Carphone Warehouse Should Honour The Free Samsung Note 3 + Gear On EE @ £18.99 A Month, As Sold In Their "Flash Sale".
43 Comments
A
Anonymous
12 years ago
cpw should honour this deal. they cancelled mine with explanation .
T
Trent Chipchase
12 years ago
Can people also like my facebook page https://www.facebook.com/pages/Geek-Squad-Carphone-Warehouse-Grievances/641475899207723?fref=ts and sign my petition http://www.ipetitions.com/petition/bring-carphone-warehouse-to-justice
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Anonymous
12 years ago
idiots
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Rajesh Shastri
12 years ago
Featured
This is major scam from this company and it's not the first time looking at people's experiences. I was given a different version each time I called them up as to why the deal was not going to be honored. The most ridiculous excuse was that I was plain unlucky and only a lucky few would have their orders put through!
Bunch of jokers this Carphone Warehouse.
M
MUNA
12 years ago
I WANT THIS CONTRACT
R
Romz
12 years ago
Hate cpw):
A
Andrew
12 years ago
Spoke to three different departments from Sales to Customer Services who told me either the deal couldn't have existed through to it did exist but there was nothing now they could do. Told different reasons for rejection from each of the 5 people I spoke to. They really do make it up as they go along and say anything to wriggle out of it. A charade of a company who may well operate within their industries regulations but hide behind their position on the High St. and care nothing for their customers if it means saving a buck. Not for the first time have I been let down by these clowns but never again!
M
mathew kosma
12 years ago
ordered the phone deal was on t-mobile and elegible for upgradeso????
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Anonymous
12 years ago
very disappointed
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MOHAMMED SAMADH MEAH
12 years ago
CARPHONE WAREHOUSE ARE A SCAM COMPANY VERY POOR THEY DO NOT EVEN HONOUR THEIR OWN DEALS
A
Andy Cheshire
12 years ago
CPW should take responsibility for their pricing. Their comms dealing with this went from nothing for days followed by the same email 5 times within a day
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S khan
12 years ago
Totally unacceptable conduct on CPW's part.
M
Mark
12 years ago
Markus, While I really appreciate your feedback on this issue CPW should really address this issue and keep all the customers informed.To just not reply to the orders that have been made is just plain ignorant.After I sent CPW an email about my order I had a automated reply letting me know I would get feedback within 2 days but I am still waiting 3 days later. I am on the understanding that CPW have put some orders through and not others!Also this FLASH SALE was online for sometime CPW should of taken this down if it was a glitch but I think it was a genuine offer on a FLASH SALE.
M
Mark
12 years ago
I am also on T-Mobile and I also went for this deal as I am due an upgrade. I have not heard anything from Carphone Warehouse apart from my order no.I consider this as very bad practice and poor customer relations from Carphone warehouse and to this date and time still no correspondence from them even after a email at 08:00 hrs Monday morning.
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Neal
12 years ago
Featured
I am still awaiting a cancellation, which will be frustrating. During the "Flash Sale" this deal was advertised clearly, and quickly ordered. It soon became apparent that the deal was potentially a mistake, however this was not rectified at all, and the deal stood there on the CPW website for at least 2 days. A number of people have had their orders received, and now people are getting cancellation emails, so no one seems to know what is going on. It has now been 4 days since I ordered and heard nothing. I hope this gets resolved soon! Thanks, Neal
D
Dave mort
12 years ago
Featured
If you want to upgrade early and move to a different network to the one you're currently on, you're required to pay off the remainder of your current contract (what you agreed to pay each month, multiplied by how long you have left on it). Call0800 049 6248^ for more information
Clearly stated on the cpw site. If it was a mistake then why honour some and not others? And as for system errors is that the customers problem? We place our orders when the flash sale deal was on, if it was a miss price how come some were honoured? Poor excuse and service from cpw.
M
Markus
12 years ago
I work at CPW and hate when head office or promotions make mistakes and my colleagues and teams have to deal with the aftermath whilst those people hide. This may or may not have been an error but the deal could be genuine. A work colleague on T-mobile put through an order on Saturday and no updates. I was told we are going to remove all Note 3 orders and that's it. Not everyone who placed orders will get a communication. We have had system issues over the weekend creating delays and this is not an excuse it's honest. Orders from customers not on t-mobile orange or EE can forget it as they aren't upgrading. Those on these networks ad eligible I would hope get it as there's only tens of those. Work colleague said he got an invite from CPW on his Facebook stating 'Samung Galaxy Flash Sale' ending 11.59 Monday. He clicks through and sees the deal and orders. Can't see anything wrong in that personally. Anyway, hope some or his helps.
K
kevin hamilton
12 years ago
ordered and then cancelled due to a technical issue which was just after the price change.
cpw should honour this deal. they cancelled mine with explanation .
Can people also like my facebook page https://www.facebook.com/pages/Geek-Squad-Carphone-Warehouse-Grievances/641475899207723?fref=ts and sign my petition http://www.ipetitions.com/petition/bring-carphone-warehouse-to-justice
idiots
This is major scam from this company and it's not the first time looking at people's experiences. I was given a different version each time I called them up as to why the deal was not going to be honored. The most ridiculous excuse was that I was plain unlucky and only a lucky few would have their orders put through! Bunch of jokers this Carphone Warehouse.
I WANT THIS CONTRACT
Hate cpw):
Spoke to three different departments from Sales to Customer Services who told me either the deal couldn't have existed through to it did exist but there was nothing now they could do. Told different reasons for rejection from each of the 5 people I spoke to. They really do make it up as they go along and say anything to wriggle out of it. A charade of a company who may well operate within their industries regulations but hide behind their position on the High St. and care nothing for their customers if it means saving a buck. Not for the first time have I been let down by these clowns but never again!
ordered the phone deal was on t-mobile and elegible for upgradeso????
very disappointed
CARPHONE WAREHOUSE ARE A SCAM COMPANY VERY POOR THEY DO NOT EVEN HONOUR THEIR OWN DEALS
CPW should take responsibility for their pricing. Their comms dealing with this went from nothing for days followed by the same email 5 times within a day
Totally unacceptable conduct on CPW's part.
Markus, While I really appreciate your feedback on this issue CPW should really address this issue and keep all the customers informed.To just not reply to the orders that have been made is just plain ignorant.After I sent CPW an email about my order I had a automated reply letting me know I would get feedback within 2 days but I am still waiting 3 days later. I am on the understanding that CPW have put some orders through and not others!Also this FLASH SALE was online for sometime CPW should of taken this down if it was a glitch but I think it was a genuine offer on a FLASH SALE.
I am also on T-Mobile and I also went for this deal as I am due an upgrade. I have not heard anything from Carphone Warehouse apart from my order no.I consider this as very bad practice and poor customer relations from Carphone warehouse and to this date and time still no correspondence from them even after a email at 08:00 hrs Monday morning.
I am still awaiting a cancellation, which will be frustrating. During the "Flash Sale" this deal was advertised clearly, and quickly ordered. It soon became apparent that the deal was potentially a mistake, however this was not rectified at all, and the deal stood there on the CPW website for at least 2 days. A number of people have had their orders received, and now people are getting cancellation emails, so no one seems to know what is going on. It has now been 4 days since I ordered and heard nothing. I hope this gets resolved soon! Thanks, Neal
If you want to upgrade early and move to a different network to the one you're currently on, you're required to pay off the remainder of your current contract (what you agreed to pay each month, multiplied by how long you have left on it). Call0800 049 6248^ for more information Clearly stated on the cpw site. If it was a mistake then why honour some and not others? And as for system errors is that the customers problem? We place our orders when the flash sale deal was on, if it was a miss price how come some were honoured? Poor excuse and service from cpw.
I work at CPW and hate when head office or promotions make mistakes and my colleagues and teams have to deal with the aftermath whilst those people hide. This may or may not have been an error but the deal could be genuine. A work colleague on T-mobile put through an order on Saturday and no updates. I was told we are going to remove all Note 3 orders and that's it. Not everyone who placed orders will get a communication. We have had system issues over the weekend creating delays and this is not an excuse it's honest. Orders from customers not on t-mobile orange or EE can forget it as they aren't upgrading. Those on these networks ad eligible I would hope get it as there's only tens of those. Work colleague said he got an invite from CPW on his Facebook stating 'Samung Galaxy Flash Sale' ending 11.59 Monday. He clicks through and sees the deal and orders. Can't see anything wrong in that personally. Anyway, hope some or his helps.
ordered and then cancelled due to a technical issue which was just after the price change.
CPW come on.
honour it