Filofax's Faulty Ring Mechanisms- Gaps, Misalignment and Snagging Papers
These problems are frequently existent in brand-new Filofax organisers received through the post when bought directly from the Filofax website, Filofax mail order, or as a replacement for a faulty organiser; from other authorised online retailers; or may exist in Filofax organisers for sale in authorised retailers on the high street, including, but not limited to, Filofax Pen and Paper on Conduit Street in London (several Filofax organisers with faulty ring mechanisms in stock on 16/03/13).
Often these problems occur spontaneously where there was no ring mechanism problem before, where the Filofax organiser has had normal use, it has not been mistreated, and with limited wear-and-tear otherwise.
The petitioners and those who have signed this petition demand this situation to be remedied. They argue that Filofax organisers are considerably expensive products, and that the quality of the products and quality control are not up to standard. The customers whom you serve are loyal and in many cases have bought multiple personal organisers of the Filofax brand; however, many of the people who have signed this petition have already stopped buying and utilising your products, choosing to buy products from rival companies, or are willing to stop using Filofax brand products in the future, which is well publicised on many personal blogs, on www.philofaxy.com, and the Filofax for Philofaxy Fans facebook group. The cost of the boycotting of Filofax branded products by your loyal customers, and the replacement of faulty Filofax personal organisers by your worldwide operation, would have significant financial repercussions for your company.
Therefore, we demand that the poor quality ring mechanisms, which have been utilised in Filofax personal organisers in recent years (in marked comparison to the better quality ring mechanisms present in Filofax organisers of the 1980s and early 1990s) are to be abandoned, and much better quality ring mechanisms are to be adopted for Filofax personal organisers which are to be made in the future, with a personal assurance to the Philofaxy community that these changes are to be implemented as soon as possible.
Updates
March 20, 2013
I have spent the last few days reading through your experiences and it is heartbreaking to see how many of you have had your notes ruined by these faulty rings. I am currently compiling all of these accounts into a formal document to send directly to their quality control department so they can no longer ignore the scale of this frustration.
March 20, 2013
Seeing this kind of momentum confirms that I am not the only one frustrated by these ruined pages and misaligned rings. It is clear that my disappointment with these faulty organizers is shared by a community that simply wants the quality we paid for.
Reached 100 supporters
March 20, 2013
7 Comments
I bought filofax a5 original patent in one week I discoverd an gap in de ring system and de rings didn,t close welk.
I bought filofax a5 original patent in one week I discoverd an gap in de ring system and de rings didn,t close welk.
YES! My first Filofax was bought at Harrod's in London in 1979. It still works. The new one is less than a year old and one ring is out of alignment!!
It's the second time I get a Filofax Fusion with faulty rings. First it was a personal, now an A5. I'm fed up. I'll return it and decide if I'll try another model or if I'll buy an organiser from another brand.
I have a brand new Malden and the rings are misaligned and have gaps! I ordered from Filofaxusa.com as of Sept 2014. If my next comes with faulty rings I'm getting something else from someone else. FIX THE RINGS!
My Malden came totally smashed ring caved in!
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Filofax's Faulty Ring Mechanisms- Gaps, Misalignment and Snagging Papers
These problems are frequently existent in brand-new Filofax organisers received through the post when bought directly from the Filofax website, Filofax mail order, or as a replacement for a faulty organiser; from other authorised online retailers; or may exist in Filofax organisers for sale in authorised retailers on the high street, including, but not limited to, Filofax Pen and Paper on Conduit Street in London (several Filofax organisers with faulty ring mechanisms in stock on 16/03/13).
Often these problems occur spontaneously where there was no ring mechanism problem before, where the Filofax organiser has had normal use, it has not been mistreated, and with limited wear-and-tear otherwise.
The petitioners and those who have signed this petition demand this situation to be remedied. They argue that Filofax organisers are considerably expensive products, and that the quality of the products and quality control are not up to standard. The customers whom you serve are loyal and in many cases have bought multiple personal organisers of the Filofax brand; however, many of the people who have signed this petition have already stopped buying and utilising your products, choosing to buy products from rival companies, or are willing to stop using Filofax brand products in the future, which is well publicised on many personal blogs, on www.philofaxy.com, and the Filofax for Philofaxy Fans facebook group. The cost of the boycotting of Filofax branded products by your loyal customers, and the replacement of faulty Filofax personal organisers by your worldwide operation, would have significant financial repercussions for your company.
Therefore, we demand that the poor quality ring mechanisms, which have been utilised in Filofax personal organisers in recent years (in marked comparison to the better quality ring mechanisms present in Filofax organisers of the 1980s and early 1990s) are to be abandoned, and much better quality ring mechanisms are to be adopted for Filofax personal organisers which are to be made in the future, with a personal assurance to the Philofaxy community that these changes are to be implemented as soon as possible.
Updates
March 20, 2013
I have spent the last few days reading through your experiences and it is heartbreaking to see how many of you have had your notes ruined by these faulty rings. I am currently compiling all of these accounts into a formal document to send directly to their quality control department so they can no longer ignore the scale of this frustration.
March 20, 2013
Seeing this kind of momentum confirms that I am not the only one frustrated by these ruined pages and misaligned rings. It is clear that my disappointment with these faulty organizers is shared by a community that simply wants the quality we paid for.
Reached 100 supporters
March 20, 2013
7 Comments
I would like to buy a new Filofax to replace my early nineties one. Not I am worried that maybe the quality has gone down?
I bought filofax a5 original patent in one week I discoverd an gap in de ring system and de rings didn,t close welk.
I bought filofax a5 original patent in one week I discoverd an gap in de ring system and de rings didn,t close welk.
YES! My first Filofax was bought at Harrod's in London in 1979. It still works. The new one is less than a year old and one ring is out of alignment!!
It's the second time I get a Filofax Fusion with faulty rings. First it was a personal, now an A5. I'm fed up. I'll return it and decide if I'll try another model or if I'll buy an organiser from another brand.
I have a brand new Malden and the rings are misaligned and have gaps! I ordered from Filofaxusa.com as of Sept 2014. If my next comes with faulty rings I'm getting something else from someone else. FIX THE RINGS!
My Malden came totally smashed ring caved in!
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I would like to buy a new Filofax to replace my early nineties one. Not I am worried that maybe the quality has gone down?