained reflect the opinions of both current and potential customers from which the company can reap some benefit aka there is incentive for profit, I ask that those who provide signatures: (1) agree with the points made in the letter and (2) have at least some interest in taking part in a Long Island wine tour in the future and not being or having their friends be limited to meat-only sandwiches. Anyone, however is welcome to express support by sharing this post. Even if you don't agree with my letter, the exquisiteness of wine, tours surrounding this beverage of choice, or know anything about the likes of Long Island, perhaps you have people in your social circle who do!? Sharing is caring!]
Updates
October 5, 2015
The business owner continues to ignore our requests for basic dietary accommodations. Take a moment to post this link on your Facebook page to show them that customers expect better service. Email their office today and insist that they add meat-free options to their lunch menu immediately.
October 5, 2015
The response to this campaign shows that people expect basic respect for their dietary needs when booking a service. Post this link on Facebook and tag the management at Elegant Wine Tours today. Demand that they acknowledge our request for inclusive menu options.
20 Comments
Considering that Elegant Wine Tours is based in long island, I would imagine that a lot of their clients come from NYC which is an incredibly diverse place in terms of cultures and diets. Though I am not a vegetarian myself I know tons of vegetarians who also love wine and simply cannot imagine why serving a cheese or vegetable only sandwiches would be such a difficult accomodation to come by. If anything, I find it would increase their bussiness.
To make for happy customers, why not offer meal alternatives that comply with some of the more common special diets these days - such as vegetarianism? Certainly it makes sense to offer (at least) a cheese-only plate on a wine tour? Thank you very much for your consideration of this issue.
Food diversity is important because some people do not eat meat Some people do not eat dairy I do not eat pork.
Better service = better experiences for the customer. Share the wealth(and the cheese)! We live in a diverse society where we need to be non-discriminatory to a person's diet or other needs, where reasonable.
i am a very huge proponent of drinking wine and tasting it. and I also love meat. however I agree that vegetable are an important and inseparable item for food. We as a race need to work harder to incorporate more vegetables into our meals.
I agree with this petition and I hope everyone understands people's views and decisions.
This is a great cause.
As a vegan, I am all too familiar with this type of situation. I have been told countless times that I have no right to impose my lifestyle or expect people to accommodate me because of it. I believe that all guests should be given compassion and consideration. The fact that your patrons were not invited, but came on their own volition should mean something. It should mean that they should get what they pay for, as they say. If they choose to give you business, choose to respect them by providing proper customer service. Do not charge for what you are not willing to provide - if you charge for wine and food, then the customers deserve just that. There should always be compromise and solution, never refusal or disrespect. Please amend your policy and menu, so that all customers, regardless of their lifestyle, can enjoy themselves without fear of discomfort or hunger. Do the right thing and accommodate ALL your guests. Oh, and go vegan (it makes the wine taste better)!
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Considering that Elegant Wine Tours is based in long island, I would imagine that a lot of their clients come from NYC which is an incredibly diverse place in terms of cultures and diets. Though I am not a vegetarian myself I know tons of vegetarians who also love wine and simply cannot imagine why serving a cheese or vegetable only sandwiches would be such a difficult accomodation to come by. If anything, I find it would increase their bussiness.