Inmate Family's & Supporters Demand Investigation of MCI/Global Tel Link

Anita Wills
Anita Wills 105 Comments
746 Signatures Goal: 2,500

We the undersigned are demanding an investigation of Global Tel Link, and their practices. They are taking money's from inmates families and then blocking their calls with no notice. Global Tel is now forcing inmates families to prepay for phone cards. They have no means of reimbursing family members who pay money and are blocked. They have no means of reimbursing family members who may not use the money they prepay. The prepayment is money in GTL's pockets along with the exclusive contracts they have with throughout the United States. We are also demanding that the Prison Systems dealing with Global Tel Link, cease doing business with them.

They are in exclusive contracts with Prisons throughout the United States to provide phone service between inmates and their families. Even when phone companies allow collect calls GTL is charging the inmates families upfront. Inmates who make collect calls have no option but to use Global Tel Link here in California. Their tactics put an unfair burden on families whose only contact may be through phone calls. Global Tel Link is well aware of this and takes advantage of inmate families, in order to make a profit. Although we have complained in the past, Global Tel Link continues to receive contracts from States with no repercussion. Global Tel Link’s business practices have deteriorated even more since, merging with MCI, a failed Telecommunications Company.

In the past Global Tel Link has:

1. Blocked phone calls from certain phone numbers, so that consumers are forced to set up a prepaid account.
2. Overcharged for accounts and did not refund monies to customers.
3. Cut inmate calls short, but did not credit the customers account.
4. Had no live person to talk to when customers have complaints.
5. Provided no means for customers to file complaints.
6. Does not have one specific location in which customers can complain to an Administrator.
7. Required customers to set up an account, even when their provider (AT&T, Verizon, Comcast), allows collect calls. Thereby adding an unnecessary financial burden on customers.

Global Tel Link, has a monopoly on the prison phone market, and is making millions of dollars in contracts, customer accounts, and prepaid fees. We are asking the FCC, FTC, Consumer Affairs offices, and our State and Federal Representatives to investigate Global Tel Link, on our behalf. We are consumers, taxpayers, voters, and citizens who do not deserve this treatment.

Why have the states given exclusive contracts to Global Tel Link? We have a right to know why a Sweetheart deal was made with MCI/Global Tel Link. Why was MCI, allowed to merge with Global Tel Link? Why is it that customer complaints against Global Tel Link are ignored? Why was Global Tel Link recently given a contract to charge inmates families for collect phone calls to cell phones? We demand an answer to these questions, an investigation of Global Tel Link, and any other phone company dealing with Collect Phone Calls between inmates & their families.

Sponsor

Anita L. Wills Occupy 4 Prisoners

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  • Barbara Mills
    Barbara Mills United States, Orange
    Mar 29, 2017
    Mar 29, 2017
    They are telling me I have get aa count my grandson has been calling me fo a year and half And all a sudden he can't call me
  • Rachel Cottrell
    Rachel Cottrell United States, Clarksville
    Mar 08, 2017
    Mar 08, 2017
    Bunch of rude, inconsiderate, thieves. Money is just disappearing from my account with gtl and I keep getting excuses as to why.
  • Roxanne
    Roxanne United States, Phoenix
    Feb 23, 2017
    Feb 23, 2017
    My calls are blocked
  • Heather Davis
    Heather Davis United States
    Dec 04, 2016
    Dec 04, 2016
    Fix this.
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746

Signatures

  • 5 months ago
    Barbara Mills United States
    5 months ago
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    Rachel Cottrell United States
    5 months ago
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    Roxanne United States
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    Heather Davis United States
    8 months ago
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    Patricia United States
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