We need a system where people who work can get an appointment. Not everyone can sit at the phone for 40 minutes only to be told the appointments are all taken.
A
Andrew fish
10 years ago
It's shocking service from GP surgeries over last few years
V
Vanessa Taylor
10 years ago
It's almost like you have to plan ahead and make an appointment, just in case you're ill. It's ludicrous that we can't phone and get an appointment on the same day, even after my surgery I had to wait 4 days. Why on earth was the crown walk in centre closed, it solved all of our problems and took the pressure off of the other surgeries.
C
charley smith
10 years ago
Something desperately NEEDS to be done, patients are suffering.
P
paula johnson
10 years ago
This town is growing all the time, so we desperately need more doctors, just not enough.
J
Joy Taylor
10 years ago
I have no complaints whatsoever with the GPs and nurses, and have always been very happy with the treatment and advice I have received. Likewise the reception staff have always been very helpful but the current system just doesn't work or even make any sense?!? I feel sorry for the staff having to deal with a rubbish system and more than likely also having to deal with MANY complaints!!! Something has to change....fast!
L
Lisa foster
10 years ago
2 hours sit and wait when your ill and coughing non stop is not good enough
B
Beverley Chapliin
10 years ago
Had to sit & wait almost 4 hrs to see a doctor.Not impressed!
T
Teresa Bennett
10 years ago
Even though I'm poorly I'm not going to bother ringing the surgery to try and get an appointment! It'll either get better or worse in which case I'll go to A&E . Not ideal but at least I'll get seen
K
Kirsty Sparrow
10 years ago
Featured
It's crazy and will get worse. More and more houses being built, yet no sign of the infrastructure to support it. This town is big enough now to justify having a minor injuries unit really. They should never have closed the walk in centre either.
C
Coral
10 years ago
Current system used at the surgery is shocking! Can never get an appointment and told to phone on the day but the phone just rings!!
S
Sheila Sharpe
10 years ago
Something needs to be done it's beyond a joke now
S
Seyla cervera
10 years ago
It's really frustrating when you call in the morning because your baby has been up all night with a temperature or being sick and the phone is always busy, while you are doing this your baby still being sick and whingey on you but you can't leave the phone and finally it gets answered and they tell you all the appointments have gone!!!
When you finally get an appointment and go down to the surgery they've got a board up stating that 247 appointments(or whatever figure that month was) were missed and not cancelled so someone else could have it, so the problem isn't just the surgery, it's also people miss using the service
C
Clare Reeve
10 years ago
I am so glad someone is doing something. Even when you do ring back when you're told to, you wait in a queue of sometimes more than 10-15 people, only to then be told, 'oh sorry, you've missed the last appointment we had, call back tomorrow'. Its just not working and its about time that they did something about it! Good luck! :)
R
Rose Felloni
10 years ago
getting an appointment at Christmas Maltings is an absolute joke, in the three weeks you have to wait for an appointment you are either over your problem or it has got to a state of being too far gone to be helped,
T
toni sanders
10 years ago
Definitely need a change .can't even book an appointment a couple months out.
T
Tina woodsell
10 years ago
Should never have got rid of drop in centre trying to get a doc app is rediculous not everybody has got hours to wait at drop in
M
mandy Jefferson
10 years ago
sometimes you need an appointment but not ill enough to take day off work. i never hardly use doctors i have to wait 3 weeks for appointment i am diabetic but i dont get my shift pattern for 2 weeks so i have to ring back then and get appoint 2 weeks later so i wait 4 weeks for appointment. cant ring at 8am as somepeople leave for work then so what do you take day off hoping you can get appointment to be told at 8.05 all appointments have gone. Its like going back to the 1960s why not have a triage that can assess if you need to see doctor or can just do prescriptions for basic things like antibiotics etc. Bring back walk in centre.
B
Bryony Coleman
10 years ago
I had an infection in my ear and couldn't get an app so I had to speak to a doc on the phone who prescribed antibiotics. I had an allergic reaction but couldn't stop taking them a the infection made me very ill too. Couldn't get to see or speak to a doc so I had to carry on taking the antibiotics and suffer. Totally unavoidable and the receptionist weren't understanding or helpful either. Had to have time off early to deal with it too.
A
Angela Park
10 years ago
Featured
36 calls to the surgery, only to get answered that the appointments released have already gone, try again tomorrow.
And why did they have to amalgamate two surgeries, I never experienced before having to wait months for an appointment, until they merged...
We need a system where people who work can get an appointment. Not everyone can sit at the phone for 40 minutes only to be told the appointments are all taken.
It's shocking service from GP surgeries over last few years
It's almost like you have to plan ahead and make an appointment, just in case you're ill. It's ludicrous that we can't phone and get an appointment on the same day, even after my surgery I had to wait 4 days. Why on earth was the crown walk in centre closed, it solved all of our problems and took the pressure off of the other surgeries.
Something desperately NEEDS to be done, patients are suffering.
This town is growing all the time, so we desperately need more doctors, just not enough.
I have no complaints whatsoever with the GPs and nurses, and have always been very happy with the treatment and advice I have received. Likewise the reception staff have always been very helpful but the current system just doesn't work or even make any sense?!? I feel sorry for the staff having to deal with a rubbish system and more than likely also having to deal with MANY complaints!!! Something has to change....fast!
2 hours sit and wait when your ill and coughing non stop is not good enough
Had to sit & wait almost 4 hrs to see a doctor.Not impressed!
Even though I'm poorly I'm not going to bother ringing the surgery to try and get an appointment! It'll either get better or worse in which case I'll go to A&E . Not ideal but at least I'll get seen
It's crazy and will get worse. More and more houses being built, yet no sign of the infrastructure to support it. This town is big enough now to justify having a minor injuries unit really. They should never have closed the walk in centre either.
Current system used at the surgery is shocking! Can never get an appointment and told to phone on the day but the phone just rings!!
Something needs to be done it's beyond a joke now
It's really frustrating when you call in the morning because your baby has been up all night with a temperature or being sick and the phone is always busy, while you are doing this your baby still being sick and whingey on you but you can't leave the phone and finally it gets answered and they tell you all the appointments have gone!!! When you finally get an appointment and go down to the surgery they've got a board up stating that 247 appointments(or whatever figure that month was) were missed and not cancelled so someone else could have it, so the problem isn't just the surgery, it's also people miss using the service
I am so glad someone is doing something. Even when you do ring back when you're told to, you wait in a queue of sometimes more than 10-15 people, only to then be told, 'oh sorry, you've missed the last appointment we had, call back tomorrow'. Its just not working and its about time that they did something about it! Good luck! :)
getting an appointment at Christmas Maltings is an absolute joke, in the three weeks you have to wait for an appointment you are either over your problem or it has got to a state of being too far gone to be helped,
Definitely need a change .can't even book an appointment a couple months out.
Should never have got rid of drop in centre trying to get a doc app is rediculous not everybody has got hours to wait at drop in
sometimes you need an appointment but not ill enough to take day off work. i never hardly use doctors i have to wait 3 weeks for appointment i am diabetic but i dont get my shift pattern for 2 weeks so i have to ring back then and get appoint 2 weeks later so i wait 4 weeks for appointment. cant ring at 8am as somepeople leave for work then so what do you take day off hoping you can get appointment to be told at 8.05 all appointments have gone. Its like going back to the 1960s why not have a triage that can assess if you need to see doctor or can just do prescriptions for basic things like antibiotics etc. Bring back walk in centre.
I had an infection in my ear and couldn't get an app so I had to speak to a doc on the phone who prescribed antibiotics. I had an allergic reaction but couldn't stop taking them a the infection made me very ill too. Couldn't get to see or speak to a doc so I had to carry on taking the antibiotics and suffer. Totally unavoidable and the receptionist weren't understanding or helpful either. Had to have time off early to deal with it too.
36 calls to the surgery, only to get answered that the appointments released have already gone, try again tomorrow. And why did they have to amalgamate two surgeries, I never experienced before having to wait months for an appointment, until they merged...