The funds have finally been released and our accounts are once again accessible. I am deeply appreciative of the 346 people who helped keep the pressure on when this situation felt hopeless. Please remain vigilant regarding your assets and continue to document any future irregularities.
September 10, 2021
Final supporters
Of the 24th.06.2021.
Dear Sirs and Madams,
With this letter we inform you about the current problem related to the fraudulent actions of the Bitrue cryptocurrency Exchange, which acts in the United States. The problem is that the named Exchange blocked the funds in our accounts without presenting any compelling reasons, and also without warning users. With such actions the above named Exchange inflicted material and moral damage to its investors. We would like to emphasize that the Bitrue Exchange has been carrying out its fraudulent activities on the ongoing basis and for a long time, thereby replenishing the ranks of defrauded depositors every day. There is a big quantity of such investers and this quantity is increasing every day. We had a contact with management of the named Exchange where we had trampled to unblock our accounts and give them the opportunity to trade, or withdraw our funds but the Exchange’s management refused us.
Absolutely ridiculous reasons were indicated in the refusal.
And also the Bitrue Exchange refers to the user agreement, in which, as it turned out, the following is indicated: "the Exchange has the right at its own discretion, without specifying any reasons to block the users’ accounts.”
The exchange allowed some of the users to withdraw 4% of all invested funds, and this is the real mockery of the investors of this exchange.
All letters with requests for unblocking accounts are ignored and Bitrue Exchange’s support service does not respond at all, ignoring the requests or responds very rarely and always interprets the reasons for blocking the investors’ funds in different ways. This is a pure scam!
In connection with all of the above, we ask you for assistance in meeting our following requirements:
1) return all the depositors' money in full refund, which is on the balances of their accounts
2) formally apologize for the moral damage caused.
3) to consider the legality of the operation of this bitrue crypto exchange, in particular, in the United States.
4) to check the legality of clause 6 of the agreement when registering the Bitrue exchange
Sincerely yours
Appeal to Gary Gensler
Updates
Reached 250 supporters
August 27, 2021
Reached 100 supporters
June 28, 2021
255 Comments
Believe me, this is the last time I use this exchange. I need to withdraw my funds and forget it as a bad dream. My requests for withdrawal are rejected. My appeal to their support service remains unanswered for several months. This is very unreliable guys ...
Bitrue announced on February 2021 that they had a system glitch that sent accounts to zero. They admitted that accounts were showing zero. They said that would correct it and restore costumers accounts. They never did. They stole my VET and ADA assets.
When you need to withdraw coins, when you need to place orders, it's all up to them. If I haven't earned anything, they let me withdraw it, and as soon as the deposit has significantly increased, they declare you a fraud. It's a super strategy, what can I say.
These sneaky faces are blocking accounts. And then they write in the comments that everything is fine, pretending to be normal people. They write that there is no problem. But it's a lie. I'm a regular user who got his account blocked because he made a lot of money.
All user accounts will be blocked without warning. After all, in their contract in paragraph 6 it is written that they can leave user funds without giving a reason. This is what the SEC should see. Stealing has no place in this world!
Crypto is missing from my account
Robbery!
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The funds have finally been released and our accounts are once again accessible. I am deeply appreciative of the 346 people who helped keep the pressure on when this situation felt hopeless. Please remain vigilant regarding your assets and continue to document any future irregularities.
September 10, 2021
Final supporters
Of the 24th.06.2021.
Dear Sirs and Madams,
With this letter we inform you about the current problem related to the fraudulent actions of the Bitrue cryptocurrency Exchange, which acts in the United States. The problem is that the named Exchange blocked the funds in our accounts without presenting any compelling reasons, and also without warning users. With such actions the above named Exchange inflicted material and moral damage to its investors. We would like to emphasize that the Bitrue Exchange has been carrying out its fraudulent activities on the ongoing basis and for a long time, thereby replenishing the ranks of defrauded depositors every day. There is a big quantity of such investers and this quantity is increasing every day. We had a contact with management of the named Exchange where we had trampled to unblock our accounts and give them the opportunity to trade, or withdraw our funds but the Exchange’s management refused us.
Absolutely ridiculous reasons were indicated in the refusal.
And also the Bitrue Exchange refers to the user agreement, in which, as it turned out, the following is indicated: "the Exchange has the right at its own discretion, without specifying any reasons to block the users’ accounts.”
The exchange allowed some of the users to withdraw 4% of all invested funds, and this is the real mockery of the investors of this exchange.
All letters with requests for unblocking accounts are ignored and Bitrue Exchange’s support service does not respond at all, ignoring the requests or responds very rarely and always interprets the reasons for blocking the investors’ funds in different ways. This is a pure scam!
In connection with all of the above, we ask you for assistance in meeting our following requirements:
1) return all the depositors' money in full refund, which is on the balances of their accounts
2) formally apologize for the moral damage caused.
3) to consider the legality of the operation of this bitrue crypto exchange, in particular, in the United States.
4) to check the legality of clause 6 of the agreement when registering the Bitrue exchange
Sincerely yours
Appeal to Gary Gensler
Updates
Reached 250 supporters
August 27, 2021
Reached 100 supporters
June 28, 2021
255 Comments
Help bring @BitrueOfficial to the law, US citizens are deceived! Dozens of accounts have been frozen for no reason, people have lost money! #Bitrue support was silent for 1.5 months, now they are offering to return 10% of the amount on the balance! This is a fraud!
Believe me, this is the last time I use this exchange. I need to withdraw my funds and forget it as a bad dream. My requests for withdrawal are rejected. My appeal to their support service remains unanswered for several months. This is very unreliable guys ...
Bitrue announced on February 2021 that they had a system glitch that sent accounts to zero. They admitted that accounts were showing zero. They said that would correct it and restore costumers accounts. They never did. They stole my VET and ADA assets.
When you need to withdraw coins, when you need to place orders, it's all up to them. If I haven't earned anything, they let me withdraw it, and as soon as the deposit has significantly increased, they declare you a fraud. It's a super strategy, what can I say.
These sneaky faces are blocking accounts. And then they write in the comments that everything is fine, pretending to be normal people. They write that there is no problem. But it's a lie. I'm a regular user who got his account blocked because he made a lot of money.
All user accounts will be blocked without warning. After all, in their contract in paragraph 6 it is written that they can leave user funds without giving a reason. This is what the SEC should see. Stealing has no place in this world!
Crypto is missing from my account
Robbery!
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Help bring @BitrueOfficial to the law, US citizens are deceived! Dozens of accounts have been frozen for no reason, people have lost money! #Bitrue support was silent for 1.5 months, now they are offering to return 10% of the amount on the balance! This is a fraud!