There seems never to be any response to test results and follow up from doctors or nurses. One has to spend hours calling after 2pm, usually without response and without the opportunity to discuss the results with a doctor.
A
Anne Stone
3 years ago
I do not understand the current inefficiencies or why so many changes are being undertaken for systems that have worked well in the past and takes extra time.
A
Anonymous
3 years ago
I worked here and the truth behind this place is awful
C
Clive Currier
3 years ago
This is with reference to the Modality practice at Crawley Down, West Sussex. Yesterday and today tried to get an appointment and experienced the same dreadful response as other complainants- “no appointments available, call back tomorrow” - with no indication of whether or not any appointments might be available. Placing all responsibility on the patient (who by definition, has already got enough to concern them, to do the work and bear the strain of worry besides their prevailing medical need. A completely uncaring approach and not worthy of the description Health SERVICE. There is no service and this needs to change as a matter of urgency.
V
Valerie King
3 years ago
When I called Crawley Down I was 25 in the queue, only to be told, no appointments after an hour wait. Try tomorrow? No point. It’s the same every day.
E
Emma Kelf
3 years ago
Been trying to get an appointment since last week never visit doctor unless absolutely necessary but now being told i have to see a nurse in Crawley down its a doctor i need to see shocking service shocking appointment line cant get an appointment
A
Andrew robertson
3 years ago
Joke of a service. 4 weeks to get a telephone appointment. Joke
K
Kevin Biggs
3 years ago
Happy to sign. Sad for having to resort to another petition to get answers and hopefully action
A
Annabelle Hewson
3 years ago
As someone who has worked for the NHS for 71/2 years (in a busy hospital , in blood sciences lab) and been a patient at Ship st for over 20 years, along with my 3 children. I know only too well how broken and over stretched the NHS systems are but Ship st is on another level and I also know some of the things they tell you are not true!
I want answers to the questions. The patient care being offered at Ship st is abominable. My daughter is a type 1 diabetic and we have had to source most of her treatment and care through UCL hospital in london, as Ship st have failed on many occasions to provide the necessary care. I was told by Dr. Flatman when they blocked my access to mias repeat prescriptions just before her 11th birthday, causing me to have to buy needles and blood glucose strips and I’m a single parent. I mentioned this at the appointment to gain proxy access for Mia and was told that they were, “running a business and if I wanted to make a complaint I could”. Mia asked me why the Dr was so angry I said I had no idea. This is just one example of many many situations which I find totally unacceptable from a community care provider.
K
Kerry Nottage
3 years ago
Such a shocking service since lockdown. It is putting patients lives at great risk.
A
Arenda Kuschke
3 years ago
Had blood tests and scans done. 4 months still no feedback
L
Louise Roach
3 years ago
On behalf of my elderly dad who is a patient of ship st/modality. Recently we have consistently had min 10mins wait PER PLACE in phone queue, usually 60+ mins - not acceptable wait times to get through.
A
Anonymous
3 years ago
Can’t believe some third world countries are run better than this
C
Charlotte Wall
3 years ago
I ordered my prescription on 10th March, the GP approved it and yet the pharmacy knew nothing of it. I had to go without my medication for 3 days
M
Marie Ovenden
3 years ago
Apalling, complete downgrade in services
C
Claire warner
3 years ago
Routine appointments- no clear process or procedures
J
Julie Hudson
3 years ago
People saying service is okay , must be very lucky or have shares lol
A
Anonymous
3 years ago
Please respond to accurate statement of events and experience. The level of taxation / funding I personally invest requires a greater level of service... I am a customer first, a patient second, I do feel we are receiving value for money.
It’s disgusting how long anything takes.
It’s just not good enough
There seems never to be any response to test results and follow up from doctors or nurses. One has to spend hours calling after 2pm, usually without response and without the opportunity to discuss the results with a doctor.
I do not understand the current inefficiencies or why so many changes are being undertaken for systems that have worked well in the past and takes extra time.
I worked here and the truth behind this place is awful
This is with reference to the Modality practice at Crawley Down, West Sussex. Yesterday and today tried to get an appointment and experienced the same dreadful response as other complainants- “no appointments available, call back tomorrow” - with no indication of whether or not any appointments might be available. Placing all responsibility on the patient (who by definition, has already got enough to concern them, to do the work and bear the strain of worry besides their prevailing medical need. A completely uncaring approach and not worthy of the description Health SERVICE. There is no service and this needs to change as a matter of urgency.
When I called Crawley Down I was 25 in the queue, only to be told, no appointments after an hour wait. Try tomorrow? No point. It’s the same every day.
Been trying to get an appointment since last week never visit doctor unless absolutely necessary but now being told i have to see a nurse in Crawley down its a doctor i need to see shocking service shocking appointment line cant get an appointment
Joke of a service. 4 weeks to get a telephone appointment. Joke
Happy to sign. Sad for having to resort to another petition to get answers and hopefully action
As someone who has worked for the NHS for 71/2 years (in a busy hospital , in blood sciences lab) and been a patient at Ship st for over 20 years, along with my 3 children. I know only too well how broken and over stretched the NHS systems are but Ship st is on another level and I also know some of the things they tell you are not true! I want answers to the questions. The patient care being offered at Ship st is abominable. My daughter is a type 1 diabetic and we have had to source most of her treatment and care through UCL hospital in london, as Ship st have failed on many occasions to provide the necessary care. I was told by Dr. Flatman when they blocked my access to mias repeat prescriptions just before her 11th birthday, causing me to have to buy needles and blood glucose strips and I’m a single parent. I mentioned this at the appointment to gain proxy access for Mia and was told that they were, “running a business and if I wanted to make a complaint I could”. Mia asked me why the Dr was so angry I said I had no idea. This is just one example of many many situations which I find totally unacceptable from a community care provider.
Such a shocking service since lockdown. It is putting patients lives at great risk.
Had blood tests and scans done. 4 months still no feedback
On behalf of my elderly dad who is a patient of ship st/modality. Recently we have consistently had min 10mins wait PER PLACE in phone queue, usually 60+ mins - not acceptable wait times to get through.
Can’t believe some third world countries are run better than this
I ordered my prescription on 10th March, the GP approved it and yet the pharmacy knew nothing of it. I had to go without my medication for 3 days
Apalling, complete downgrade in services
Routine appointments- no clear process or procedures
People saying service is okay , must be very lucky or have shares lol
Please respond to accurate statement of events and experience. The level of taxation / funding I personally invest requires a greater level of service... I am a customer first, a patient second, I do feel we are receiving value for money.