Government Needs To Stop Xplornet Communications Inc.
207 Comments
S
Scotty Hann
5 years ago
Worst ISP I've ever used. Pages don't load most of the time on the first go, need to reload at least once. Sometimes waiting 5 minutes for single page to load.
I pay over 120$ a month for this?
It's time to stop. I have a deposit in on Starlink, and I cannot wait. Xplornet will soon be finished, regardless.
V
Vivian
5 years ago
Download speeds of 2.4 mbps are not acceptable ! They cannot fix it! Get rid of this company!
C
Chance
5 years ago
Screw Xplornet.
K
Kelvin Verhey
5 years ago
QOS nightmare, excuses, poor bandwidth, connectivity issues, outages, lousy company communication, ridiculous costs for garbage service. Worst ISP I have ever had to use.
D
David Cummins
5 years ago
Absolutely Terrible Company, WORST Service EVER! and Customer service I have ever received!!! Paid $120 for years for speeds of 25 Mbps and was maybe getting 3-4 MBPS, spent countless HOURS on the phone, while being treated like an idiot. Cancelled my account completely, again they try and nickel and dime me to death on the last billing. Ridiculous!!!
W
Walter Penchuk
5 years ago
My satellite internet is so horrendous that it takes me back to the days of dial-up. My location only allows for satellite internet, and Xplornet is the only provider. The CRTC and or our government needs to assist those of us trapped in this situation and force this company to provide the fair service we are paying a premium price on.
E
Estelle
5 years ago
Xplornet sucks
J
Jack Dennison
5 years ago
How are companies like this allowed to operate- totally false advertising-they fraudulently claim speeds that are never achieved. They will not send out techs and lie to your face.
J
jennifer green
5 years ago
They are ripp offs charge you for certain soeed but only get like 0.66 and always told the towers are down tell you something available but then say its not wont send tec out to fix problems supose to 25 but only get 0.66mbs been like this for a year pay 100 month to not even be able to connect something needs to be done to many ppl having the same issues
J
jennifer green
5 years ago
They are ripp offs charge you for certain soeed but only get like 0.66 and always told the towers are down tell you something available but then say its not wont send tec out to fix problems supose to 25 but only get 0.66mbs been like this for a year pay 100 month to not even be able to connect something needs to be done to many ppl having the same issues
B
Brian
5 years ago
Terrible internet. Was supposed to get 10 mbps down and barely scratched 1mbps most of the time. During peak hours we had .2mbps. Finally switched to a local provider and it’s been better the last week than xplornet ever was.
A
Anonymous
5 years ago
Garbage service, terrible support, no alternatives... help!
F
Fin
5 years ago
Criminal.... all I can say
O
Owen
5 years ago
I rent there transeiver and now that it is broken they want to charge me 120 (minimum) to see about fixing it! If you call there number and need maintenance they will p;ut you on hold for over 20 minutes but if your looking to buy and select the appropriate number after the robot voice asks then you can get a sales rep in less then 2 minutes! They are eager to sell but not eager to maintain!
K
Ken
5 years ago
Supposed to get up to 25mbps, on average we get 4mbps, terrible company to deal with
B
Blake Andersom
5 years ago
Xplornet cant even provide internt over 10 mps went we are paying for 25 and the price is 50 to 60 more then if we lived 15 minutes away how is this legal. They lie about fast and reliable internet it's down so low at all time of the day or night
D
Daniel Deschamps
5 years ago
We should be talking to a class action lawyer, they make it sound like you can use up to your allotted data, but when you can't stream video like their commercials advertise, this is misleading. If you pay for a 10mb connection, 1 or 2 mb connections are not acceptable, especially when you are within your allotted usage.
A
Alex Martens
5 years ago
This Company had enough 'fun' scamming all of the rural community.
C
Carrie Vanass
6 years ago
This company is horrible! They are disrespectful and dont care that their service sucks! They are always full of excuses. We lost our internet for 21 days and had to pay $226 out of our own pocket to have it reinstalled. They were telling/selling us a stronger signal than what we actually had by 2x. This company are crooks and need to be shutdown.
M
Mike Lang
6 years ago
Terrible internet service. Frequent outages or throttling to unusable levels. I have never seen 25mbs download. The typical high is 5mbs max.
Worst ISP I've ever used. Pages don't load most of the time on the first go, need to reload at least once. Sometimes waiting 5 minutes for single page to load. I pay over 120$ a month for this? It's time to stop. I have a deposit in on Starlink, and I cannot wait. Xplornet will soon be finished, regardless.
Download speeds of 2.4 mbps are not acceptable ! They cannot fix it! Get rid of this company!
Screw Xplornet.
QOS nightmare, excuses, poor bandwidth, connectivity issues, outages, lousy company communication, ridiculous costs for garbage service. Worst ISP I have ever had to use.
Absolutely Terrible Company, WORST Service EVER! and Customer service I have ever received!!! Paid $120 for years for speeds of 25 Mbps and was maybe getting 3-4 MBPS, spent countless HOURS on the phone, while being treated like an idiot. Cancelled my account completely, again they try and nickel and dime me to death on the last billing. Ridiculous!!!
My satellite internet is so horrendous that it takes me back to the days of dial-up. My location only allows for satellite internet, and Xplornet is the only provider. The CRTC and or our government needs to assist those of us trapped in this situation and force this company to provide the fair service we are paying a premium price on.
Xplornet sucks
How are companies like this allowed to operate- totally false advertising-they fraudulently claim speeds that are never achieved. They will not send out techs and lie to your face.
They are ripp offs charge you for certain soeed but only get like 0.66 and always told the towers are down tell you something available but then say its not wont send tec out to fix problems supose to 25 but only get 0.66mbs been like this for a year pay 100 month to not even be able to connect something needs to be done to many ppl having the same issues
They are ripp offs charge you for certain soeed but only get like 0.66 and always told the towers are down tell you something available but then say its not wont send tec out to fix problems supose to 25 but only get 0.66mbs been like this for a year pay 100 month to not even be able to connect something needs to be done to many ppl having the same issues
Terrible internet. Was supposed to get 10 mbps down and barely scratched 1mbps most of the time. During peak hours we had .2mbps. Finally switched to a local provider and it’s been better the last week than xplornet ever was.
Garbage service, terrible support, no alternatives... help!
Criminal.... all I can say
I rent there transeiver and now that it is broken they want to charge me 120 (minimum) to see about fixing it! If you call there number and need maintenance they will p;ut you on hold for over 20 minutes but if your looking to buy and select the appropriate number after the robot voice asks then you can get a sales rep in less then 2 minutes! They are eager to sell but not eager to maintain!
Supposed to get up to 25mbps, on average we get 4mbps, terrible company to deal with
Xplornet cant even provide internt over 10 mps went we are paying for 25 and the price is 50 to 60 more then if we lived 15 minutes away how is this legal. They lie about fast and reliable internet it's down so low at all time of the day or night
We should be talking to a class action lawyer, they make it sound like you can use up to your allotted data, but when you can't stream video like their commercials advertise, this is misleading. If you pay for a 10mb connection, 1 or 2 mb connections are not acceptable, especially when you are within your allotted usage.
This Company had enough 'fun' scamming all of the rural community.
This company is horrible! They are disrespectful and dont care that their service sucks! They are always full of excuses. We lost our internet for 21 days and had to pay $226 out of our own pocket to have it reinstalled. They were telling/selling us a stronger signal than what we actually had by 2x. This company are crooks and need to be shutdown.
Terrible internet service. Frequent outages or throttling to unusable levels. I have never seen 25mbs download. The typical high is 5mbs max.