File a class action lawsuit against Frontier Internet services
275 Comments
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misty gr
10 years ago
My internet never works can't get my phone to connect to it or anything and still pay the bill faithfully
M
Mary Whitsell
10 years ago
I work from home and the unpredictability is extremely frustrating. I have had to have internet installed at my mothers house for a backup plan. This is a huge extra cost to me.
J
Jen albrecht
10 years ago
Frontier has been horrible!! And customer service is less than mediocre. I pay for high speed and get sloth speed.
R
Rebecca Marchiori
10 years ago
Frustrating just plain frustrated with lack of change or effort to put forth a better product.
L
Lesa
10 years ago
Very slow and not reliable. I work from home and have to have it all day and have lots of down time due to outages and such. Very frustrating when I only have DSL and am paying so much
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Mark Heitzman
10 years ago
Frontiernet has provided the worst internet service possible and customer support is terrible also. They are very rude and undependible.
C
Christine Daugherty
10 years ago
Very slow and I have to reset the modem at least 3 times a day
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Haley mellenthin
10 years ago
I can hardly even get netflix to load. Says I have high speed and it's not high speed at all it's just as slow back when my mom had the old dial up .
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Brandy Olroyd
10 years ago
We have been having slow speeds, and no interest at all, at times for a very long time. We call, they send a tech out, it is OK for a few days, and then we are right back where we started. We have been told they are replacing lines and that's problem, but I would think at some point in the last several months those lines would have been completed at least in the area we live. Additionally we have a line just draped across our fence that has needed to be buried for a VERY long time, but it's still there. I have been wanting to start working from home for a while using telepractice, but am afraid to even start due to the sketchy nature of the Internet and the business would rely solely on Web conferencing.
Plus we are paying a monthly fee, but not getting anything comped on the bill for sketchy service.
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Barb Maples
10 years ago
Frontier internet service is terrible. I am paying high dollar for my service which I have found I pay more than others pay for the same service who are not on an intro offer. (not sure how that is even legal) I have tried on several occasions to sign up for other more affordable services but I am denied, always told I must be a new customer. It has been about 5-6 years since the high speed was even accessible. It started out fairly decent but that didn't last long. Within a year or two the service was out frequently. When I call for service they force me to create a "ticket" and I often times am made to wait 5-7 days to have service restored. There are never credits applied to my account. They require me to make several calls for this to happen. But even so, the credits are never applied to my statement. It is impossible to watch Netflix with Frontier service. High speed internet should be sufficient to do so. That's what I pay for but interestingly enough, it doesn't work that way. The service is notorious for Saturday afternoon outages of 3-4 hours duration. The customer service is usually not very helpful and can rarely answer questions. They seem to be on the other side of the World, not knowing what is happening in our locale.
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Anonymous
10 years ago
Frintier is horrible, the service is horrible have had them to howl use 4/5 times to fix but still sucks shuts down daily they will not give credits or offer any kind of compensation!
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Meghann Heaton
10 years ago
Been paying for it since July. Its terrible internet service! I barely can load videos.
J
Jennifer Pfleger
10 years ago
Internet sucks and cuts in and out and never works. We have a bad pole outside and they refuse to replace/repair it.
S
Shelby
10 years ago
We are only getting at most 1.2.kbs
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Anonymous
10 years ago
Frontier internet sucks ! It's slow at best when it even works ! Worst service ever !
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Jacob Sebeschak
10 years ago
I've been paying for "high speed" for 5 years and can't even hardly watch YouTube without buffering
S
Sandra Welch
10 years ago
Less that mediocre service. We are paying for next to nil internet. Very disappointed.
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Ben Tyler
10 years ago
DSL internet is on/off frequently throughout day. And when working it is less then optimal speed. Wish we could use someone else.
J
Jessica Suhling
10 years ago
My mother and grandmother were loyal customers of frontier for many many years and always got the run around of why their service is so terrible. Their home was to far from the hub...the wires are bad.. the computer is to slow to keep up..the router is bad...etc etc. It's pretty sad when you are almost the only internet provider in an area and you can spend the money to better your customers experience that is pathetic! Wouldn't you want to grow your business not destroy it? I'm glad I don't have to have them!
C
cyndi
10 years ago
Never could get logged on, would constantly loose connection, worst service, customer service no help. Finally went to a new provider and now no problems..
My internet never works can't get my phone to connect to it or anything and still pay the bill faithfully
I work from home and the unpredictability is extremely frustrating. I have had to have internet installed at my mothers house for a backup plan. This is a huge extra cost to me.
Frontier has been horrible!! And customer service is less than mediocre. I pay for high speed and get sloth speed.
Frustrating just plain frustrated with lack of change or effort to put forth a better product.
Very slow and not reliable. I work from home and have to have it all day and have lots of down time due to outages and such. Very frustrating when I only have DSL and am paying so much
Frontiernet has provided the worst internet service possible and customer support is terrible also. They are very rude and undependible.
Very slow and I have to reset the modem at least 3 times a day
I can hardly even get netflix to load. Says I have high speed and it's not high speed at all it's just as slow back when my mom had the old dial up .
We have been having slow speeds, and no interest at all, at times for a very long time. We call, they send a tech out, it is OK for a few days, and then we are right back where we started. We have been told they are replacing lines and that's problem, but I would think at some point in the last several months those lines would have been completed at least in the area we live. Additionally we have a line just draped across our fence that has needed to be buried for a VERY long time, but it's still there. I have been wanting to start working from home for a while using telepractice, but am afraid to even start due to the sketchy nature of the Internet and the business would rely solely on Web conferencing. Plus we are paying a monthly fee, but not getting anything comped on the bill for sketchy service.
Frontier internet service is terrible. I am paying high dollar for my service which I have found I pay more than others pay for the same service who are not on an intro offer. (not sure how that is even legal) I have tried on several occasions to sign up for other more affordable services but I am denied, always told I must be a new customer. It has been about 5-6 years since the high speed was even accessible. It started out fairly decent but that didn't last long. Within a year or two the service was out frequently. When I call for service they force me to create a "ticket" and I often times am made to wait 5-7 days to have service restored. There are never credits applied to my account. They require me to make several calls for this to happen. But even so, the credits are never applied to my statement. It is impossible to watch Netflix with Frontier service. High speed internet should be sufficient to do so. That's what I pay for but interestingly enough, it doesn't work that way. The service is notorious for Saturday afternoon outages of 3-4 hours duration. The customer service is usually not very helpful and can rarely answer questions. They seem to be on the other side of the World, not knowing what is happening in our locale.
Frintier is horrible, the service is horrible have had them to howl use 4/5 times to fix but still sucks shuts down daily they will not give credits or offer any kind of compensation!
Been paying for it since July. Its terrible internet service! I barely can load videos.
Internet sucks and cuts in and out and never works. We have a bad pole outside and they refuse to replace/repair it.
We are only getting at most 1.2.kbs
Frontier internet sucks ! It's slow at best when it even works ! Worst service ever !
I've been paying for "high speed" for 5 years and can't even hardly watch YouTube without buffering
Less that mediocre service. We are paying for next to nil internet. Very disappointed.
DSL internet is on/off frequently throughout day. And when working it is less then optimal speed. Wish we could use someone else.
My mother and grandmother were loyal customers of frontier for many many years and always got the run around of why their service is so terrible. Their home was to far from the hub...the wires are bad.. the computer is to slow to keep up..the router is bad...etc etc. It's pretty sad when you are almost the only internet provider in an area and you can spend the money to better your customers experience that is pathetic! Wouldn't you want to grow your business not destroy it? I'm glad I don't have to have them!
Never could get logged on, would constantly loose connection, worst service, customer service no help. Finally went to a new provider and now no problems..