Demand answers from Modality

Cannot get an appointment during crucial recent health issues. I have had to pay privately for GP referrals and follow up treatments

I apparently have osteoporosis or God forbid myeloma. I am awaiting results, it has taken 3 months and do you think I have seen anyone face to face, If it wasn’t for my absolutely amazing osteopath I wouldn’t even be in the system! Feeling very disappointed especially as my Mother had osteoporosis and I asked for a scan 6 years ago.

Luckily I haven't needed help so haven't experienced the problem. However feel I should add my signature in support of those that have.

The staff at Crawley Down seem to be doing their best but the whole appointment system seems to be a mess.

Something has to change. Not currently fit for purpose.

All complaints apply equally to Judges Close surgery.Appointments 'system' not fit for purpose!

Totally unacceptable ‘service ‘ !!! Impossible to get an appointment even non urgent appointments are seemingly fully booked 3 weeks in advance and ridiculously difficult to get . This current situation is causing so much unnecessary strain and stress in A&E departments let alone potentially having long term affects on the health and well being of patients . Please please help us get back to the wonderful efficient health service we had pre covid .

Please don't let any more people suffer and not want to contact a doctor because they are so upset and frustrated!!

I totally agree with this petition.

Extraordinarily difficult to get an appointment when needed. Thank heavens for the Crawley Walk In Centre!

Modality provides a sub standard service compared to the original practices

The situation is dangerous. I have two disabled children and I’m a carer, we cannot access the support and services we urgently need.

Was on the phone for over an hour every day, for 2 weeks before I got an appointment which A&E sent me to get

Ever since MODALITY became involved the level of service has been awful. Phone calls taking an hour to be answered or sometimes never answered at all. The near impossibility of getting to see a doctor in person. Problems with prescriptions. What is more the staff simply don't care and make no secret that they don't care.

We need answers before there is a huge calamity!!

My family can’t get appointments, we have medical issues we can’t address with a doctor and self medicate which I feel is a dangerous, but a necessary action given the fact we are unable to make appointments

I phone ever day for an appointment at 8.30 and can never get one, aftet i have taken my children to school i go in person and still can get an appointment, it been like this months extremely unhappy with the service there must be a better way to manage appointments.

As per all the items raised in the petition attached. Treat us like customers not like an inconvenience. After all we pay your wages as tax payers.

Every route to getting an appointment seems to be blocked - no online appointments, no Push Dr, and if you go to the Surgery at 8.00 am you are told you have to phone. Until recently there was a phone system that said you were , say 7th in the queue, but gave option for Receptionist to phone you when it was your turn. This option has also disappeared. As we are older, we feel very anxious about this appalling service. We get the impression we are a nuisance & perhaps we will just go away.

Unable to get through on the phone, removed from the push doctor list, and gave me incorrect information when applying for my shotgun licence renewal and in the end refused to give me medical records