Kate Bernasconi 0

Filofax's Faulty Ring Mechanisms- Gaps, Misalignment and Snagging Papers

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Please sign this petition to inform and protest to Filofax Limited about the frequently occurring ring mechanism problems, including (but not limited to) misalignment, gapping, and snagging papers.
These problems are frequently existent in brand-new Filofax organisers received through the post when bought directly from the Filofax website, Filofax mail order, or as a replacement for a faulty organiser; from other authorised online retailers; or may exist in Filofax organisers for sale in authorised retailers on the high street, including, but not limited to, Filofax Pen and Paper on Conduit Street in London (several Filofax organisers with faulty ring mechanisms in stock on 16/03/13).
Often these problems occur spontaneously where there was no ring mechanism problem before, where the Filofax organiser has had normal use, it has not been mistreated, and with limited wear-and-tear otherwise.

The petitioners and those who have signed this petition demand this situation to be remedied. They argue that Filofax organisers are considerably expensive products, and that the quality of the products and quality control are not up to standard. The customers whom you serve are loyal and in many cases have bought multiple personal organisers of the Filofax brand; however, many of the people who have signed this petition have already stopped buying and utilising your products, choosing to buy products from rival companies, or are willing to stop using Filofax brand products in the future, which is well publicised on many personal blogs, on www.philofaxy.com, and the Filofax for Philofaxy Fans facebook group. The cost of the boycotting of Filofax branded products by your loyal customers, and the replacement of faulty Filofax personal organisers by your worldwide operation, would have significant financial repercussions for your company.

Therefore, we demand that the poor quality ring mechanisms, which have been utilised in Filofax personal organisers in recent years (in marked comparison to the better quality ring mechanisms present in Filofax organisers of the 1980s and early 1990s) are to be abandoned, and much better quality ring mechanisms are to be adopted for Filofax personal organisers which are to be made in the future, with a personal assurance to the Philofaxy community that these changes are to be implemented as soon as possible.


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