Once upon a time AT&T had great customer service, but today, not so much. The credits offered for the many days without service is insufficient compared to the threat to our life safety when AT&T’s signal goes MIA..
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Amedeo m
6 years ago
AT&T needs to up their game. They charge an arm and a leg and the service has definitely gone down since the eruption. I negotiated a reduced bill with a customer service rep but management cancelled it and actually charged me extra. Unfortunately they still have the best service in Puna but that's not saying much. Feeling trapped and frustrated.
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Matthew
6 years ago
Yes bring at&t I have no service where I live for At&t
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Roxanne Cosier
6 years ago
I have had problems from the eruption to know. I called AT&T ever since the eruption and have been given a run around trip ever since. My service hasn’t improved at all. You, AT&T, has told me that you’ve lost towers when I called during the eruption and now post eruption you tell me that no towers got destroyed. Which one is it? I need you to all look into this seriously. I also need you to all have the same story because one representative will tell you one thing and another representative will tell a whole different story.
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Valerie Lefort
6 years ago
My reception is way worse than it use to be im thinking to change carriers soon!
D
Deohlia
6 years ago
Service suxs
D
Deohlia
6 years ago
Service suxs
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Pat Wendt
6 years ago
It seems to have gotten worse since they upgraded the Hilo cell tower system. We have 0-1 bar. Sounds like a cow brand!
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Lisa Pai
6 years ago
Make it right! Please!
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allison barrett
6 years ago
haven't been able to use the signal since last year's eruption. was told a replacement tower would be going in and "that it was on its way from the mainland" by the local at&t store but so far no luck. we've been a 4 line customer for over 14 years but as we are not under contract we are looking to transfer to a different service by the end of this year if the service doesn't improve here in nanawale.
C
Cheryl Kaawaloa
6 years ago
Signal is horrible. We have to use our WiFi.
J
Jeff
6 years ago
Need better service ! B
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Elaine Messenger
6 years ago
Please put up a cell tower to replace the one taken out by the volcano. We are forced to use Verizon. We want ATT&T!m
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Patty kroh
6 years ago
I live on the eastern tip and have lousy to no service with ATT I have called them almost every month with no results & it is usually at least a 2 hour call. I have iPhone and can’t use internet with out WiFi & calls from my house I have to use WiFi. We had GREAT ATT service before the lava flow. We have been with ATT for many years and would appreciate help on this matter!
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Anonymous
· petition starter
6 years ago
If there is another emergency this could cause serious consequences even death.
Once upon a time AT&T had great customer service, but today, not so much. The credits offered for the many days without service is insufficient compared to the threat to our life safety when AT&T’s signal goes MIA..
AT&T needs to up their game. They charge an arm and a leg and the service has definitely gone down since the eruption. I negotiated a reduced bill with a customer service rep but management cancelled it and actually charged me extra. Unfortunately they still have the best service in Puna but that's not saying much. Feeling trapped and frustrated.
Yes bring at&t I have no service where I live for At&t
I have had problems from the eruption to know. I called AT&T ever since the eruption and have been given a run around trip ever since. My service hasn’t improved at all. You, AT&T, has told me that you’ve lost towers when I called during the eruption and now post eruption you tell me that no towers got destroyed. Which one is it? I need you to all look into this seriously. I also need you to all have the same story because one representative will tell you one thing and another representative will tell a whole different story.
My reception is way worse than it use to be im thinking to change carriers soon!
Service suxs
Service suxs
It seems to have gotten worse since they upgraded the Hilo cell tower system. We have 0-1 bar. Sounds like a cow brand!
Make it right! Please!
haven't been able to use the signal since last year's eruption. was told a replacement tower would be going in and "that it was on its way from the mainland" by the local at&t store but so far no luck. we've been a 4 line customer for over 14 years but as we are not under contract we are looking to transfer to a different service by the end of this year if the service doesn't improve here in nanawale.
Signal is horrible. We have to use our WiFi.
Need better service ! B
Please put up a cell tower to replace the one taken out by the volcano. We are forced to use Verizon. We want ATT&T!m
I live on the eastern tip and have lousy to no service with ATT I have called them almost every month with no results & it is usually at least a 2 hour call. I have iPhone and can’t use internet with out WiFi & calls from my house I have to use WiFi. We had GREAT ATT service before the lava flow. We have been with ATT for many years and would appreciate help on this matter!
If there is another emergency this could cause serious consequences even death.