Skip to main content

Coinbase Customer Support catastrophe

162 Comments

A
andy erdmann
5 years ago

Been locked for 48 hrs no clue what is going on!!

D
David Tierney
5 years ago

I am unable to access my account

T
Toni Flecha
5 years ago

Coinbase robbed me for over $500 that I had just deposited into my coinbase Pro account I'm definitely in getting some resolution.

A
Anonymous
5 years ago

When Coinbase had customer support (telephone) is was terrible! Now, there is NO phone support! Unbelievable in a $100B company!

Z
Zoltán Zentai
5 years ago

I have not been able to access my account since mid-December 2020. Level2 level. all my IDs are authenticated. They don't deal with me, they close my complaint

A
Antoinette Caraway
5 years ago

I would like to form a class action suit anyone interested?

J
John doe
5 years ago

9 weeks now trying to get back into my account now. I have a open and active lawsuit for identity theft and my lawyer has been requesting my records for 7 weeks now. Time sensitive and still no response or access to my account, that i asked to be frozen. I've never had a worse experience in my life, in such a serious situation for me, and not get 1 shred of attention.

A
Anonymous
5 years ago

This negligence by coinbase needs to stop.

C
Chad Morgan
5 years ago

Coinbase lost $10k of my money and has been unresponsive.

J
Joshua Lewed
5 years ago

This company is a joke... It takes 20 days to get a response from their support, and all you receive is an automated message

A
Anonymous
5 years ago

Never get my account verified- no responses to tickets or DM

A
Anonymous
5 years ago

2 month

J
jay b
5 years ago

coinbase customer service is absolutely shocking. My account has been under review for the past 4/5 weeks!!!!! emailed them several times and they still haven't unlocked it.

J
Jarvis Jenkins
5 years ago

Account disabled 3 weeks ago. No warning or response. No access to funds.

G
Grant Bowers
5 years ago

As with all exchanges they are big enough now to actually have some one to be able to contact we don't need decentralised customer support we need people.

A
Anonymous
5 years ago

Hell yes I'll sign. My money is in limbo, because I opened an account with a my every day name & not my full legal name. Now I can't access my account. Won't verify my ID.

T
Terry B
5 years ago

They will hold / freeze a deposit 2 weeks going in or out

P
Pat gorman
5 years ago

5k frozen for months, I have lengthy conversations saved where they made me open a coinbase wallet and then deposit 200 twice so they could link my accounts and open them. Boro times the 200 was stolen then they stopped responding. I have all the correspondence saved. That's technically robbery and I want to sue

M
Momo Toure
5 years ago

Coinbase is Bullshiit

M
Michael
5 years ago

Also waiting on a response from CB support over a month now...