Have given up on appointments at this practice
Had a breast lump no appointments I’m told phone again gave up after three tries and found another route
Ear infection go to urgent walk in at Crawley I’m told
My colleague a nurse long overdue diabetic review offered with a health care assistant; she declined it should be with a qualified nurse; d
Something needs to change
Used to be an excellent practice
B
B edmunds
3 years ago
Serious failure to meet patients needs. Lives will be lost as a result of this practices inability to provide even the most basic service to it's patients.
L
Liz Humerston
3 years ago
Terrible service boyfriend with uti told a ring back will be in 28 days
The doctor in hospital said write to MP
J
Joy ONeill
3 years ago
Not helpful never appointments what’s happening?
D
David Clarke
3 years ago
Having been a patient at Ship Street for 53 years I am sad to agree with the current critique of Modality. I have had several personal problems dealing with the surgery since Modality took over, the latest of which was a long wait for a new medicine prescribed by a hospital consultant. I took the original script to Ship Street same day for an electronic transcription and delivery by my local pharmacy as usual, which used to take 24 hours. I followed up by emailing, sending a letter, re-visiting the surgery and phoning and it took 26 days for this widely used medicine to arrive!
G
graham Jones
3 years ago
The service at Judges Close which is also run by Modality is extremely poor, Never able to get an appointment and when you do you may end up at Ship Street or Crawley Down. Health Services for the residents of East Grinstead not PROFIT
M
Mr Lee Martin
3 years ago
Seeing a paramedic instead of a doctor was not acceptable. Also when I turned up at ship street, I was told my appointment was over the road at judges surgery.
M
Monica Wood
3 years ago
Impossible to get an appointment. Taking 45 mins holding on phone every time. Absolutely Dreadful service
B
Ben
3 years ago
The whole modality is a joke and cannot work for the people who need to see the doctors
A
Anonymous
3 years ago
Absolute shambles. I was diagnosed with and have been treated for, stage 3 prostate cancer and nothing this place does fills me with any degree of confidence in my care. Aloof, rude and disinterested. I had to send me blood test results to my cancer consultant myself because "Modality cant communicate directly with Royal Surrey Hospital".
A
Anonymous
3 years ago
GP doctors does not do their job. Just want to have experience sacrificing health of the area
J
James smith
3 years ago
Atrocious service that needs resolving asap
S
Scott Briance
3 years ago
Shocking excuse for a health "service" at Modality. Needs to be other options in our town
R
Rita Lethbridge
3 years ago
Appointments to see a doctor or get referral to department at the hospital you need are non existent
B
Brendan van Rooyen
3 years ago
Significant failings from Judges Close on a number of times relating to the care of all family members.
A
Anonymous
3 years ago
I totally agree
P
Peter Shutler
3 years ago
Service from Judges Close has collapsed over the past few years. My nominated doctor left and they didn’t even advise me.
T
Trudy Pitman
3 years ago
Both my daughters have been told both over the phone and at person at ship street surgery that the medication they have been taking for many years was not on the system so to try and get a prescription was a totally nightmare. One of my daughters has to take anti depressants and due to the complete incompetence of the modility system she ran out which caused her mental health to decline this should absolutely never happen and could have ended very badly.
R
Rona Hawes
3 years ago
Modality have destroyed the good reputation of Ship St surgery.
R
Robin Whalley
3 years ago
One of the most irritating issues is not knowing who your assigned doctor is. I have had different doctors contact me out of the blue, a different doctor addressed on my consultant's letter who I have never heard of, and doctors from a different practice apparently looking at my issues. There once was a time when you knew who your assigned doctor was but it is very unsettling to have multiple different doctors spending 5 or 10 minutes looking at your case, each with different view on treatment etc.
As for trying to get an appointment on the phone, it is impossible. I resorted to going into Ship Street to get an appointment for a blood test and the place was virtually empty! I got an appointment within minutes.
Since Modality took over, the practice has gone downhill and is not fit for purpose now. However they have spent money on a new (empty) extension!!
Have given up on appointments at this practice Had a breast lump no appointments I’m told phone again gave up after three tries and found another route Ear infection go to urgent walk in at Crawley I’m told My colleague a nurse long overdue diabetic review offered with a health care assistant; she declined it should be with a qualified nurse; d Something needs to change Used to be an excellent practice
Serious failure to meet patients needs. Lives will be lost as a result of this practices inability to provide even the most basic service to it's patients.
Terrible service boyfriend with uti told a ring back will be in 28 days The doctor in hospital said write to MP
Not helpful never appointments what’s happening?
Having been a patient at Ship Street for 53 years I am sad to agree with the current critique of Modality. I have had several personal problems dealing with the surgery since Modality took over, the latest of which was a long wait for a new medicine prescribed by a hospital consultant. I took the original script to Ship Street same day for an electronic transcription and delivery by my local pharmacy as usual, which used to take 24 hours. I followed up by emailing, sending a letter, re-visiting the surgery and phoning and it took 26 days for this widely used medicine to arrive!
The service at Judges Close which is also run by Modality is extremely poor, Never able to get an appointment and when you do you may end up at Ship Street or Crawley Down. Health Services for the residents of East Grinstead not PROFIT
Seeing a paramedic instead of a doctor was not acceptable. Also when I turned up at ship street, I was told my appointment was over the road at judges surgery.
Impossible to get an appointment. Taking 45 mins holding on phone every time. Absolutely Dreadful service
The whole modality is a joke and cannot work for the people who need to see the doctors
Absolute shambles. I was diagnosed with and have been treated for, stage 3 prostate cancer and nothing this place does fills me with any degree of confidence in my care. Aloof, rude and disinterested. I had to send me blood test results to my cancer consultant myself because "Modality cant communicate directly with Royal Surrey Hospital".
GP doctors does not do their job. Just want to have experience sacrificing health of the area
Atrocious service that needs resolving asap
Shocking excuse for a health "service" at Modality. Needs to be other options in our town
Appointments to see a doctor or get referral to department at the hospital you need are non existent
Significant failings from Judges Close on a number of times relating to the care of all family members.
I totally agree
Service from Judges Close has collapsed over the past few years. My nominated doctor left and they didn’t even advise me.
Both my daughters have been told both over the phone and at person at ship street surgery that the medication they have been taking for many years was not on the system so to try and get a prescription was a totally nightmare. One of my daughters has to take anti depressants and due to the complete incompetence of the modility system she ran out which caused her mental health to decline this should absolutely never happen and could have ended very badly.
Modality have destroyed the good reputation of Ship St surgery.
One of the most irritating issues is not knowing who your assigned doctor is. I have had different doctors contact me out of the blue, a different doctor addressed on my consultant's letter who I have never heard of, and doctors from a different practice apparently looking at my issues. There once was a time when you knew who your assigned doctor was but it is very unsettling to have multiple different doctors spending 5 or 10 minutes looking at your case, each with different view on treatment etc. As for trying to get an appointment on the phone, it is impossible. I resorted to going into Ship Street to get an appointment for a blood test and the place was virtually empty! I got an appointment within minutes. Since Modality took over, the practice has gone downhill and is not fit for purpose now. However they have spent money on a new (empty) extension!!