Government Needs To Stop Xplornet Communications Inc.

We need a company to provide the services we pay for!

Substandard service = theft of my $$$

Their equipment at the tower I was on failed and it's too old to be repaired. Tried getting on the faster LTE and they said it was full. My only option was to get satellite at a speed of 25 mb/sec. It's almost as slow as my old 1.5 mb/sec. The tech told me that the ping rate for LTE is different than for satellite, so a 25 mb/sec satellite is like a 2.5 mb/sec LTE. They like to use big numbers so you think you're getting more than you are...and they NEVER say "UP TO". The old system was $50 a month, and the satellite is $110 a month. I'm sorry, but I can't afford a 125% higher bill every month. When their installer company from 500 km away sent a guy to install the dish he said he had only been doing this as a part time job for a couple months. His install looked like a butcher did it. He was likely not making any money, and had no skin in the game, so slap it up and charge again when it doesn't work in a week. To sum it up, satellite is barely faster than my old 1.5 mb/sec LTE system was.

Their feed drops dramatically, far below what I'm paying for as soon as I start using it. Worst internet service.

they keep taking and taking

8 years of lies, price gouging, throttle.... Waiting on Starlink thank God.... Let's go Xplornet.

my speed I see is reminiscent of dial-up days, waiting for my modem to buzz and ding!!!!!!!!!!!!!!

We need to stop Xplornet from running their non-existent internet.

Xplornet is a joke. Only at 3am is it good to game. 1mb download, stone age upload. Ping 300-400

Xplornet sucks! Have already filed a complaint with the CCTS, though nothing will be done. What would happen if I bought a new TV and it only worked half the time? They are frauds!

A truly awful company. My 5 years as a customer was traumatizing.

We demand change. Xplornet is a joke.

Tired of this company taking advantage of its customers..

Disgraceful service.

I’ve been battling, Xplornet for well over 12 years. I’ve caught them in so many inconsistencies and lies. Recently when I kept going over in my data for 2 months I pointed out that I shut my modem off after 12am until 6am. They gave me a list of my most used programs….funny part of it said I used Call of Duty (video game) and Disney +, which I don’t own either. I confronted them on this, and 2 days later they coincidentally “made a mistake” and provided me with the explanation that they looked at the wrong modem, despite 2 days of confirmation and arguing that they absolutely had the right modem. Since confronting them, amazingly I have not even come close to going over again. Yet I was still forced to pay overage fees.

Can't use it for much other than very basic stuff, definitely not high speed. Lack of affordable packages above 100gig which is a ridiculous cap especially during this pandemic

Paying for a service I don't receive.

I've been cheated, lied to, and without the service I pay for, for over 12 months. I have zero other options where I live except for xplornet. It's horrendous how they manage their company, customer service and their services.

Lucky to get 2mbps up and down for months now, was advertised atleast 25mbps essentially being throttled for 100$ a month.

Total ripoff! Never close to download speeds promised, either from towers or direct satellite feed!