Proctortrack service has declined horribly since the new year; no one at the other end of chat when logging on and crazy waits for them to make starting available-30-45 minutes common. No chatback to our queries.
A
Anonymous
5 years ago
Featured
The gap between writing Exam 1 and Exam 2 fell between changes that Proctortrack made so I had to do the onboarding process again. I ran into issues - each time I called tech support, they indicated the onboarding was successful but I knew it wasn't as it hadn't allowed me to get to the onboarding test questions. Finally I got someone to realize that there was in fact a problem. It took 5 hours with technical support to get the onboarding process to complete - but not without it's own issues. They took control of my laptop and uninstalled my web cam and were never able to get it functional again. I had to redo the onboarding on a completely different computer. (My laptop webcam is still unusable and no accountability).
A
Andrea Newcombe
5 years ago
Proctortrack has provided horrible service not to mention their data breaches
S
sandra smith
5 years ago
It's awful. I had a horrible experience. I contemplated signing up for the next course. Hoping things get straightened out before my next exam.
M
Milan pandey
5 years ago
Done
A
Anonymous
5 years ago
Featured
One of the reasons I did not continue the program.
I would start program again if this was not being used in the future. It is way too stressful for people who have trouble as it is with any exam.
A
Anonymous
5 years ago
I don't think I'm alone in saying that I'm more nervous for proctortrack issues than for the actual exam. When paying thousands of dollars for a course I think the testing should be more consistent and reliable and not worry about the exam crashing half way through.
A
Abdull Hussain
5 years ago
I had very bad experiance with there services. It was a nightmare.
A
Alisha corner
5 years ago
They are rude, unhelpful, and cause nothing but anxiety before an exam
S
Shashi Ramu
5 years ago
It affected two of my exams.
V
Visnja Mioc
5 years ago
N
Natalie Louter
5 years ago
Featured
My exam for c2 was bad.. it was scheduled for 10... finally got in at 1134... already stressed... I went ahead.. got to question 65 and I’m frozen..45 frantic minutes full of calls to Humber and Proctortrack.. I was back in.. with the threat it would freeze again.. my focus was certainly shaken to say the least... I managed to pass with a decent mark... however I’m about ready for my c3 exam and the part that makes me most nervous is the Proctortrack...which is ridiculous.. I understand glitches etc.. and so fair enough .. if something technical happens... DONT MAKE ME WAIT ANOTHER 2-3 weeks!!!!! Leave space available for these situations so people can write the NEXT day...
Get rid of the that
Prototac not good so far
Yes!! Put an end to this nightmare of a program
Proctortrack service has declined horribly since the new year; no one at the other end of chat when logging on and crazy waits for them to make starting available-30-45 minutes common. No chatback to our queries.
The gap between writing Exam 1 and Exam 2 fell between changes that Proctortrack made so I had to do the onboarding process again. I ran into issues - each time I called tech support, they indicated the onboarding was successful but I knew it wasn't as it hadn't allowed me to get to the onboarding test questions. Finally I got someone to realize that there was in fact a problem. It took 5 hours with technical support to get the onboarding process to complete - but not without it's own issues. They took control of my laptop and uninstalled my web cam and were never able to get it functional again. I had to redo the onboarding on a completely different computer. (My laptop webcam is still unusable and no accountability).
Proctortrack has provided horrible service not to mention their data breaches
It's awful. I had a horrible experience. I contemplated signing up for the next course. Hoping things get straightened out before my next exam.
Done
One of the reasons I did not continue the program. I would start program again if this was not being used in the future. It is way too stressful for people who have trouble as it is with any exam.
I don't think I'm alone in saying that I'm more nervous for proctortrack issues than for the actual exam. When paying thousands of dollars for a course I think the testing should be more consistent and reliable and not worry about the exam crashing half way through.
I had very bad experiance with there services. It was a nightmare.
They are rude, unhelpful, and cause nothing but anxiety before an exam
It affected two of my exams.
My exam for c2 was bad.. it was scheduled for 10... finally got in at 1134... already stressed... I went ahead.. got to question 65 and I’m frozen..45 frantic minutes full of calls to Humber and Proctortrack.. I was back in.. with the threat it would freeze again.. my focus was certainly shaken to say the least... I managed to pass with a decent mark... however I’m about ready for my c3 exam and the part that makes me most nervous is the Proctortrack...which is ridiculous.. I understand glitches etc.. and so fair enough .. if something technical happens... DONT MAKE ME WAIT ANOTHER 2-3 weeks!!!!! Leave space available for these situations so people can write the NEXT day...