The Internet service is horrible!! Nobody should be paying the high prices for what they give you.
J
Jennifer Beck
10 years ago
High cost, bad connection service. Either too slow or just drops. So frustrating. We are out in the country and do not have another provider, otherwise we would have switched already.
J
John Hartmann
10 years ago
Always have something to say on why it's not working
A
Amy cox
10 years ago
It never works
A
Anonymous
10 years ago
Paying for Internet but never having connection, even though we have been told multiple times it would be fixed.
E
Erin Rew
10 years ago
We were told we would get 6mbs, but we received .75 mbs!
A
Amanda Tepen
10 years ago
I pay for what they call high speed service, but high speed is not what I'm getting! Takes hours to download anything, always in and out of service!
L
Lacey Davis
10 years ago
We have no other option for internet. We have at least 10 days a month that we can't even use the internet. Cancelled Netflix, Hulu, and Amazon because it just skips.
D
Delbert woods
10 years ago
We broke from them it's a joke out here with frontier!
J
Janelle clore
10 years ago
The prices were so high for service that was so crappy!!!! There was no other providers available in the area until just recently. They offer new customers better deals than existing customers. Everytime there was a problem they would always blame the router or modem ..... So they needed to send a tech out everytime. We work m-f so we were always charged because they had to come out on the weekend. There was a 4 hour window in the repair time that you had to stay home and hope they showed up. Usually 15 mins before the end of the window. Customer service very seldom resolved our issues. Our house burnt down in 13' and they wouldn't freeze our service until the house was rebuilt because we were under a contract. Thier service is a joke!!! We had a security system, a sonos radio and mcell hooked up with a wifi extender (because it couldnt reach more than 20' ) and the service was never consistent! When we would call they always blamed it on the product NOT their crappy service. The products were new and we would call the companies and have them checked for reliability and they were always in tip top shape it was the service!
D
David Alvstad
10 years ago
Slow slow and slower. Been told that this is a high demand area. Really? I live in Mt Olive. B.S.
I miss at&t Internet. But when you live in the country that's not going to happen.
T
Tom Meuth
10 years ago
We are paying for 6 g and can only get about 2.5 they wanted me to go to 20 g I told them why we are paying for 6 and can't even get that. They service is terrible.
A
Ashton hoots
10 years ago
Terrible service all the time.
Z
Zelma Youngblood
10 years ago
I have frontier hsi and its is always slow and freezes
C
Christie Schobernd
10 years ago
Internet is vital for our students Elementary, High school and college.
Slow, days without Internet, 1-2 weeks before a technician ever shows up.
Internet is extremely slow especially for what I pay. Was told by frontier tech to many customers so don't keep upgrading cause it won't help.
Terrible connection, dropped connections constantly, slow speed.
TERRIBLE customer service!!!
So sloooow!
The Internet service is horrible!! Nobody should be paying the high prices for what they give you.
High cost, bad connection service. Either too slow or just drops. So frustrating. We are out in the country and do not have another provider, otherwise we would have switched already.
Always have something to say on why it's not working
It never works
Paying for Internet but never having connection, even though we have been told multiple times it would be fixed.
We were told we would get 6mbs, but we received .75 mbs!
I pay for what they call high speed service, but high speed is not what I'm getting! Takes hours to download anything, always in and out of service!
We have no other option for internet. We have at least 10 days a month that we can't even use the internet. Cancelled Netflix, Hulu, and Amazon because it just skips.
We broke from them it's a joke out here with frontier!
The prices were so high for service that was so crappy!!!! There was no other providers available in the area until just recently. They offer new customers better deals than existing customers. Everytime there was a problem they would always blame the router or modem ..... So they needed to send a tech out everytime. We work m-f so we were always charged because they had to come out on the weekend. There was a 4 hour window in the repair time that you had to stay home and hope they showed up. Usually 15 mins before the end of the window. Customer service very seldom resolved our issues. Our house burnt down in 13' and they wouldn't freeze our service until the house was rebuilt because we were under a contract. Thier service is a joke!!! We had a security system, a sonos radio and mcell hooked up with a wifi extender (because it couldnt reach more than 20' ) and the service was never consistent! When we would call they always blamed it on the product NOT their crappy service. The products were new and we would call the companies and have them checked for reliability and they were always in tip top shape it was the service!
Slow slow and slower. Been told that this is a high demand area. Really? I live in Mt Olive. B.S. I miss at&t Internet. But when you live in the country that's not going to happen.
We are paying for 6 g and can only get about 2.5 they wanted me to go to 20 g I told them why we are paying for 6 and can't even get that. They service is terrible.
Terrible service all the time.
I have frontier hsi and its is always slow and freezes
Internet is vital for our students Elementary, High school and college.